Recipes

13
How to make a claim
What to do if you notice a fault or defect with your A.H. Beard product
Before contacting A.H. Beard to notify us of a possible fault with your mattress, ensure that it
is in a sanitary condition. Please refer to the note below for more details.
Notify us of the issue at
ahbeard.com/contact/
Click on ‘Log a Guarantee Issue’ and complete the online form. Attach a photo or scanned
copy of your purchase receipt, and photos of the fault if possible. This will help us resolve the
issue more quickly.
A representative from A.H. Beard’s Customer Care team will be in touch within two business
days to arrange a service call to investigate the issue.
OR
Call A.H. Beard’s Customer Care team to notify us of the issue. Be sure to have your
mattress model details and purchase receipt handy before calling.
Australia: 1300 654 000 | New Zealand: 0800 242 327
Note: If, upon inspection by A.H. Beard, your mattress is found to be in a stained or unsanitary
condition, A.H. Beard requires that it be sanitised by an accredited mattress cleaning service
before it can be collected for inspection. You must present the sanitisation receipt to our driver
before the mattress will be collected and returned to A.H. Beard for inspection or repair.
What happens next?
A representative from A.H. Beard’s Customer Care team will call you to discuss your claim.
We will first determine whether the issue is due to faulty workmanship or materials. If a fault is
evident, we will collect your mattress and return it to our facility for repair.
If a fault is not evident, an A.H. Beard inspector will come to your home to assess the mattress or
base and determine the next steps. In the event you disagree with our inspector’s assessment,
your mattress will be returned to our facility for further inspection. We will provide you with a
loan mattress if required while you are without your mattress. A transport fee applies. See page
11.
A.H. Beard will conduct a thorough inspection of your mattress and provide you with a detailed
report. Should faulty workmanship or materials be found, we will repair your mattress and
refund the initial transportation fee. Please note that you will still bear the cost of sanitisation.
If we do not find evidence of faulty materials or workmanship, a Customer Care representative
will call to discuss the options available to you.