User's Guide

28 APPENDIX A: TECHNICAL SUPPORT
3Com Bulletin
Board Service
The 3Com BBS contains patches, software, and drivers for 3Com products. This
service is available through analog modem or digital modem (ISDN) 24 hours a
day, 7 days a week.
To reach the service by modem, set your modem to 8 data bits, no parity, and
1 stop bit. Call the telephone number nearest you:
ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to
64 Kbps. To access the 3Com BBS using ISDN, use the following number:
1 847 262 6000
3Com Facts Automated
Fax Service
The 3Com Facts automated fax service provides technical articles, diagrams, and
troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
Call 3Com Facts using your Touch-Tone telephone:
1 408 727 7021
Support from Your
Network Supplier
If additional assistance is required, contact your network supplier. Many suppliers
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision levels
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on
how to contact 3Com.
Country Data Rate Telephone Number Country Data Rate Telephone Number
Australia Up to 14,400 bps 61 2 9955 2073 Japan Up to 14,400 bps 81 3 3345 7266
Brazil Up to 14,400 bps 55 11 5181 9666 Mexico Up to 28,800 bps 52 5 520 7835
France Up to 14,400 bps 33 1 6986 6954 P.R. of China Up to 14,400 bps 86 10 684 92351
Germany Up to 28,800 bps 4989 62732 188 Taiwan, R.O.C. Up to 14,400 bps 886 2 377 5840
Hong Kong Up to 14,400 bps 852 2537 5601 U.K. Up to 28,800 bps 44 1442 438278
Italy Up to 14,400 bps 39 2 27300680 U.S.A. Up to 53,333 bps 1 847 262 6000
Exhibit 8: User's Manual