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The following conditions apply to A.H. Beard’s Better Sleep Promise:
1. A.H. Beard’s Better Sleep Promise covers changes to the comfort feel of your mattress
and is oered in addition to the guarantee provided on your mattress purchase. Please
see the Guarantee section on page 10 for details of the guarantee and instructions on
what to do if a defect arises as a result of faulty workmanship or materials.
2. Under the A.H. Beard Better Sleep Promise, we will:
• return your mattress to the nearest A.H. Beard manufacturing facility,
• modify the comfort layers in your mattress to more closely meet your comfort
preferences, and
• return your mattress to you
• If you do not wish to return your mattress to us, or your mattress range is excluded by
the Better Sleep Promise, we have a range of mattress toppers available for purchase
that will change the feel of your mattress. If you’re interested in this oer please use the
contact details at the end of this booklet to discuss further.
3. A nominal charge applies to any mattress adjusted under the Better Sleep Promise, to
cover the cost of transport to and from your nearest A.H. Beard facility, and the additional
comfort materials used. This cost will be provided to you for approval, prior to your
mattress being collected or any alterations being made.
4. If you have purchased an A.H. Beard Signature Collection mattress or any hand tufted
models (excluding the A.H. Beard Origins range) the proposed adjustments will be
assessed by our team to confirm whether they can be made. A cost will be provided to
you for approval prior to your mattress being collected or any alterations being made.
A.H. Beard will coordinate the transport of your mattress to and from our facility. Do not
arrange transport, or deliver the mattress yourself to one of our factories before speaking
to an A.H. Beard representative.
5. There is no limit to the number of times you can have the comfort feel of your mattress
adjusted within 3 years of original purchase date. However, a charge for each change,
including transport costs and materials, will apply.
6. The Better Sleep Promise does not cover:
• The A.H. Beard Origins range
• Mattresses used in commercial environments, including holiday rental properties.
• A mattress that is stained or in an unsanitary condition. If, upon inspection by
A.H. Beard, your mattress is found to be in an unsanitary condition, A.H. Beard
requires that it be sanitised by an accredited mattress cleaning service before it can
be collected. You will be required to provide a receipt for the sanitisation service to our
driver before the mattress will be collected and returned to A.H. Beard for comfort
adjustment.