V7000 Telephone Guide ■ 2101 Basic Telephone ■ 2102 Business Telephone ■ 3101 Basic Telephone ■ 3102 Business Telephone ■ 3105 Attendant Console ■ VCX Complement Attendant Console VCX™ V7000 IP Telephony Solution System Release 5.0 Part Number 900-0187-01 AA Published August 2004 http://www.3com.
Copyright © 2003, 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
CONTENTS ABOUT THIS GUIDE Conventions 8 Figures 8 Related Documentation Comments 9 1 9 VCX V7000 BASIC TELEPHONE — MODEL 2101 VCX Telephone Model 2101 Overview Buttons and Controls 13 Feature Codes 15 2 VCX V7000 BUSINESS TELEPHONE — MODEL 2102 VCX Telephone Model 2102 Overview Buttons and Controls 19 Programmable Access Buttons 21 Default Settings 22 Line Status Lights 23 Feature Codes 23 3 12 18 VCX V7000 BASIC TELEPHONES — MODELS 3101 AND 3101SP VCX Telephone Model 3101 and 3101SP Overview Butto
4 VCX V7000 BUSINESS TELEPHONE — MODEL 3102 VCX Telephone Model 3102 Overview Buttons and Controls 37 Programmable Access Buttons 40 Feature Codes 41 Status Lights 42 5 36 VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT VCX Attendant Console 46 Access Buttons 46 Feature Buttons 46 Printing Labels 48 Attendant Console Status Lights 49 Complement Attendant Software 49 Managing Calls 52 6 STANDARD FEATURES Answering a Call 56 Answering a Second Call 56 Using the Hands Free Feature 5
Terminating Calls 62 Activating Do Not Disturb 62 Transferring Your Phone Settings to Another Phone 62 Transferring a Call 63 Unattended Transfer 63 Attended Transfer 63 Transferring a Call Directly to Voice Mail 64 Call Waiting 64 Controlling the Volume 64 Speed Dialing 65 Call Park 66 Using a Headset (3102 phone only) 67 Returning to the Headset After a Long Delay 68 7 ADVANCED FEATURES Accessing the VCX 7000 User Interface 70 VCX 7000 User Interface Overview 71 Enable Speed Dial Codes 73 Enable Call
ABOUT THIS GUIDE This guide describes how to set up and use 3Com® VCX™ V7000 telephones and consoles.
ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Icon Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network. Warning Alerts you to potential personal injury.
Related Documentation Related Documentation These 3Com documents contain additional information about the VCXTM V7000 IP Telephony Solution products in this release. ■ VCXTM Business Telephone Quick Reference Guide ■ VCXTM Basic Telephone Quick Reference Guide ■ Enterprise Management Suite User Guide, Version 2.
■ Your name and organization (optional) Example: V7000 Telephone Guide System Release 5.
1 VCX V7000 BASIC TELEPHONE — MODEL 2101 This chapter describes the buttons and controls on the 3Com® VCX™ 2101 Basic Telephone. This chapter includes the following topics: ■ VCX Telephone Model 2101 Overview ■ Buttons and Controls ■ Feature Codes For information about the 2102 Business Telephone, see Chapter 2. For information about the 3101 Basic Telephone, see Chapter 3. For information about the 3102 Business Telephone, see Chapter 4.
CHAPTER 1: VCX V7000 BASIC TELEPHONE — MODEL 2101 VCX Telephone Model 2101 Overview Your VCX 2101 Basic Telephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process. Your administrator must also assign a password for your telephone.
Buttons and Controls Buttons and Controls 13 Figure 1 shows the buttons and controls on the VCX Basic Telephone. Figure 1 VCX 2101 Basic Telephone The 2101 Basic Telephone has these features: 1 Handset 2 Hook switch (under the handset) — Pressing and releasing the hook switch gives you a dial tone. 3 Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox.
CHAPTER 1: VCX V7000 BASIC TELEPHONE — MODEL 2101 ■ Speed Dial — Speed dial numbers must be configured through the VCX User Interface, which is accessed through the web (see Enable Speed Dial Codes in Chapter 7. The VCX Model 2101 Basic Telephone has no buttons that can be mapped for speed dialing. ■ Set Forward Number — Enables a call forwarding number. See Enable Call Forwarding. ■ Advanced Settings — Configures network parameters. CAUTION: This option is for administrator access only.
Feature Codes 15 The telephone LabelMaker, which is available through the 3Com web site, enables you to print labels for the feature buttons. See Printing Labels. Feature Codes Table 3 lists the feature codes on the 2101 Basic Telephone. Table 3 Feature Codes Code Description 31 Displays and dials the first speed dial number. 32 Displays and dials the second speed dial number. 33 Displays and dials the third speed dial number. 34 Display and dials the fourth speed dial number.
CHAPTER 1: VCX V7000 BASIC TELEPHONE — MODEL 2101 Table 3 Feature Codes Code Description 209 Allows you to adjust the volume (using the Volume control buttons) of the tone produced when a key is pressed. 300 Displays the current software version. 340 Enables or disables the Hold button (not supported in this release). 400 Enables or disables the Call Forward feature. 401 Redials the last number. 420 Enables or disables the Transfer feature. 430 Enables or disables the Conference feature.
2 VCX V7000 BUSINESS TELEPHONE — MODEL 2102 This chapter describes the buttons and controls on the3Com® VCX™ 2102 Business Telephone. This chapter includes the following topics: ■ VCX Telephone Model 2102 Overview ■ Buttons and Controls ■ Programmable Access Buttons ■ Line Status Lights ■ Feature Codes For information about the 2101 Basic Telephone, see Chapter 1. For information about the 3101 Basic Telephone, see Chapter 3. For information about the 3102 Business Telephone, see Chapter 4.
CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102 VCX Telephone Model 2102 Overview Your VCX 2102 Business Telephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process. Your administrator must also assign a password for your telephone.
Buttons and Controls Buttons and Controls 19 Figure 2 shows the buttons and controls on the 2102 Business Telephone. Figure 2 3Com 2102 Business Telephone 1 2 5 6 7 8 34 9 10a–f 19 11 12 13 14 15 16 18 17 The 2102 Business Telephone has these features: 1 Handset 2 MSG (Message) button and Message Waiting Light — Press MSG to access your messages through the voice mail system; see the V7350 Unified Messaging Suite User Guide.
CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102 ■ Speed Dial — Displays configured speed dial numbers. See Speed Dialing. ■ Set Forward Number — Enables a call forwarding number. This feature is set through the VCX 7000 User Interface (see Chapter 7). ■ Advanced Settings — Configures network parameters. CAUTION: This option is for administrator access only. Unauthorized modification of these parameters will disconnect your phone.
Programmable Access Buttons 21 13 Transfer button — Sends the currently active call to another telephone. See Transferring a Call. 14 Conference button — Enables you to set up a conference call (3-way calling). See Setting up a Conference Call. 15 Redial button — Redials the last telephone number or extension that you called. See Redialing a Call. 16 Speaker button — Enables you to use the speaker phone feature.
CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102 Default Settings The Access buttons have the following default settings: Your administrator can change these settings. 1 OK — Press the OK button to send a call. 2 Release — Press the Release button to disconnect a call. 3 Call Park — Enables you to place a call in a holding pattern so that it can be retrieved from any other telephone in the system. See Call Park.
Line Status Lights Line Status Lights 23 The light for each Access button for each line (system appearance) indicates the status of the button. Table 4 lists the light pattern associated with the status of each line. Table 4 Status Indicator Lights Light Status Off The line is available for use. Steady The line is in use. Fast blink The line is ringing. Slow blink The line is on hold. When you are on a call, you can answer another call while the line status light is flashing.
CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102 Table 5 Feature Codes Code Description 102 or 103 Displays the volume setting for the current mode: ■ ■ ■ If the handset is in the cradle and the speaker is disabled, displays the ring volume setting. If the speaker is enabled, displays the speaker volume setting. If the handset is not in the cradle and the speaker is disabled, displays the handset volume setting. 104 Enables or disables the speaker.
Feature Codes Table 5 Feature Codes Code Description 461 Displays the User Directory on the Display Panel. 600 Displays the Program menu on the Display Panel. 640 Enables or disables the Mute function. 995 Force registration. For administrator use only. 996 Performs soft reset. For administrator use only. 997 Performs hard reset. For administrator use only. 998 Displays debug information. For administrator use only. 999 Enables or disables assert. For administrator use only.
CHAPTER 2: VCX V7000 BUSINESS TELEPHONE — MODEL 2102
3 VCX V7000 BASIC TELEPHONES — MODELS 3101 AND 3101SP This chapter describes the buttons, controls, and features on the 3Com® VCX™ 3101 and 3101SP Basic Telephones. The chapter includes the following topics: ■ VCX Telephone Model 3101 and 3101SP Overview ■ Buttons and Controls ■ Programmable Access Buttons ■ Status Lights for System Appearance Buttons For information about the 2101 Basic Telephone, see Chapter 1. For information about the 2102 Business Telephone, see Chapter 2.
CHAPTER 3: VCX V7000 BASIC TELEPHONES — MODELS 3101 AND 3101SP VCX Telephone Model 3101 and 3101SP Overview Your VCX 3101 Basic Telephones must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process. Your administrator must also assign a password for your telephone.
Buttons and Controls Buttons and Controls 29 Figure 4 shows the buttons and controls on the VCX Model 3101SP Basic Telephone. The VCX Model 3101 Basic Telephone does not include a microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones. Figure 4 VCX Model 3101SP Basic Telephone 1 Soft buttons — Use the soft buttons to navigate through Display Panel options. A button’s function depends on the option selected.
CHAPTER 3: VCX V7000 BASIC TELEPHONES — MODELS 3101 AND 3101SP 2 Message Waiting Indicator (MWI) — When lit, indicates that you have one or more new messages (voice, e-mail, or fax) in your mailbox. Also, this indicator flashes when your telephone rings. 3 Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox.
Buttons and Controls 31 For best results, keep the area around the microphone free of obstructions. To minimize the effects of background noise, the microphone is directional; it performs best when you are directly in front of the telephone. 9 Programmable Access buttons— Allow you and your administrator to assign features to specific buttons. See Programmable Access Buttons. 10 Speaker button (3101SP only) — Enables you to use the speaker button before you dial the call, when your phone feature.
CHAPTER 3: VCX V7000 BASIC TELEPHONES — MODELS 3101 AND 3101SP Programmable Access Buttons Figure 5 displays the Access buttons on the VCX Model 3101 and 3101SP Basic Telephones. By default, the functions assigned to these buttons are set by your administrator and you cannot change their functions unless your administrator defines one or more buttons as User Speed Dials.
Programmable Access Buttons 33 You can access most of the features in Table 6 by pressing a programmed access button on the 3101 Basic Telephone; the features that do not have a programmed access button have an asterisk (*). Table 6 Feature Codes Code Description 31 Displays and dials the first speed dial number. 32 Displays and dials the second speed dial number. 33 Displays and dials the third speed dial number. 34 Display and dials the fourth speed dial number.
CHAPTER 3: VCX V7000 BASIC TELEPHONES — MODELS 3101 AND 3101SP Table 6 Feature Codes Status Lights for System Appearance Buttons Code Description 209 Allows you to adjust the volume (using the Volume control buttons) of the tone produced when a key is pressed. 300* Displays the current software version. 340 Enables or disables the Hold button (not supported in this release). 400 Enables or disables the Call Forward feature. 401 Redials the last number.
4 VCX V7000 BUSINESS TELEPHONE — MODEL 3102 This chapter describes the buttons, controls, and features on the 3Com® VCX™ 3102 Business Telephone. This chapter includes the following topics: ■ VCX Telephone Model 3102 Overview ■ Buttons and Controls ■ Programmable Access Buttons ■ Status Lights For information about the 2101 Basic Telephone, see Chapter 1. For information about the 2102 Business Telephone, see Chapter 2. For information about the 3101 Basic Telephone, see Chapter 3.
CHAPTER 4: VCX V7000 BUSINESS TELEPHONE — MODEL 3102 VCX Telephone Model 3102 Overview Your VCX 3102 Business Telephone must be configured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process. Your administrator must also assign a password for your telephone.
Buttons and Controls Buttons and Controls 37 Figure 6 shows the buttons and controls on the VCX Model 3102 Business Telephone. Figure 6 VCX Model 3102 Business Telephone June 29 10:34 am Extension : 1085 1 Soft buttons — Use the soft buttons to navigate through Display Panel options. A button’s function depends on the option selected. The buttons are, left to right: ■ Slct (Select) — Use this button to select a displayed item.
CHAPTER 4: VCX V7000 BUSINESS TELEPHONE — MODEL 3102 3 Display Panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox. You can also use it to view or enable the following features available in the Main menu: ■ User Directory — Displays a directory of the people in your organization. See Viewing the User Directory. ■ Call History — Displays logs of your recent missed, answered, and dialed calls.
Buttons and Controls 39 13 Redial button — Redials the last telephone number or extension that you called. See Redialing a Call. 14 Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset. 15 FWD MAIL button — Directs all incoming calls, after one ring, to your voice mail.
CHAPTER 4: VCX V7000 BUSINESS TELEPHONE — MODEL 3102 Programmable Access Buttons Figure 7 shows the 18 programmable Access buttons on the phone. Figure 7 Access Buttons 11 2 10 9 8 7 6 1 5 4 3 Access buttons have these default settings: 1 The first three buttons in this group (starting from the bottom) are lines for incoming and outgoing calls (system appearance buttons). The next two buttons in this group are for the Bridging Extensions feature. See Bridging Extensions.
Programmable Access Buttons 41 10 Do Not Disturb — Enables the Do Not Disturb feature. See Activating Do Not Disturb. 11 Headset — Enables the use of a headset connected to the telephone. See Using a Headset (3102 phone only). Feature Codes The Feature Button enables you to access features by pressing the Feature button and then pressing a code on the telephone keypad. Table 8 lists the feature codes on the 3102 Business Telephone.
CHAPTER 4: VCX V7000 BUSINESS TELEPHONE — MODEL 3102 Table 8 Feature Codes Status Lights Code Description 205* Displays the PBX IP address. 206* Displays gateway IP address. 207* Displays subject information (if configured). 208* Enables or disables the camp-on feature (not supported in this release). 209 Allows you to adjust the volume (using the Volume control buttons) of the tone produced when a key is pressed. 300* Displays the current software version.
Status Lights Table 9 Status Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold 43
CHAPTER 4: VCX V7000 BUSINESS TELEPHONE — MODEL 3102
5 VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT The VCX V7000 Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and the CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.
CHAPTER 5: VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT VCX Attendant Console The VCX 3105 Attendant Console has 50 Access buttons and 4 preprogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX Business Telephone or VCX Basic Telephone with which it is associated. Figure 8 illustrates the buttons and controls on the VCX 3105 Attendant Console.
VCX Attendant Console 47 Figure 8 VCX 3105 Attendant Console 1 Transfer button — Enables you to send a call to another telephone. See Transferring a Call. 2 Hold button — Places a caller on hold. See Putting a Call on Hold. 3 Conference button — Allows you to set up a three-way conference call. See Setting up a Conference Call. 4 Call Park button — Places a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See Call Park.
CHAPTER 5: VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT Printing Labels To create, print, and save labels for your Attendant Console (or any VCX telephone): 1 Access the 3Com web site, http://www.3com.com. 2 Click Support & Downloads and select Downloads & Drivers from the drop-down list box. Your browser displays the Downloads page. 3 On the Downloads page, select the following options: a In the Select a Download Type list box, select Documentation.
Complement Attendant Software Attendant Console Status Lights 49 An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates its status. See Table 10.
CHAPTER 5: VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT Figure 9 Complement Attendant Software Main Window The main window includes three areas: ■ The Call List appears on the top part of the window and displays currently active calls. See Table 11. ■ The Command Buttons appear below the Call List and perform operations on a selected call. See Table 12. ■ The Directory List appears on the bottom of the window and lists phone extensions and users in the system directory.
Complement Attendant Software 51 When you answer a call using the Complement Attendant Software, you can select a user from the directory and transfer the call to that user. Table 11 describes the main elements of the Call List and Directory List areas. Table 11 Elements of the Complement Attendant Software Screens Field Purpose Call List Displays Caller ID information (name and extension number), the status of a call, and the duration of the call.
CHAPTER 5: VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT status of other phones. This feature is very useful for determining if someone is on the phone prior to transferring a call to that person. Table 12 describes Command Buttons, and the keyboard shortcuts to functions on the Action menu. Note that Figure 9 does not show all the possible buttons because there are no active calls.
Complement Attendant Software For additional information on using the Complement Attendant Software, see the Help system in the software.
CHAPTER 5: VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT
6 STANDARD FEATURES This chapter describes the standard VCX telephone features that you can access on the telephone. Chapter 7describes the advanced telephone features available through the VCX-7000 Web interface.
CHAPTER 6: STANDARD FEATURES ■ Answering a Call Using a Headset (3102 phone only) To answer an incoming call, lift the handset. If your phone includes multiple access lines, press the Access button for the line on which the new call is arriving. If your phone includes a speaker, you can answer a call by pressing the Speaker button (Models 2102, 3101SP, and 3102). For Model 2101, press Feature + 104 to activate the speaker. Model 3101 does not support speaker operation.
Making Calls ■ 57 For Model 3101SP (and Models 2102 and 3102), press Feature + 100. The red light next to the button comes on or goes out and this message appears on the Display Panel: HANDS_FREE Making Calls Making Internal Calls This section describes standard dialing features. To dial an internal call: 1 Use one of these options a Pick up the handset and dial the number. b Pick up the handset and press one of the access buttons that is not currently being used.
CHAPTER 6: STANDARD FEATURES Using the Telephone Display Panel The Display Panel shows telephone status messages, Caller ID information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox. You can also use it to view or enable the following features: ■ Call History — Displays logs of your recent missed, answered, and dialed calls. See Viewing the Call History. ■ User Directory — Displays a directory of the people in your organization.
Viewing the User Directory 59 b For received calls, press 2. c For missed calls, press 3. d For unviewed missed calls, press 4. e To clear the all call logs, press 5. The Display panel always starts with the oldest call in the category you select. That is, the oldest call appears first and the most recent call appears last. The Display Panel scrolls through the calls one at a time.
CHAPTER 6: STANDARD FEATURES The Display Panel shows the first user in the directory. Use the Scroll buttons to locate a particular user. The Soft buttons have the following functions when viewing the User Directory: ■ Use the Slct button to select a user and dial that user’s extension. ■ Use the Back button to display sort order options. ■ Putting a Call on Hold ■ Press the Slct button to sort by first name. ■ Press the Back button to sort by last name.
Setting up a Conference Call 61 3 To toggle between the two calls, put the current call on hold and then press the Access button for the call you want to resume. Setting up a Conference Call The conference feature enables you to have three people on one call (3-way calling). The following sections describe how to set up an unannounced conference call and an announced conference call.
CHAPTER 6: STANDARD FEATURES Terminating Calls You can terminate a call (hang up) by replacing the handset, pressing the Release button, or if the call is on Speaker, turning the Speaker off by pressing the Speaker button. Activating Do Not Disturb When you enable Do Not Disturb, incoming calls immediately go to the call coverage point that you set for Call Forward Busy. This feature is set through the VCX 7000 User Interface (see Chapter 7).
Transferring a Call 63 3 When you are finished using the other phone, log out of the phone by pressing Program + 5 + 6 (or Feature 600 + 5 + 6). 4 Log back into your own phone by pressing Program + 5 + 6 (or Feature 600 + 5 + 6). If the Multiple Contacts feature is enabled, you do not have to log out of one phone before logging into another.
CHAPTER 6: STANDARD FEATURES Transferring a Call Directly to Voice Mail You can transfer incoming calls directly to voice mail by using the Fwd Mail button. 1 Press Fwd Mail (Model 3102 Model 2102) or press Feature + 440 (Model 3101 and Model 2101). The red light next to the button comes on. All future calls transfer automatically to voice mail.
Speed Dialing 65 down Volume Control buttons repeatedly until the volume is at the level you prefer. You can change the volume during a conversation or by listening to the dial tone. ■ Headset Volume (Model 3102 only) — During a call, press the up or down Volume Control buttons repeatedly until the volume is at the level you prefer.
CHAPTER 6: STANDARD FEATURES 4 To store the number, press the OK button. To set up speed dialing using the Program button and the Speed Dial menu: 1 Press the Program button. 2 To access the Speed Dial Program menu, press [3]. 3 Scroll to the number of the Access button you want to set up. The Display Panel shows a display similar to the following: 1 Set Speed Dial 1 2 Set Speed Dial 2 4 Use the keypad to enter the number of the Access button you want to set up.
Using a Headset (3102 phone only) 67 through 899 inclusive. Ask your administrator to verify the Call Park extensions for your location. If the call is not answered 5 minutes after it is parked, it can be retrieved only from the original telephone. Your administrator can modify this default. To park a call: 1 While you are on a call, press the Call Park button or press Feature + 444. The Display Panel shows a default Call Park extension.
CHAPTER 6: STANDARD FEATURES To prepare the headset for all calls on the Model 3102 Business Telephone: 1 Plug the headset connector into the headset jack on the underside of the telephone. 2 Press the Headset button. By default, this button is the Access button just below the Program button at the top right corner of the telephone. 3 Verify that the indicator light next to the Headset button comes on. To answer a call when you are using the headset: 1 Put the headset on.
7 ADVANCED FEATURES This chapter describes how to access the VCX 7000 User Interface application. It also provides a description of the options available to manage your user account and VCX telephone from this web-based application. Features that require configuration through the application and, subsequently, on the telephone itself are described in more detail. Your administrator determines whether the features in this chapter are available for your telephone or for the entire system.
CHAPTER 7: ADVANCED FEATURES Accessing the VCX 7000 User Interface You can use the VCX 7000 User Interface to access and manage advanced VCX telephone features, change your web login password, and modify your personal account information. The the VCX 7000 User Interface is a web-based application.
VCX 7000 User Interface Overview 71 Figure 11 VCX 7000 User Interface Welcome Window VCX 7000 User Interface Overview The Welcome window shown in Figure 11 illustrates the general structure of the VCX V7000 User Interface. The left column displays four options: ■ Welcome ■ My Extensions ■ Calling Features ■ Log Out Each option (except Log Out) is associated with a set of tabbed pages shown on the right side of the window. When you select an option, the set of tabbed pages changes.
CHAPTER 7: ADVANCED FEATURES information on a page, click Help to launch the VCX 7000 User Interface online Help system. The following list provides a brief description of the features you can manage on each tabbed page. For detailed information, refer to the online Help. Note that some features must be enabled on the phone after configuration in the VCX 7000 User Interface. These features are noted in the list.
Enable Speed Dial Codes ■ ■ ■ ■ ■ ■ ■ ■ Enable Speed Dial Codes Registrations — Lists all phones on which you are currently logged in or which have your extension bridged to them. Passwords — Enables you to set the login password for a phone extensions.
CHAPTER 7: ADVANCED FEATURES You can also set up one-touch speed dial numbers directly on your Business telephone. See Speed Dialing for more information. Make sure you write these speed dial codes in a secure location. To set up speed dial codes, log in to the VCX 7000 User Interface, select the Calling Features option, then access the Speed Dialing tabbed page. Complete the speed dial configuration table. All speed dial numbers begin with *1. Click Save when you are finished.
Enable Call Forwarding 75 VCX 7000 User Interface, you can forward all unanswered calls by pressing the access code and then entering the number to which you want the calls forwarded. ■ ■ Busy Line —Redirect incoming calls to another destination when your phone is busy. If you have multiple lines, busy means that all lines are in use.
CHAPTER 7: ADVANCED FEATURES Enabling the Busy Line Condition To configure the Busy Line forwarding condition from the telephone: 1 Enter the Call Forwarding access code that you set up on the VCX 7000 User Interface for the Busy Line condition, for example *74. 2 Use the keypad to enter the number to which you want to forward your calls. 3 To store the number, press the OK button. 4 To disable this feature, dial the access code for the Busy Line condition, for example *74, then press OK.
Controlling Caller ID 77 (enabled or disabled) and set up access codes to modify the default setting. There are three access code settings: ■ Toggle the default setting on or off. ■ Block Caller ID information for your next call. ■ Send Caller ID information for your next call. To set up control your Caller ID information, log in to the VCX 7000 User Interface, select the Calling Features option, then access the Privacy tabbed page. Enable the appropriate settings and click Save.
CHAPTER 7: ADVANCED FEATURES Enabling Bridge Extensions This section describes how to enable and use bridge extensions set up through the VCX 7000 User Interface. The VCX system allows you to set up your extension so that other users can receive your calls at their phone. Through the 3Com VCX Web Interface, you can grant permission to up to 10 users to receive calls intended for your extension; that is, you are “bridging” your extension to their phone.
Logging Out Logging Out To log out of the VCX 7000 User Interface, follow these steps: 1 From any screen, click the Log Out button just above the copyright notice. The Login screen appears. 2 Close your web browser.
CHAPTER 7: ADVANCED FEATURES
INDEX Numbers 2101 Basic Telephone 12 feature codes 15 figure and features 2102 Business Telephone 18 feature codes 23 figure and features line status lights 23 programmable access buttons 21 3101 Basic Telephone 28 feature codes 32 figure and features line status lights 34 programmable access buttons 32 3102 Business Telephone 36 feature codes 41 figure and features line status lights 42 programmable access buttons 40 3105 Attendant Console 45 creating labels 48 figure and features 47 overview 46 A acces
INDEX extensions bridging 78 F feature codes 2101 Basic Telephone 15 2102 Business Telephone 23 3101 Basic Telephones 32 3102 Business Telephones 41 H hands-free using 56 headset retuning after a long delay 68 using (3102 phone only) 67 holding a call 60 I identifying a phone 11 L line status lights 2102 Business Telephone 23 3101 Basic Telephones 34 3102 Business Telephones 42 M making calls 57 message waiting indicator 2102 Business Telephone 19 3101 and 3101SP Basic Telephones 30 3102 Business
V VCX User Interface accessing 70 logging out 79 login screen 70 voice mail transferring a call to 64 volume controlling 64 83
INDEX
