User's Manual

Table Of Contents

S o l v i n g p r o b l e m s

Loginandcommunicationproblems

Problemsencounteredduringtheloginprocesscanbecausedbychangestothehostcomputerinstallationsetupand

circulationsystemchanges.

Unabletologintothehostcomputer

3MSoftwareSupportmayaskyoutomonitortheloginprocesstodetermineiftheIntelligentReturnandSorterSystem

isattemptingtologintothehost.

Tosetupsessionlogging:

1.Onthe3MIntelligentReturnSystemManagerSupporttab,clicktheLogLevelboxandthenclicktherequested

loglevel(Allpreferred).

2.ClickSetLevel,andthenrestartthesystem.

Communicationschecklist

•V erifythatthedatacableisproperlyconnectedtothesystemnetworkconnector.

•V erifythatthehostisoperatingproperlyandiscapableofacceptingaconnectionfromthesystem.

•Ifaterminalserverisused,verifythatitisrunningandiscapableofacceptingaconnectionfromthesystem.

•Checktoseeifanynetworkpasswordshavechanged.

•Checktoseeifthepathoranyotheraccessestothenetworkorthehosthavechanged.

•Checkwhetherthesystemwasimproperlyturnedofforotherwisedisconnectedfromthehostwithoutproperlylogging

offthesystem.Thiscouldleavethehostconnectionactive,whichwouldpreventthesystemfromlogginginuntilthe

portisreset.

•Checkwhetherthehostportneedstoberesettoallowaconnectionfromthesystem.

•Checkwhetherthesystemgetsdisconnectedfromthehostwithoutanyoneinitiatingthelogoffprocess.Thehostcomputer

maybedroppingtheconnection.

Preliminary