User's Guide

8
Getting Help
3D-P provides email and telephone Technical Support for Customers with an active Service Level
Agreement (SLA). To initiate a new Support Ticket, contact 3D-P Support.
E-mail: [e-mail]
Phone - Americas: 1-800-955-9337
Phone - Australia/Asia-Pacific: 1800 210 655
Phone - International Direct Dial: +1
403 203 3018 http://www.3d-p.com
In order to expedite your request please provide as much information as possible, including:
• Product(s) or device(s) you are enquiring about (i.e., 3D-P Osprey IEP) Serial number(s) of
affected products (if applicable)
• Firmware version(s) of affected products (if applicable) Install location(s) of affected
products (if applicable)
• Description of the issue you are experiencing including any fault details and/or error
messages Customer name and contact details
Once your e-mail or phone call is received you will receive an automatic confirmation e-mail along
with your assigned ticket number. This is a unique number that is used to identify and track your
request within the 3D-P Support system and should be used as the key reference for any
communication surrounding the issue.