User guide

Basic Functions
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■ Entering a booking number during a call is possible only if the system
administrator has activated this function for your user group (please refer to
Menu during Conversation starting on page 46 also).
■ For external connections established by you it is relevant how system
administrator has configured the route you are using for the connection. One
thing the system administrator defines during configuration is whether a
booking number is entered via the menu during a call. He/she can, however,
also specify that booking numbers must be entered via code procedure. In that
case the booking number must be entered before the call is initiated and the
connection is established. It is entered after the routing code and before the
actual destination call number.
■ The calls made with a booking number can be evaluated with the OpenCount
Web application of the OpenCom 100 / Aastra 800 communications system.
Forwarding Calls
Types of forwarding
You can forward internal or external calls intended for yourself to another internal
call number or – provided that you have the necessary user group authorisation –
to another external call number. Calls can be forwarded either immediately, after a
specified period of time or if the terminal is busy. You can configure more than one
call forwarding mode at the same time (Immediately, After delay or Busy). You
can, e.g. configure call forwarding Immediately for external calls to one call
number, and call forwarding After delay for internal calls to a different call
number. During configuration, the system administrator defines an interval in
seconds for After Delay call forwarding. You can replace this default with your
own individual value when programming After delay call forwarding. If more
than one forwarding mode has been activated, Immediately call forwarding is
always given priority.
Call forwarding to a voicebox
When OpenVoice, the integrated Voice-Mail-System, is installed on the communi-
cations system, you can also forward calls to your voicebox call number.
Selective Call Forwarding
Furthermore, the system administrator can programme call forwarding where the
call number of the caller is evaluated (“SCF: Selective Call Forwarding”). Potentially
this could be the reason why specific calls do not reach you. Please contact your
system administrator if you have questions regarding this function.