User guide

Key Considerations 149
‘XX’ represents the major version number and ‘xx’ the minor version
number of the agent software contained in the file.
Key Considerations The following section provides useful information and advice on updating
agents.
Co-existence With
Other TFTP Servers
3Com Network Administrator cannot perform Agent Update operations
whilst another TFTP server is in use on the same machine. If an Agent
Update operation fails due to a conflict with another TFTP server, you will
be informed of this in the Agent Update Summary report. You must stop
the other TFTP server before the Agent Update operation can take place.
Considerations When
Downgrading
Devices
You should always read the agent software release note before
downgrading a device, since not all agent software can be overwritten
with significantly older software.
Troubleshooting
Device Problems
Following Agent
Update
If you find that your device is no longer responding following an attempt
to update the agent, the problem could be caused by one of the
following conditions:
■ There are network problems preventing you from contacting the
device.
■ The device has not yet returned to an operational state following the
completion of an update.
■ The device IP settings have been changed or cleared.
■ An interruption in the TFTP transfer of the agent file has left the device
in a non-operational state.
3Com recommends that you use your usual network monitoring tools to
check that there are no general problems with your network before trying
to troubleshoot problems with the device.
Wireless LAN Access Point 8000
opXXxxxx.bin (operational code)
fsXXxxxx.bin (file system)
fsXXxxxx.bin (combined operational code
and file system)
Webcache series
s3b_XX_xx.bin
Device Family Agent Filename Format
3Com Network Administrator for HP OpenView.book Page 149 Wednesday, November 12, 2003 2:33 PM