User's Manual

Trainingyourstaff
Akeyelementofanymedialosspreventioneffortisasuccessfulstafftrainingprogram.Yoursystemwillbemuchmoreeffective
withtheactivecooperationandparticipationofyourentirelibrarystaff.Werecommendthatyouperiodicallyconductformal
trainingsessions,includingthefollowingelementstohelpensureitssuccess.
•Reviewingtheowner’smanual
•Practicetaggingmaterialswith3M
™
RFIDTags
•Reviewingyourlibrary’ssecuritypolicies
•Reviewinghowtorespondwhenthealarmsounds
•Usingthesystemalarmlog
•Addressingpatronconcerns
Hands-onpractice
Afterreviewingthismanual,yourstaffwillbenefitfromactualhands-onexperiencewiththedetectionsystemproductstheyare
expectedtouse.Wesuggestyoustartbydemonstratingthepropertechniquesforeachtaggingprocedure.Youmaywishto
conducttheactualpracticeasfollows:
1.Makesurethatalltheother3MLibrarySystemsproductsareinstalledandfunctional.
2.Leteachstaffmemberpracticeinstallingthetagsonlibraryitems.
3.Leteachstaffmemberpracticesecuringandunsecuringmaterials.
Reviewofyourlibrary’ssecuritypolicies
Beforepracticinghowtorespondtoalarms,staffshouldbefamiliarwiththelibrary’ssecuritypoliciesastheyrelatetotheftof
materials.Itisimportantthatstaffbecomefamiliarwithstateandlocallawsgoverningpatron’srightsandresponsibilities,andthe
responseshouldbeconsistentforallpatronscaughtinanalarm.
Tohelpstaffstayinformedofsecuritymeasures,yourpolicyshouldbeinwritingandkeptwithyourtrainingkitalongwithany
otherproceduresyoufollow.
Note:Itisparticularlyimportantforstaffmemberstoknowwhatproceduresthelibraryfollowswhentheftissuspectedorwhenit
isnecessarytocontactalocallawenforcementagency.
Acriticalphaseofstafftrainingconcernstheproperstepstotakewhenthesecuritysystemalarmsounds.Thevalueoftact
andcourtesywhenhandlingthisdelicatesituationcannotbeoveremphasized.Y ourstaffmembersshouldreceiveasmuch
preparationaspossibletomakethemfeelcomfortable.Withthepropertraining,yourstaffwillbemorelikelytoeffectivelydeal
withpatronswhoactivatethealarm.
Respondingtoalarmscanbeasensitivesituationbutcanalsobehandledconfidentlyandeffectivelyaslongasyourlibraryhas
establishedproceduresandyourstaffmembersarefullytrainedinfollowingthem.
Whattodowhenthealarmsounds
Generally,remaincalmandcourteous.Don’tpanicanddon’trushtoassumptionsaboutthepersonwhotriggeredthealarm.It’s
notpossibletobeimmediatelycertainofthethoughtsormotivesoftheperson.Neveraccuseanyoneoftheftbyword,byfacial
expression,orbytoneofvoice.Inrareoccasions,thealarmmayhavetriggeredfalsely.Inothercases,anitemmaynothavebeen
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Preliminary