Deployment Guide

TROUBLESHOOT
9.1 Cannot add Eye unit
1. Check that license.xml file is located in the Carat server
a. Check the Carat server log for possible license errors
b. Check the existence of the file
i. The default location for the license file is /opt/7signal/Carat/7signal/conf
c. The file permission should be 744.
d. Check the contents of the file to look for any anomalies
2. Run 7config verify command in Eye unit
3. Check that maximum number of Eye’s (license defines) is not exceeded.
4. Check that carat.keystore is located in the Carat server
a. the default folder location is /opt/7signal/Carat/7signal/conf
9.2 No access to Sonar server, active test failed
1. Check that Sonar server is configured correctly to Carat (Manage | Test endpoints)
a. IP address and Sonar port
2. Check the process at the Sonar host with the command
a. service 7signalSonar status
7signal Solutions Inc., 6155 Rockside Road, Suite 110, Independence, Ohio 44131, USA,
216-777-2900, [e-mail], www.7signal.com