Installation Guide
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INSTALLATION GUIDE
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The first step in setting up your appliance is determining what elements are contained in 
your water supply. Use one of the options below to determine characteristics of your water.
• Call Your Water Provider- For municipal 
water, call your water department to 
determine the hardness and pH of your 
water supply.
• Test Strips - If test strips are provided, 
follow the instructions on the test strips. If 
the color on your test strip is between two 
readings, use the higher number. Compare 
the colors as soon as you remove them 
from your water.
• Hardness Test - The resulting number gives 
the hardness in grains per gallon (gpg) 
and/or parts per million (ppm or mg/L). 
Compensated Hardness is the amount 
of ferrous iron present in the water as 
well as hardness content.
To determine compensated hardness 
in standard measurements you should 
increase your water hardness setting by 
5 grains per gallon (86 mg/L) for every 
1 ppm (1mg/L) of ferrous iron.
Use the section below for guidance 
and fill in the blank chart below to 
determine your Compensated Hardness.
Water Pressure - If water is municipally 
supplied, then water pressure must be 
greater than 20 psi (1.4 bar) and less than 
120 psi (7 bar). If water is from a well, then 
water pressure must be greater than 40 psi 
(2.8 bar) and less than 120 psi (7 bar).
Water Temperature - Not less than 40° F 
(4° C) or greater than 120° F (49° C).
Water Supply Flow Rate - A minimum 
of 2.0 gallons (7.6 liters) per minute 
is recommended. For the purposes of 
plumbing sizing, only the rated service flow 
rate and corresponding water pressure loss 
may be used. Prolonged operation of a 
water softener at flow rates exceeding the 
tested service flow rate may compromise 
performance.
• pH Test - The pH number is used to rate 
the level of acidity or alkalinity of water 
soluble substances. Water should have a 
pH of 7.
• Testing Laboratory - To ensure proper 
settings, have a sample of your untreated 
water tested for iron and pH. To find a 
water testing facility, check online or in 
the Yellow Pages under Water Analysis 
or Water Testing. Alternatively, contact 
the company below to conduct a test 
for you. National Testing Laboratories, 
Ltd.1-800-458-3330 www.watercheck.com.
Drain - Connect water softener to an 
appropriate drain, such as a floor drain or 
washer drain that will comply with all local 
and state plumbing codes. To prevent back-
siphoning, provide an adequate air gap or a 
siphon break. (see Installation Steps)
Power Supply - The transformer supplied is 
for a standard 110 volt, 60-cycle AC outlet 
or 220 volt, 50-cycle AC outlet for locations 
outside North America.
Iron - A common problem found in many 
water supplies is iron. It is important to 
know what type of and how much iron is in 
the water supply.
NOTICE: If the water supply contains sand, sulfur, bacteria, iron bacteria, tannins, algae, oil, acid, or other 
unusual substances, consider pretreating the water to remove these contaminants before the water supply 
enters the water softener, unless the water softener is certified to treat these contaminants.
NOTICE: If the water supply contains ferrous iron, a commercially available resin bed cleaner should 
be used every six months. Follow the instructions on the container. You should increase your water 
hardness setting by 5 grains per gallon (86 mg/L) for every 1 ppm (1mg/L) of ferrous iron.
NOTICE: If ferrous iron is not present in your 
water, please skip the next page.
Iron  Description
Ferrous Iron
(a/k/a clear water or dissolved iron)
Only type of iron that can be treated with a 
water softener.
Ferric Iron
Insoluble and the particles can eventually foul 
a resin bed. It should be filtered out before the 
water reaches the softener. 
Organic Iron or Bacterial Iron
Attached to other organic compounds in the 
water. Additional treatment is needed to 
remove this type of iron. 
Colloidal Iron
Not dissolved, yet stays in suspension. A 
softener cannot remove this type of iron.
Metric Example
Description Results
Actual Hardness 20 (gpg)
*Ferrous Iron 
times five (x5)
15
Compensated 
Hardness (20+15)
35
*Add five times (x5) the iron content in ppm or mg/L 
to the actual hardness
Description Results
Actual Hardness 342 (mg/L)
*Ferrous Iron 
times eighty-six 
(x86)
258
Compensated 
Hardness 
(342+258)
600
*Add eighty six times (x86) the iron content in ppm 
or mg/L to the actual hardness
Standard Example
This example uses 3 (ppm or mg/L) of 
ferrous iron present in the water.
This example uses 3 (ppm or mg/L) of 
ferrous iron present in the water.
Description Results
Actual Hardness 
(use your test 
results for 
hardness)
Ferrous Iron 
(x5 for standard) 
or (x86 for metric)
+
Compensated 
Hardness (add first 
two results for 
final result)
=
Use this blank chart to determine your Compensated 
Hardness using standard measurements.
Determine Your Compensated Hardness
BEFORE YOU BEGIN FERROUS IRON AND COMPENSATED HARDNESS
Test Your Water Ferrous Iron
Other Things To Know










