Installation Guide

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INSTALLATION GUIDE
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Problem Possible Cause Solution
No Soft
Water After
Regeneration
No salt in brine cabinet. Add salt.
Sediment in brine cabinet has plugged
the brine line and air check/draw tube.
Remove the brine line and flush clean.
Remove the air check/draw tube and
flush with clean water. Clean injector
assembly. Clean any sediment from
brine cabinet.
Flow control is plugged.
Remove brine piston housing and clear
debris from the flow control.
Drain line is pinched, frozen, or
restricted.
Straighten, thaw, or unclog the drain
line.
Clogged injector assembly.
Remove injector cap and clean nozzle
and throat with a wooden toothpick.
Replace entire assembly if throat
removed.
Salt bridge has formed due to high
humidity or the wrong kind of salt.
Test with a blunt object like a broom
handle. Push the handle into the salt
to dislodge the salt bridge, or use hot
water around the inside perimeter to
loosen salt.
No Soft Water
The Bypass Valve is in the Bypass
Position.
Place the Bypass Valve in the Service
position.
Appliance is plumbed backwards.
Check that appliance is plumbed
correctly.
Extended power outage.
Reset the time of day and regenerate
the unit.
Water hardness has increased.
Re-test the water and re-enter a new
setting number.
Not metering water.
Flow should be indicated with water
usage. If no flow, see below.
No Flow Is
Indicated When
Water Is Flowing
The Bypass Valve is in the Bypass
position.
Place the Bypass Valve in the Service
position.
Appliance is plumbed backwards.
Check that appliance is plumbed
correctly.
Sensor not receiving signal from
magnet on turbine.
Remove sensor from bypass housing.
Test with magnet on either flat side
of sensor. If flow is indicated, check
turbine. If no flow, replace sensor.
Turbine is jammed.
Remove Bypass Valve and clear debris
from turbine.
Flow Indicated
When Water Is
Not Being Used
The household plumbing system has
a leak.
Repair the leak.
No Read-Out In
Display
Electric cord is unplugged. Plug in the transformer.
No electric power at outlet.
Check power source. Make sure outlet
is not controlled by a switch.
Defective transformer.
Test with voltmeter for 12 VAC at
control. If less than 10 VAC replace the
transformer.
Defective circuit board.
With 12 VAC present at controller,
replace the controller.
Problem Possible Cause Solution
Appliance Stays
In Regeneration
Controller not attached properly.
Make sure the controller is pushed all
the way onto the cover plate.
Defective magnet disk. Replace magnet disk.
Foreign object in main control valve.
Remove foreign object(s) from the
main control valve.
Broken valve assembly. Motor running. Repair the valve assembly.
Excess Water In
Brine Tank
Restricted, frozen, or pinched drain
line.
Remove restriction, thaw, or straighten
drain line.
Plugged brine line, brine line flow
control, or air check/draw tube.
Clean flow control, air check/draw
tube, and brine line. Clean any
sediment from the brine cabinet.
Plugged injector assembly.
Clean or replace injector. Replace
entire assembly if throat removed.
Salty Water
Plugged injector.
Replace injector screen, nozzle, and
throat.
Low water pressure.
Maintain minimum pressure of 30 psi
(2.1 bar).
Drain line or flow control is restricted. Remove restriction.
Brine line restricted or crimped. Remove restriction, replace if crimped.
Excessive amount of water in brine
cabinet.
Verify correct water level relative to
salt setting. Estimated amount of
water should be 2-12". Check brine
line and fittings for loose connections.
Intermittent pressure drop from feed
source.
Install check valve on the inlet water
line to the appliance (check local
plumbing codes first).
Brine valve drips water back to brine
tank.
Clean brine valve housing, replace
piston assembly.
Controller Error
Messages
“E1” Home not found.
Cycle power by unplugging the
transformer and plugging it back in. It
will look for Home again. Ensure the
controller is pushed all the way onto
the cover plate.
“E2” Motor error.
All wires should be unplugged and
replugged, sequence is motor, sensor,
and power cord. Plug motor in and
cycle power. If it is already plugged in,
then motor wiring or the motor plug is
defective. This could also be a problem
with the computer.
“E3” Home offset.
Disk did not start in proper home
location. Cycle power controller will
automatically try to reset itself by
finding Home and continuing the
regeneration. Ensure the controller
is pushed all the way onto the cover
plate.
“E4” Home latched.
Gear teeth are not engaged, gear is
stripped, or something is jammed in
the valve. Cycle the power to reset.
“E5” Memory error. Replace controller.
TROUBLESHOOTING