USER GUIDE for 3M™ FULL PAGE READER, 3M™ AUTHENTICATION SYSTEM and 3M™ ePASSPORT READER Ottawa, Ontario CANADA DT-01715C May 23, 2006
Travel Document Reader User Guide DT-01715C Proprietary Statement By using the 3M™ Full Page Reader, 3M™ Authentication System or 3M™ ePassport Reader (each, a “Product”), you (the “User”), agree to be bound by the following terms and conditions. Because use of the Product varies widely and is beyond the control of 3M Canada Company (“3M”), the User must evaluate and determine whether a Product is fit for a particular purpose and suitable for User’s application prior to use.
DT-01715C Travel Document Reader User Guide Office Locations Corporate Headquarters - North America and Asia Pacific 1545 Carling Avenue Suite 700 Ottawa, Ontario CANADA K1Z 8P9 telephone: +1 613 722 2070 fax: +1 613 722 2063 web: http://www.3m.
Travel Document Reader User Guide DT-01715C EMC, USA, and Canada compliance FCC Radio Frequency Rules and Regulations NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment.
DT-01715C Travel Document Reader User Guide Table of Contents Introduction..................................................................................................................................... 1 Safety Information ...................................................................................................................... 1 Intended Use ...........................................................................................................................
Travel Document Reader User Guide DT-01715C Ultraviolet Tube Replacement .................................................................................................. 22 Appendix A: Specifications .......................................................................................................... 23 Appendix B: Troubleshooting....................................................................................................... 25 Chipset Updating ...............................................
DT-01715C Travel Document Reader User Guide Figure 21: Sample Identification Card (Back).............................................................................. 16 Figure 22: Sample ICAO-Compliant Passport (Front) ................................................................. 16 Figure 23: SalesDemo window..................................................................................................... 20 Figure 24: Document Placement............................................................
DT-01715C Travel Document Reader User Guide Introduction This document describes the features and functions of the following three readers: • 3M™ Full Page Reader • 3M™ Authentication System • 3M™ ePassport Reader Safety Information Read, understand, and follow all safety information contained in these instructions prior to using any reader. Retain these instructions for future reference. The safety labels are affixed to the underside of each reader and power supply.
Travel Document Reader User Guide DT-01715C WARNING To reduce the risk associated with hazardous voltage which, if not avoided, could result in death or serious injury: • Do not use the reader with any AC power supply other than the provided 3M AC power supply. Do not open the reader/power supply. There are no user serviceable parts or adjustments inside. • Do not use AC power supply and/or power cord if damaged. • Product is to be serviced by 3M service personnel only.
DT-01715C Travel Document Reader User Guide The readers perform optical character recognition on documents that conform to ICAO 9303 specifications, and send data from the document to a host computer over a Universal Serial Bus (USB) connection.
Travel Document Reader User Guide DT-01715C Figure 1: Visible Image Figure 2: Infrared Image Figure 3: Ultra Violet Image Figure 4: 3M™ Confirm™ Laminate Image Figure 5: Damaged 3M™ Confirm™ Laminate Image Figure 6: Tampered 3M™ Confirm™ Laminate Image Related Documents For information on advanced features, see: 3M™ Full Page Reader • Authentication Manager Document Analysis Software Developer’s Reference (DT-01718) 3M™ Authentication System 4 • 3M™ Reader Authentication System Software Develo
DT-01715C Travel Document Reader User Guide 3M™ ePassport Reader • ePassport Manager Interface SDK (COM / Active X) Developer’s Reference (DT-01714) • 3M™ Reader Authentication System Software Developer’s Reference (DT-01675) • Authentication Manager Document Analysis Software Developer’s Reference (DT-01718) • 3M™ Reader Authentication Manager Central Administration Utility Manual (DT-01674) Host PC Requirements • Windows® 2000 SP4 or Windows® XP • USB 2.
Travel Document Reader User Guide DT-01715C Document Window The document window is a glass surface located on top of the reader. Place documents on the window to scan them. Keep this surface clean to ensure optimum operation of the reader. See Cleaning on page 22 for more information. Indicator LEDs The LEDs indicate the reader status and the result of scanning a document. Table 1: Indicator LED Ready (green) The reader is ready to scan a document (when connected to the host application).
DT-01715C Travel Document Reader User Guide Setting up the Reader Before beginning to read documents, you must • verify your host PC’s capabilities • unpack the reader • install the software • connect the power supply • connect the reader to the host system using the USB cable Unpacking the Reader Each reader package consists of: • 1 reader • 1 power supply converter • 1 AC cable • 1 test card • 1 Documentation/Software CD • 1 USB communication cable • 1 Scotch-Brite™ Microfiber Cle
Travel Document Reader User Guide DT-01715C The Authentication Software Installer window opens. Figure 9: Authentication Software Installer window 3. Click Install. The 3M™ Authenticator InstallShield Wizard window opens. Figure 10: 3M™ Authenticator InstallShield Wizard window 4. Select Authentication Manager. 5. Click Next to proceed with the installation, and follow the on-screen instructions. 6. At the end of the installation, click Finish.
DT-01715C Travel Document Reader User Guide Figure 11: Complete the Installation 7. Click Done. 8. If desired, create desktop shortcuts for the SalesDemo and ePassportDemo and RFissuer (ePassport Reader only) applications. These applications are installed by default in the C:\Program Files\3M Document Authenticator folder and are used to verify or troubleshoot reader operation. 9. You are now ready to install your reader. Connecting to a Host System The reader is supplied with a USB communication cable.
Travel Document Reader User Guide DT-01715C Securing the USB and Power Connections Securing the USB and power cables will help to ensure that movement or relocating the reader on the work surface will not interrupt these connections.
DT-01715C Travel Document Reader User Guide Figure 14: Files Needed window 2. Click Browse. A dialogue box opens. 3. Locate the “USB Smart Card Driver” folder in the “3M Document Authenticator” folder created during software installation. 4. Click Open. The dialogue box closes. 5. Click OK to complete the installation. Contactless Reader The Contactless Reader Driver allows the reader to accurately read contactless chips. The system automatically prompts you to install the driver.
Travel Document Reader User Guide DT-01715C Figure 16: Files Needed window 2. Click Browse and locate the folder. A dialogue box opens. 3. Locate the “USB Smart Card Driver” folder in the “3M Document Authenticator” folder created during software installation. 4. Click Open. The dialogue box closes. 5. Click OK to complete the installation. Verifying the USB Driver Installation 1. Right-click on My Computer and click on Properties. The System Properties window opens.
DT-01715C Travel Document Reader User Guide 6. Verify that there is an entry for 3M Full Page Reader with USB2. Figure 18: Device Manager window Note: If you cannot verify that the drivers have been properly installed, turn the reader off and back on and try the installation again. If verification still fails, contact GTS. For more information, see Appendix D: Customer Service on page29.
Travel Document Reader User Guide DT-01715C Testing Reading and Communication This test determines if the reader is functioning properly. 1. Start the test application SalesDemo.exe from the shortcut created during software installation. 2. Verify that the green LED (READY) is on and the test application indicates Ready to Scan. (The reader is ready to accept documents). 3. Select the test card AW-00276 “Full Page Reader Test Card”. Figure 19: Test Card 4.
DT-01715C • Travel Document Reader User Guide The READY LED turns on, indicating that the reader is ready to scan another document. The data from the test card is sent to the host computer and the results displayed on the PC screen. Reading Documents The readers read the barcode and machine-readable zone (MRZ) text on both identification cards and passports.
Travel Document Reader User Guide DT-01715C In some cases, a higher scanning resolution such as that offered by the high resolution option of the 3M™ Full Page Reader or by the 3M™ Broad Spectrum Reader will be required to capture more detailed images. Due to the document variability, 3M cannot guarantee that the high resolution option of its readers will be able to read every PDF 417 barcode.
DT-01715C Travel Document Reader User Guide Reading Standard Documents This section describes proper document placement for typical documents. When reading typical documents the booklet slides under the clip against the document guide. 1. Hold the document open as you place it on the document window. 2.
Travel Document Reader User Guide DT-01715C 3. During reading, the document must lie flat against the document window. The leading edge of the booklet should be all the way to the back of the document window under the clip. The left edge of the booklet must be against the document guide. When the document reaches its proper position, the reader will automatically start scanning the document.
DT-01715C Travel Document Reader User Guide Reading Non-standard Documents This section describes proper document placement for thick documents, documents with oversized covers or damaged or flimsy pages in travel documents. Some travel booklets are too thick to fit easily under the document clip. Others may have fragile or flimsy pages (such as visa pages) which require extra care in handling. 1. Open the booklet to the page you want to read. Raise the light shield and press the clip lever.
Travel Document Reader User Guide DT-01715C Contactless Integrated Circuits Reading Procedure The ePassport reader can also detect and read information encoded on contactless integrated circuits (chips) in passports and ID cards. To read passports with a chip, the ePassport reader is equipped with an antenna that completely surrounds the document window. Whether the chip is in the front or rear cover, the data page, or any other page, the reader’s antenna will detect and read the chip.
DT-01715C Travel Document Reader User Guide 2. Place the document on the document window, aligned with the left edge of the document window. Note: The reader is shown with the light shield up to better illustrate the procedure. 3. Push the document to the back of the document window until it stops. Note: The spring-loaded document guide will normally hold the document in place, allowing hands-free operation Figure 24: Document Placement 4.
Travel Document Reader User Guide DT-01715C Maintenance The reader has no user-serviceable parts but its glass surface must be cleaned on a regular basis. For extensive repairs, return the reader to 3M service depot. See Return to Depot - Maintenance Procedure on page 30 for more information. Cleaning Clean the reader regularly to ensure proper performance. Note: Use a safe cloth that will not damage glass, such as the Scotch-Brite™ Microfiber Cleaning Cloth (provided).
DT-01715C Travel Document Reader User Guide Appendix A: Specifications Figure 26: Physical Dimensions Height Length Width Table 2: Physical Specifications Dimensions Length 26.0 cm (10.24”), Width 21.0 cm (8.27”), Height 18.0 cm (7.1”) Weight 3 kg (105.
Travel Document Reader User Guide DT-01715C Table 5: Communication Interfaces and Protocols Connection Interface USB 2.0, 480 Mbit/s “High Speed” Host USB Power Reader draws no power from host USB connector USB connector USB A (host), USB B (peripherals) USB cable length 2.00 m (79”) Aux.
DT-01715C Travel Document Reader User Guide Appendix B: Troubleshooting Use this table to identify and correct common issues encountered when using the reader. If a problem cannot be solved using this table, contact Global Technical Services (GTS) at 3M. Table 8: Troubleshooting Cases Symptom Possible Causes Actions The LEDs do not come on during power up. There is no power to the reader. • Verify that the power switch is in the ON position. • Verify the AC power source.
Travel Document Reader User Guide DT-01715C The document is not orientated correctly on the scanning window. • For details on document placement, see Reading Documents on page 15. The document is faulty or non-compliant. • Verify the document conforms to ICAO 9303 or OCR B font requirements The Ready LED is continuously blinking. The USB cable is not connected. • Verify that the cable is installed. The system has no USB 2.0 capability. • Verify that the USB 2.0 hardware is ready.
DT-01715C Travel Document Reader User Guide Appendix C: Check for High Speed USB 2.0 The reader is a USB 2.0 device and requires Microsoft® Windows® 2000-SP4 or Windows® XP. Note: The reader will not function in a USB1.1 environment. Make sure a commerciallyavailable USB 2.0 card is installed in your PC. For problems with your operating system, consult with your local IT representative. For other problems contact GTS. For information, see Before Contacting GTS on page 29. Windows® 2000 1.
Travel Document Reader User Guide DT-01715C Figure 28: Windows® 2000 SP4 Computer Management window 6. If your Device Manager displays USB 2.0 Root Hub, the system has high speed USB 2.0 capability. Windows® XP 1. In Windows® XP, right-click My Computer and select Manage. Click on Device Manager in the Tree list. 2. Under Universal Serial Bus controllers locate an “Enhanced” entry. Figure 29: Windows® XP Computer Management window 3.
DT-01715C Travel Document Reader User Guide Appendix D: Customer Service If a problem cannot be solved using Appendix B: Troubleshooting, contact Global Technical Services (GTS) at 3M.
Travel Document Reader User Guide DT-01715C Return to Depot - Maintenance Procedure In the event of a suspected problem with 3M equipment: Diagnose The end user system manager will ascertain that there is an actual fault with the equipment that cannot be rectified with the use of the applicable User Guide or local in-house knowledge. Initiate Call The end user system manager should contact GTS through one of the following communications mediums: phone, fax, or email.
DT-01715C Travel Document Reader User Guide Repair When the defective equipment is received at the service depot, the reader will be repaired, tested and returned to THE CUSTOMER’s central depot. Subject to unavoidable delays, this effort should not exceed 10 business days (exclusive of shipping time).
