User guide

17
Troubleshooting
The water heater may not operate as desired if used incorrectly or there is a minor cause,
even though the product has no fault. In these cases, check the following issues to solve
simple problems without the help from the Customer care centre. If the problem does not
solve after checking the following issues, call Customer care centre.
Note: Call Customer care centre on 1800-103-2468
Power indicator lamp and No power supply to the Turn ON electrical switch.
Heating indicator lamp does not water heater.
glow (For HSE-SBS-006 and
HSE-SBS-010 models).
Thermostat does not shut OFF Thermostat is not functioning. Call Customer care centre.
(For HSE-SBS-006 and HSE-
SBS-010 models). Improper thermostat calibration. Call Customer care centre.
No display on LED display No power supply to the Turn ON electrical switch.
(For HSE-SBS-015 and HSE- water heater.
SBS-025 models).
Thermal Cut-out trips. Call Customer care centre.
LED display glows but no hot Heating element breakdown Call Customer care centre.
water (For HSE-SBS-015 and or internal wiring error.
HSE-SBS-025 models).
No hot water (All models). Thermal Cut-out switch open. Call Customer care centre.
No power supply to the Check the power socket.
water heater.
Control circuit or internal Call Customer care centre.
wiring error.
Water temperature is too high Improper thermostat calibration. Call Customer care centre.
(All models).
Thermal Cut-out trips. Call Customer care centre.
Water heats slowly (All models). Heating Element is Call Customer care centre.
not functioning.
Piping connection leaks Connection not sealed. Re-connect piping, using Teflon
(All models). tape.
Water leakage from product Leakage in tank or other parts. Switch off power immediately
(All models). and Call Customer care centre.
Problems Possible Cause(s) Solution