3M™ Wireless Communication System Model XT-1 Installation Manual
3M Building and Commercial Services Division 3M™ Wireless Communication System Model XT-1 Installation Manual Revision 1.6 August 2010 September 2012 – Revision 1.
Table of Contents Table of Contents Overview ..................................................................................................................................... 5 Safety Information ................................................................................................................... 5 Other Conventions ................................................................................................................... 6 FCC and Industry Canada Information .....................
Table of Contents Appendix: Dual Lane Installation Instructions ..................................................................... 59 Recommended Procedure..................................................................................................... 59 Appendix: 3M™ Acoustic Kit Installation Guide .................................................................. 61 Installation Guidelines — Separate Housings .......................................................................
Overview Overview Safety Information Safety Rules Read, understand, and follow all safety information contained in these instructions prior to installation & operation of the 3M™ Wireless Communication System Model XT-1. Failure to follow all instructions listed could result in electrical shock, fire and/or other personal injury. Retain these instructions for future reference.
Overview System Warnings WARNING To reduce the risks associated with hazardous voltage: • Disconnect power to the receptacle before installing or removing the Base Station Power Supply. When removing receptacle cover screw, cover may fall across plug pins or receptacle may become displaced. Use only with duplex receptacle having center screw. Secure unit in place by receptacle cover screw. • If power supply is supplied with a grounding pin, connect directly to a grounding receptacle – 3 prong.
Overview FCC RF Exposure Statement (cont) The headset is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA) in the FCC OET bulletin 65 and Industry Canada RSS 102 standard. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under these standards during product certification for use at the right head position is 0.03mW/g.
Overview Note: Modifications to this device shall not be made without the written consent of 3M Company. Unauthorized modifications may void the authority granted under Federal Communication Rules and Industry Canada Rules permitting the operation of this device. September 2012 – Revision 1.
Overview 3M™ Wireless Communication System Model XT-1 Installation Manual September 2012 – Revision 1.
Installation Installation Overview of Installation Installation involves the following main steps: 1. 2. 3. 4. 5. 6. Design the installation Install the battery charger and begin charging the batteries. Install the order point speaker and microphone assemblies. Install the base station(s). Install the vehicle detector loop(s). Install accessory boards in the base station(s). Required Materials (Not Supplied) • • • • Standard or surface-mount conduit (metal or plastic) to enclose all system wiring.
Installation Determine the Drive Thru Type(s) Following is a brief description of each drive thru type: • A Single Drive Thru (see Figure 1) is the most common configuration. It is comprised of one lane of traffic with one order point, and one or two drive thru windows for payment and pick up.
Installation • A Side-by-Side Drive Thru, (See Figure 3) also known as a “Y” or “Merge” drive thru, is comprised of two lanes of ordering traffic sideby-side, each with its own ordering point, but merges into a single lane with one or two drive thru windows for payment and pick up.
Installation • • Single drive thrus always have one base station. Tandem, Two lane, and Side-by-Side (Y-Merge) drive thrus always have two base stations, and they must be wired together as a pair. Number and Type of Vehicle Detectors There can be several vehicle detectors for each base station. • • • There is always one vehicle detector at the ordering point. There is usually a vehicle detector at each drive thru window.
Installation 8. 9. Insert each battery to be charged into a slot on the charger. The charge indicator lights for each slot will light steadily red to indicate that the battery is charging or green to indicate that the battery is fully charged. When charging is complete, the batteries are ready for use. Notes: A fully discharged (dead) battery can take as long as 3 ½ hours to recharge. Fully charged batteries should be stored whenever they are not in use.
Installation Pre-Testing the Location Before you permanently mount the base station(s), one person can pre-test the signal using the following procedure: 1. 2. 3. 4. 5. 6. 7. Temporarily mount the base station where you think it may have good range. Power the base station. Register two headsets. Change the order taking mode to Always On. Put on two headsets. Tap the talk button on one of the headsets. Walk around the location, talking as you walk. 1.
Installation Figure 6 2. Attach the base station to the wall using screws and possibly wall anchors. Note: Steps 3 and 7 assume that all of the communication cabling has been prepared and is available at the base station. If not, see “Base Station to Component Wiring,” page 19. 3. 4. 5. September 2012 – Revision 1.
Installation Connect the Components This section provides diagrams and information that should help you to properly wire the system components together. Note: In all cases, you must have one base system for each order point (i.e., you cannot run two or more order points from a single base station). Base Station Wiring Terminal Identification Figure 7 identifies all of the wiring terminals and their labels.
Installation Terminal Label Definition and Connection Information 12V IN Incoming power supply from the transformer ORDER POINT: All of the wires on this terminal block go to the order point or monitor speaker 12V OUT 12 VDC power supply EARTH Earth ground MIC+ Positive phase microphone wire MIC- Negative phase microphone wire GND Microphone wire shielding MEN SPKR+ Positive phase order point speaker MEN SPKR- Negative phase order point speaker MON SKR+ Positive phase grill monitor speak
Installation Terminal Label Definition and Connection Information LAN Network connection (crossover cable to PC or patch cable to network) PAGE Active low page TALK Active low talk GND Ground SPLIT/CROSS Shorting this pin to GND will switch between Split Lane and Cross Lane modes ORDER/TAKING Shorting this pin to GND will move through the order taking modes DAY/NIGHT Shorting this pin to GND will switch between day and night modes EXT_MSG Shorting this pin to GND will play a selected messa
Installation Figure 8 Figure 9 shows the wiring configuration between a base station and the components of a single drive thru. In systems with two base stations, use this wiring diagram for each of the stations, then see “Base Station to Base Station Wiring,” Page 22. Note: Vehicle Detector 1 (VEHDET.1) must always be used for proper base station operation. Vehicle detectors 2 and 3 (or any integral detectors installed with optional modules) can be used at your discretion. September 2012 – Revision 1.
Installation Vehicle Detector Contact Power Order Point Microphone Order Point Speaker Monitor Speaker Figure 9 3M™ Wireless Communication System Model XT-1 Installation Manual September 2012 – Revision 1.
Installation Base Station to Base Station Wiring In any site with two base stations, the wiring between the two stations should be completed as follows and as shown in Figure 10: Important Note: Interconnected base stations must be the same revision level. • • • • • Interbase 1 terminals from base 1 connect to Interbase 1 terminals from base 2. Interbase 2 terminals from base 1 connect to Interbase 2 terminals from base 2. IN terminals connect to OUT terminals of the same polarity.
Installation Base Station Menu Post Vehicle Detector Menu Mic Menu Spkr Grill Monitor \Model 478DA “D-15” Figure 11 Notes: The cable coloring is valid for the D15 standard cable. For other cable types use the terminal definitions on page 17 as a guide.
Installation Simple Circuit Example Figure 12 shows a simple DC circuit (a light and DC power supply) being operated by auxiliary relay 3. To make the light turn on when a vehicle is detected, terminals RELAY3_COM and RELAY3_NO (normally open) would be used. To make the light turn off when a vehicle is detected, terminals RELAY3_COM and RELAY3_NC (normally closed) would be used.
Installation Vehicle approach detector (board or loop) connected at VEH DET.2 terminals Connect VEH_APP to RELAY2_NO and connect GND to RELAY2_COM Note: The diagram assumes you are using Vehicle Detector 2 (VEHDET.2) for your vehicle approach detector. You can also use Vehicle Detector 3 (VEHDEH.3). To do so, use the corresponding RELAY3_COM and RELAY3_NO terminals.
Installation Vehicle Detectors There are three available installation slots at the top of the base station for vehicle detector boards. Once installed, each detector board must be configured for sensitivity, delay, and pulse/presence detection. • • • Sensitivity—there are four available sensitivity settings: low, medium low, medium high, and high. Setting a high sensitivity increases vehicle detection but also increases the likelihood of false detection (e.g.
Installation 7. 1. 2. 3. Configure the dip switches according to the table on the circuit board and your needs (see Figure 15). Adjust the sensitivity of vehicle detection by manipulating the top two dip switches. Enable or disable a two second detection delay by manipulating the third switch. Choose presence or pulse detection by manipulating the fourth switch.
Installation Greeter Module There is one space along the bottom right of the base station for the optional greeter module. Perform the following procedure to install it. 4. 5. 6. 7. 8. Ensure that the base station is unplugged. Remove the base station cover, see page 15. Align the top of the greeter module with the installation slots. Slide the sides of the greeter module board between the slots. Carefully install the flat cable between the greeter module board and the base station board.
Installation 15. Wire the Timer Display to the Timer Module, see page 27. 16. The three vehicle detector inputs at the top of the base station are passed to the Timer Module. Three additional detector inputs are provided on the Timer Module. Timer Display The Timer Display is connected to the 3MTM Timer Module and powered from the base station. The connections include: • • • • Serial communications (RS-485) terminals A and B. Power (12Vdc and Ground) 1.
Installation Power Up After installation is complete, you can power up the system by plugging in the base station transformer. Run Mode Menu When the system is powered up and functioning normally, the Run mode menu appears on the display. Figure 18 shows the Run mode menu.
Configuration Configuration Enter Configuration Mode Configuration mode is a passcode-protected area that contains most of the configuration options for the base station system. Using the access provided for users it is possible to set up all of the functionality of the system. To enter the configuration mode: • • • From the Run mode menu, press and hold Mode. While continuing to hold Mode, enter your user passcode. Release Mode. The display will show the user name and ID number (e.g.
Configuration Buttons Following is a brief description of the buttons on the display and their functions. Directional arrow ( ⊳ ) buttons You can use these buttons to scroll around when navigating the menus. When you are editing information, the up and right arrows scroll “up” (increment) and the down and left arrows scroll “down” (decrement) list of values. Number/letter (0 – 9) buttons You can use these buttons to specify exact numbers or letters in fields that permit them.
Configuration Service (Shift) button Use the Service button to access upper-case letters or to initiate a service call to 3M or as a confirmation in some items. Pressing and holding the Service button while editing a field that permits alphabet letter entry (e.g., store address) shifts the letter to upper case. In run mode, press and hold the Service button, then enter your passcode to initiate an internet request for help from 3M.
Configuration Setting IP Address Subnet mask Default gateway If Peer-to-Peer If Private Network Base Station 192.168.99.2 192.168.0.110 (or another unused address in the same address space as the DHCP address) PC 192.168.99.1 DHCP Base Station 255.255.255.0 255.255.255.0 PC 255.255.255.0 No requirement Base Station 192.168.99.1 192.168.0.1 (or the switch, router, or hub address) PC Leave blank 192.168.0.1 (or the switch, router, or hub address) E-mail server: 192.28.32.
Configuration Outbound Talk Volume Changing the outbound talk volume affects the volume of the speaker at the customer order point. Note: To avoid feedback, set the outbound talk volume as low as possible. To change the outbound talk volume: • • Enter the configuration mode, see page 31. Select a new value for 01 Drivethru Volume > Outbound Talk Volume. The range is 0 (silent) to 20 (maximum).
Configuration Outbound Talk Changing the outbound talk volume affects how loudly the monitor plays the outbound (order taker) communication. You can also disable the monitor playing outbound talk. Note: To avoid feedback and echo, set the outbound talk volume as low as possible. To change the outbound talk monitoring settings: • • • • Enter the configuration mode, see page 31. Select 02 Monitor Volume.
Configuration To change the page message volume monitoring settings: • • • • Enter the user service mode, see page 31. Select 02 Monitor Volume. To enable or disable the monitor playing internal paging messages, change the value for PAGE Messages: Enable to ON or OFF. To change the volume level, select a new value for PAGE Messages: Volume. The range is 0 (silent) to 20 (maximum). Greeter Messages Changing the greeter message volume affects how loudly the monitor plays the greeter messages.
Configuration Notes: One headset should not be registered to more than one active basestation at any given site, whether or not the bases are interconnected. In dual-lane installations, all headsets are registered to Base #1. To register a headset: • • • • • • Enter the base station configuration mode, see page 31. Select 04 Registration > 1 Add New Headsets. Power on the headset when prompted. Wait up to two minutes for {Headset xxxxxxx Has Been Registered!} to appear at the bottom of the display.
Configuration • Press ⊳ or if necessary to scroll through the headsets. The software version appears below the headset ID number. Change Noise Reduction Level There are several ways to improve the sound quality at the headset using the following settings. Inbound Microphone Noise Reduction Level The inbound microphone noise reduction level setting reduces background noise to make it easier to hear speech at the customer order point.
Configuration Text and Audio Prompts Language You can choose between English, Spanish, German, and French language for all text and audio prompts, which is essentially all of the factory prerecorded information coming from the base station and all of the printed text on the display. Note: Changing the text and audio prompt language will also change the language of the headset messages.
Configuration On the base first station: • • • • Enter the base station configuration mode, see page 31. Change the value for 07 Global Settings > Number of BaseStations at This Site to 2. Press Enter to implement the change. On the first base station, stations, change the value for 07 Global Settings > Lane Number of This Base Station to 1. On the second base station: • • • • Enter the base station configuration mode, see page 31.
Configuration Customer Order Point Prompt Language Perform the following procedure to select the language(s) of the store closed and pull ahead prompts. The prompts can be spoken in English, Spanish, French, German, or repeated in multiple languages: • • • • • • • • Enter the base station configuration mode, see page 31. Change the value for 07 Global Settings > Order Point Prompts in English? to Yes or No.
Configuration Detector Type Because there are two basic types of vehicle detector, pulse and presence, you must specify which type you have in the base station. • • Enter the base station configuration mode, see page 31. Change the value for 07 Global Settings > Vehicle Detector#1 to Presence or Pulse. Note: Vehicle detector#1 is always the order point. • For presence type detectors, specify a value for Vehicle Detector #X Minimum (Seconds).
Configuration In the event the Kitchen Noise Reduction feature has been disabled due to a headset with an older version of software having signed on, use the base station’s menu to identify and remove the offending headset(s) before restarting the base station, in order to restore the feature. 1. Identify the serial number(s) of the headset or headsets that have a software version other than v5.11 • • Enter the base station configuration mode, see page 31.
Configuration Regular Site Schedule The regular site schedule is the opening and closing times for each day of the week and the times assigned as “Day” and “Night,” which determine when the day and night volume settings change. Perform the following procedure to set the regular site schedule: • • • Enter the base station configuration mode, see page 31. Navigate to 10 Site Scheduling > Regular Site Schedule.
Configuration • To enable or disable self monitoring, change the value for Self Monitoring Enabled? to Yes or No. • If self monitoring is enabled: • Select a value for Number of Inactive Days Allowed. The range is 7 to 255. The number represents how many days of inactivity must pass for any given headset before the system interprets the absence as a problem and forwards the information to 3M. • Select a value for Resend Error Reports. Your choices are Never, Every Day, Every Week, or Every Month.
Configuration Load Installation Settings Installation settings are a complete set of configuration data that the installer can save after the initial installation configuration is completed. It is essentially a backup save point in case configuration settings are inadvertently changed in ways that are not easy to identify or correct.
Configuration Factory Setup (Restore Factory Defaults) Perform the following procedure to restore all of the configuration settings to the factory default settings. This procedure should be performed only if the current configuration and the saved installation settings are unusable. Important Note: By performing this procedure you will reset the system to the initial configuration, making it impossible to revert to the settings that were saved after installation.
Configuration • • Enter the configuration mode, see page 31. Select a new value for 01 Drivethru Volume > Mic Preamp Gain. The range is 0 to 20. Use the table below to determine the correct setting.
Troubleshooting Troubleshooting Headset Indicator Lights The following table describes the operating modes of the headsets according to the indicator lights. Use it as a troubleshooting reference. Indicator Mode Description Off (no light) Indic ates power is off. It will turn off automatically if it fails to register within two minutes or if the battery dies. Solid Green Headset is signed on, standby, Lane 1. Solid Amber Headset is signed on, standby, Lane 2. Solid Red Headset is in transmit mode.
Troubleshooting General Troubleshooting Problem No communications. All headsets have green LED is flashing. A single headset has green LED flashing No vehicle alert tone in all headsets. All headsets will not go into Standby (silence) when the vehicle leaves the menu sign. Audio on all headsets cuts out or is interrupted. Inbound audio cuts out (but outbound audio is okay) No Talk or listen from the menu sign when using the backup wired intercom.
Troubleshooting Problem Possible Cause Solution Defective backup intercom or wiring. Call for authorized service. No Talk or Page to other headsets from a single headset, or Talk or Page buttons require excessive pressure to operate. Worn or defective Talk or Page switch. Call for authorized service. Low Talk volume on a single headset. The holes in front of the microphone are plugged with dirt or grease. Call for authorized service. Operator is not positioning the microphone correctly.
Appendix: Declaration of Conformity Appendix: Declaration of Conformity 3M™ Wireless Communication System Model XT-1 Installation Manual September 2012 –Revision 1.
Appendix: Base Station Specifications Appendix: Base Station Specifications Physical Parameter Specification or Requirement Dimensions (l x w x d) 20 in. x 11½ in. x 2 in. (51 cm x 29 cm x 5 cm) Electrical Parameter Specification or Requirement Input Power 120 VAC, 50/60 Hz, 15A Standard 3-prong outlet required (station includes AC adapter) Radio Frequency 2.
Appendix: Best Practices Appendix: Best Practices This appendix provides best practices to help ensure successful configuration and operation of the 3M™ Wireless Communication System Model XT-1. PreAmp Setting Set the PreAmp gain setting according to the type of wiring you are using: • • If you are using the provided 3M Microphone and the 20 AWG cable, set the PreAmp gain setting to 8. If a 22 AWG cable is used, set the PreAmp gain setting to 9.
Appendix: Best Practices Dealing with Delay/Echo During the first ½ second of each order, there is a delay while the Order Taker starts to speak. If the Delay lasts more than a ½ second, follow the flowchart (Figure 20) below. You may also experience a delay if a vehicle at the order point moves while the order is taking place; this usually happens at the end of a call while the order taker tells the customer the total.
Appendix: Best Practices Echo/Delay Cancellation Flowchart System with Echo/ Delay No Is Echo Canceller set to Med ? Increase Echo Canceller by 1 level up to Med No Note: System Optimized for the 3M Mic Yes Is PreAmp = 8 Set PreAmp to 8, if using the 3M Mic. No Did Echo Disappear? Yes Are volumes reasonable at the order point? Note: Concentrate on outbound volume level, if it is too loud it may cause the system to Echo or Delay.
Appendix: Dual Lane Installation Instructions Appendix: Dual Lane Installation Instructions This section provides a procedure for installing and configuring any system where there are two base stations (tandem, side-by-side, or dual drive thru). It is meant to be a time-saving reference that can be performed on existing drivethrus that may be in-service during the installation. Important Note: Interconnected base stations must be the same revision level.
Appendix: Dual Lane Installation Instructions 2. Outbound volume (page 34) 3. Inbound volume (page 34) 41. Thoroughly test the lane #2 intercom system. 42. Complete the configuration for both base stations (page 31). September 2012 – Revision 1.
Appendix: 3M™ Acoustic Kit Installation Guide Appendix: 3M™ Acoustic Kit Installation Guide The 3M™ Acoustic Kit that is used for communication posts is suitable for new or retrofit installations and can readily be used with various housing designs. One kit contains enough material to accommodate a typical microphone and speaker system. It can be used for a microphone and speaker installed either in a single housing or in separate housings.
Appendix: 3M™ Acoustic Kit Installation Guide b. If there is excess insulation, overlap it against the inside of the first layer. Installation Guidelines — Single Housing Microphone and speaker are contained within a single housing. Component installation is the same for both microphone and the speaker. The microphone and speaker must be separated from each other by foam. 5. Ensure that the inside of the housing is clean and dry. 6.
Appendix: 3M™ Acoustic Kit Installation Guide Additional illustrations of 3M speaker and microphone installation using the 3M Acoustic Kit and product instructions as a guideline for installation. Fig.1 Install 3M Vibration tape to metal surfaces. Fig.2 Install 3M foam and acoustic insulation. Fig.3 Solder all connections. Fig.4 Secure connections with connectors. Fig.5 Install speaker with same procedure. Fig.6 Solder all connections. Fig.7 Fig.
Appendix: Loop and cable condition test Appendix: Loop and cable condition test Measure loop inductance/resistance for each order point, recommend replacement in comments section if needed. You must conduct two separate tests on the Inductance Loop to determine it’s condition: 1. Lineal Conductor Resistance and Inductance This test measures the Resistance and the Inductance of the loop conductor or wire at the Base Station.
Index Index 12V IN/OUT.................................................... 17 Acoustic echo .................................................. 39 Acoustic echo cancelling ................................. 39 Adding headsets .............................................. 37 Air hose ........................................................... 12 Alert tone, none ............................................... 50 Audio mode ..................................................... 40 Auxiliary intercom ..........
Index Materials required.............................................. 9 MEN SKR ................................................. 17, 18 MIC ........................................................... 17, 18 Mic preamp gain .............................................. 47 Mode audio ............................................................ 40 order taking.................................................. 43 run................................................................ 30 service.................
Index Vehicle detector types ..................................... 12 Volume ............................................................ 34 inbound microphone .................................... 34 monitor ........................................................ 35 night ............................................................. 37 outbound greeter message ........................... 35 3M™ Wireless Communication System Model XT-1 Installation Manual outbound talk....................................
Warranty, Limited Remedy, and Disclaimer: 3M warrants that its intercom products will be free from defects in material and manufacture for the period indicated in product literature from the date of shipment to purchaser by 3M or its authorized dealer. 3M MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
