User Guide

12 Troubleshoot 42
7signal Ltd, Panuntie 6, FI-00620 HELSINKI, FINLAND, [phone], [e-mail], www.7signal.com
7signal Sapphire Deployment Guide Release 3.0
12 TROUBLESHOOT
By this far one should have all the processes started and running
12.1 GUI client cannot connect to Carat server
1. Check that username and password are correct in the GUI
2. Check that Carat server is running
a. run 7carat status
b. read the Carat server log
c. if necessary, issue command 7carat start and go to b)
3. Check that GUI port 47777 (default) is open in the firewall of the GUI host
4. Check that RMI port 1099 (default) is open in the firewall of the GUI host
5. Check that the Carat server RMI address is the right one in the GUI host
a. The script run_7signal_Carat_mgmt_server.sh contains the IP address
as _rmiserver_prop variable.
i. the default location for the script is
/opt/7signal/Carat/7signal/
b. Check that this variable has the right Carat server address
12.2 Cannot add Eye unit
1. Check that license.xml file is located in the Carat server
a. Check the Carat server log for possible license errors
b. Check the existence of the file
i. The default location for the license file is
/opt/7signal/Carat/7signal/conf
c. The file permission should be 744.
d. Check the contents of the file to see any anomalies
2. Run 7config verify command in Eye unit
3. Check that maximum number of Eye’s (license defines) is not exceeded.
4. Check that carat.keystore is located in the Carat server
5. the default folder location is /opt/7signal/Carat/7signal/conf
12.3 Scan test failed
When running scans in Carat, one might get error message “Warning, Scan test failed on Eye
unit”
1. Is the IP connection OK between Carat server and the Eye ethernet interface?
2. Verify that Eye unit connections are OK
a. In Eye prompt run the command 7config verify
3. Restart Eye software
a. In Eye prompt run the command 7config run restart
12.4 No access to Sonar server, active test failed
1. Check that Sonar server is configured correctly to Carat (Manage|Sonar View)
a. IP address and Sonar port
2. Check that Sonar server is up and running