User's Manual

DT-018581 Reader User Guide
© 3M 2008 All rights reserved.
27
Figure 27: Windows® XP Computer Management window
3. If your Device Manager displays Enhanced USB Host Controller, the system has high
speed USB 2.0 capability.
Chipset Updating
The Check for High Speed USB 2.0 process determines if the PC has the correct hardware.
Chipset updating ensures that the PC also has the correct driver software for that hardware.
The program chipid.exe is used to determine your chipset.
It is available in the install directory on your system following installation.
If the workstation uses the Intel USB chipset follow this link to locate the latest updates:
http://downloadfinder.intel.com/scripts-df-external/Support_Intel.aspx.
Appendix D: Customer Service
If a problem cannot be solved using Appendix B: Troubleshooting on page 24, contact Global
Technical Services (GTS) at 3M.
Before Contacting GTS
Be prepared to provide the information required to properly diagnose the problem:
• A detailed description of the problem
• A detailed description of the actions taken to correct the problem
• The serial number of the reader (located on the bottom panel)
Contacting GTS
Once you have the information regarding the problem, use one of the following methods to
contact GTS:
North America
GTS direct line: [phone]
3M main number: [phone]
fax: [phone]