User's Manual

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Solving problems
Most problems with the SelfCheck system can be resolved by reading this
guide. In the “FAQs” (frequently asked questions) section, we answer several
of the most frequently asked questions. In the other sections we attempt to
help you resolve problems that may be due to hardware, software, or
configuration failures.
FAQs
Does the 3M™ SelfCheck™ System operate with SIP 1.0?
No. The SelfCheck System C-Series operates only with SIP (Standard
Interchange Protocol) 2.0.
Does the 3M™ SelfCheck™ System recognize items on hold?
The SelfCheck system relies on the circulation system to determine how to
process an item that has been placed on hold or reserved. Holds or Special
handling is triggered when the Alert flag is set in the SIP Checkin Response.
Other information available for holds such as alert type, hold patron ID and
hold patron name are available if implemented by the circulation system
according to the 3M SIP 2.0 extensions.
Will the 3M™ SelfCheck™ System C-Series sensitize a book if it is
protected with a 3M™ Tattle-Tape™ Security Strip or non-ISO tags?
No. The system only processes and sets security on ISO tags.
Boot and login problems
Logon and communication problems
Problems you encounter during the logon process can be caused by
changes to the host computer installation setup and circulation system
changes. Contact your system administrator for assistance.
Unable to log on to the host computer
3M Software Support may ask you to monitor the logon process to determine if
the SelfCheck system is attempting to log on to the host.
To set up Session logging
1 In the advanced Support tab, click the Log Level box, and then click the
requested log level.
2 Click Set Level.