User guide

14
Troubleshooting
Problem Possible causes Corrective action
• No display heater
• No hot water 2) No power in electric socket 2) Check power socket
3) Failure in control circuit 3) Call Customer Care Centre
or internal wiring
• No display 1) High temperature limit 1) Switch off power supply
• High water switch open 2) Call Customer Care Centre
temperature 2) Electrical circuit failure
• Display, no Heating elements or Call Customer Care Centre
hot water internal circuit failure
• Drip from Unsealed joints Reconnect pipes of water
pipe joints heater and be sure to use
seal tape
• Drip from 1) Tank or accessories leakage 1) Disconnect power to
enclosure 2) Drain blocked heater immediately
3) Condensate pipe distorted 2) Check & make condensate
or not downward facing pipe downwards
3) Call Customer Care Centre
• Display ”E1” Black wire of two-core terminal Call Customer Care Centre
open circuit or short circuit
• Display ”E2” White wire of two-core terminal Call Customer Care Centre
open circuit or short circuit
• Display ”E6” Red wire of two-core terminal Call Customer Care Centre
open circuit or short circuit
• Display ”E7” Blue wire of two-core terminal Call Customer Care Centre
open circuit or short circuit
• Display ”E3” Ultra High temperature Call Customer Care Centre
• Display ”E5” Low voltage protection Call Customer Care Centre
• Display “EA” The relay breakdown 1) Switch off power supply
2) Call Customer Care Centre
1) No power to heater 1) Switch on power to
Note: Call Customer Care Centre on 1.800.103.2468