Specifications

Table Of Contents
P3 Help
108
Make sure the serial cable is connected and functioning properly. Some tag readers
may need a NULL modem adapter (refer to the online Hardware page for more
information).
Verify the communication settings using the Terminal Window
.
Sometimes tag readers operating on DC power will not communicate with laptops
running on AC power due to grounding issues. Try operating the tag reader on AC
power and see if this resolves the issue.
If the tag reader is a Destron 2001F portable tag reader, make sure 'Send To
CommPort' setting is set to 'ON' and the reader is in Scan mode.
Tag Reader Won't Update the Tag Code Field in a Tag Session
If the tag reader communicates with the Terminal Window but not to a tag session,
make sure there is a valid device configuration
in the active profile for the reader
and the serial port settings
are correct.
Troubleshooting Common Digitizer Tablets Problems
Digitizer Tablet Doesn't Register Pen Clicks
Usually an LED light will indicate when pen contact is made with the digitizer tablet.
If the pen contact doesn't register with the tablet, try the following:
1. Make sure the power is on and all tablet cables are properly connected.
2. Change the batteries inside the pen.
3. Verify the tablet configuration settings according to the manufacturer’s
recommendations.
4. Turn off any other devices in the immediate area, especially tag readers, to
reduce environmental noise interference. Also, try isolating the tablet from
any large display monitors, sources of metal and fluorescent lights.
WinTab Digitizer Tablet Won't Communicate with a PC
Make sure the tablet was installed correctly according to the manufacturer’s
documentation. Use tools provided by the manufacturer to diagnose connectivity
issues (the Terminal Window
is not compatible with WinTab devices).Also, make sure
you have only one type of digitizer tablet installed.
ASCII Digitizer Tablet Won't Communicate with a PC via Serial Port
If the tablet communicates directly to the PC using RS-232 (serial), verify the
communication settings using the Terminal Window
feature. When the pen is clicked,
you should see a pair of coordinates display in the window. If nothing or garbage
appears, adjust the serial communication settings so they match between serial port
and tablet.
Digitizer Tablet doesn't Communicate with P3