Network Card User Manual

Troubleshooting 4 - 9
Technical Assistance
You can receive assistance for installing and troubleshooting the Ethernet
RMON MultiProbe Module by calling either your 3Com reseller or 3Com
Technical Support. Be prepared to supply a representative with the
following information:
❑ Description of the problem
❑ Steps you have taken to try and correct the problem
❑ Type and software version of the ONline network management
module being used
❑ Version of software installed on your Ethernet RMON MultiProbe
Module
❑ Status of the front panel LEDs
❑ Configuration of your concentrator
(you may find it helpful to refer to the Slot Usage Chart in Appendix B
of the ONline System Concentrator Installation and Operation Guide
for a record of this information)
❑ Status of powerup diagnostics
Refer to Appendix B for instructions on contacting Technical Support for
your product.