User's Manual

19 Service Level Agreement 76
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7signal Sapphire Carat Carat User Guide Release 3.1
4. Choose "Duplicate" from the pop-up menu. An SLA group editing dialog opens to the
right (pictured above)
5. Name the SLA group
6. Remove unnecessary KPIs from the "KPI definitions" list by using the "Remove KPI"
button
7. Add wanted KPI’s which are not within the template. See next chapter how to do this.
8. If it's desired to change the boundary values of KPIs, choose the desired KPI from the
"KPI definitions" list. The KPI's name, description and boundary values according to
service level agreement are updated into the editing dialog.
9. Edit the boundary values to your liking.
10. Repeat from step 7. until every boundary value is as desired.
11. Click "Save"
19.4.2 Creating an SLA group from scratch
The dialog pane is identical to the case of duplicated template. Naturally the contents of the
pane are empty, but the look and the process is identical.
Create the SLA group as follows:
1. Click on "Manage | SLA definitions" from the top menu bar
2. Right-click on "SLA groups" from the tree hierarchy
3. Choose "Add SLA group" from pop-up menu. An SLA group editing dialog opens to the
right.
4. Name the SLA group
5. Choose "KPI definitions" from the tree hierarchy. Available KPIs are opened into the tree.
6. Right-click on the desired KPI
7. Choose "Copy" from the pop-up menu
8. Click "Paste KPI" from the SLA group editing dialog
9. Choose the KPI in the SLA group editing dialog ("KPI definitions"). The KPI's name,
description and boundary values according to service level agreement are updated into
the editing dialog.
10. If necessary, edit the boundary values.
11. Repeat from step 6. onwards until all desired KPIs have been added to the SLA group.
12. Click "Save"
19.4.3 Binding an SLA group to a Link
Bind an SLA group to a link as follows:
1. Click on "View | Network topology" from the top menu bar
2. Right-click on the link that you want to bind an SLA group to from the tree hierarchy
3. Choose "Set SLA group" from the pop-up menu
4. Choose the desired SLA group from the menu that opens
or alternatively
1. Click on "View | Network topology" from the top menu bar
2. Right-click on the link that you want to bind an SLA group to from the tree hierarchy
3. Select "Edit" from the pop-up menu. A link editing dialog opens to the right
4. Choose the desired SLA group from the drop-down menu
5. Click "Save"