User Guide

12 Troubleshoot 43
7signal Ltd, Panuntie 6, FI-00620 HELSINKI, FINLAND, [phone], [e-mail], www.7signal.com
7signal Sapphire Deployment Guide Release 3.0
3. Check the process at the host with the command
a. service 7signalSonar status
b. Remotely one can telnet <sonar-ip-addr> <port-default-80>
i. Sonar opens the connection and closes it after 1 second of idle time
4. Check Sonar log for error messages
5. Check that Sonar ports are open in the firewall(s)
6. Check that the wlan encryption key has correct definition
7. Check that the key is bound to the managed network
8. Check connectivity options and requirements for Eye and Sonar
12.5 Loupe client cannot connect to Carat server
Loupe and Carat are both run in the Carat host machine.
1. Check that username and password are correct
2. Check Loupe log for error messages
a. Run command 7loupe log
3. Check that loupe server is running
a. Run command 7loupe status
4. Check Carat log for error messages
a. Run command 7carat log
5. Check that carat server is running
a. Run command 7carat status