Deployment Guide
b. One can remotely telnet or http <sonar-ip-addr> <port-default-80>
i. Sonar opens the connection and closes it after 1 second of idle time or displays
XML Error.
3. Check Sonar log for error messages
4. Check that Sonar ports are open on the firewall(s)
5. Check that the WLAN encryption key has correct definition (or run a Manual test selecting the Eye
Ethernet Interface to narrow down the problem).
6. Check that the key is bound to the managed network
7. Check connectivity options and requirements for Eye and Sonar
9.3 Web app cannot connect to Carat server
Application server and Carat are both run on the Carat host machine.
1. Check that username and password are correct
2. Check Application server log for error messages
a. 7analyzer log
3. Check that Application server server is running
a. 7analyzer status
4. Check Carat log for error messages
a. 7carat log
5. Check that Carat server is running
a. Run command 7carat status
7signal Solutions Inc., 6155 Rockside Road, Suite 110, Independence, Ohio 44131, USA,
216-777-2900, info@7signal.com, www.7signal.com