User Guide

9 Troubleshoot 62
7signal Solutions Inc., 526 S. Main Street, Akron, Ohio 44311, USA, 855-763-9526, [e-mail],
www.7signal.com
7signal Sapphire Deployment Guide Release 5.0
9 TROUBLESHOOT
9.1 GUI client cannot connect to Carat server
1. Check that username and password are correct in the GUI
2. Check that Carat server is running
a. run 7carat status
b. read the Carat server log
c. if necessary, issue command 7carat start and go to b)
3. Check that GUI port 47777 (default) is open in the firewall of the GUI host
4. Check that RMI port 1099 (default) is open in the firewall of the GUI host
5. Check that the Carat server RMI address is the right one in the GUI host
a. The script run_7signal_Carat_mgmt_server.sh contains the IP address as
_rmiserver_prop variable.
i. the default location for the script is /opt/7signal/Carat/7signal/
b. Check that this variable has the right Carat server address
9.2 Cannot add Eye unit
1. Check that license.xml file is located in the Carat server
a. Check the Carat server log for possible license errors
b. Check the existence of the file
i. The default location for the license file is /opt/7signal/Carat/7signal/conf
c. The file permission should be 744.
d. Check the contents of the file to see any anomalies
2. Run 7config verify command in Eye unit
3. Check that maximum number of Eye’s (license defines) is not exceeded.
4. Check that carat.keystore is located in the Carat server
a. the default folder location is /opt/7signal/Carat/7signal/conf
9.3 No access to Sonar server, active test failed
1. Check that Sonar server is configured correctly to Carat (Manage|Test endpoints)
a. IP address and Sonar port
2. Check the process at the Sonar host with the command
a. service 7signalSonar status
b. Remotely one can telnet <sonar-ip-addr> <port-default-80>
i. Sonar opens the connection and closes it after 1 second of idle time
3. Check Sonar log for error messages
4. Check that Sonar ports are open in the firewall(s)
5. Check that the WLAN encryption key has correct definition
6. Check that the key is bound to the managed network
7. Check connectivity options and requirements for Eye and Sonar
9.4 Analyzer client cannot connect to Carat server
Analyzer and Carat are both run in the Carat host machine.
1. Check that username and password are correct
2. Check Analyzer log for error messages
a. Run command 7analyzer log
3. Check that Analyzer server is running
a. Run command 7analyzer status
4. Check Carat log for error messages
a. Run command 7carat log
5. Check that carat server is running
a. Run command 7carat status