User guide

104 CHAPTER 5: IMPORTING AND REFRESHING DEVICES
■ Failed to verify the write community string — 3Com Network
Administrator attempts to validate the write community string
supplied to the refresh operation. As a last resort, if the refresh
operation fails to verify the supplied write community, it will try to use
the factory defaults for the given device. This may fail if:
■ No write community string was supplied from the CSV file or the
HP OpenView database and the write community has changed to
something other than the factory default.
■ An incorrect write community string was supplied from the CSV
file or the HP OpenView database and the write community has
been changed to something other than the factory default.
In either case the device will still be added to the inventory. However,
tools which subsequently require ‘write access’ to the device will not
operate correctly.
■ Error encountered while reading information from the
device — typically, this will be due to loss of communication when
reading detailed information from the device. This will not prevent the
device from being added to the inventory, although some of its details
may be incorrect. When the refresh operation completes, attempt a
manual refresh on the problem device(s). If the problem persists it may
be that your network is heavily congested.
■ Unsupported agent detected — 3Com Network Administrator only
supports software versions from a minimum revision. Although it will
accept the device, some of its details may be incorrectly displayed and
some of the administrative tools may function incorrectly. The Refresh
report will indicate the minimum version for the given device type.
3Com recommends that you update the device to be at least the
minimum supported version.
■ Port Self Test Failure — this will not affect the operation of 3Com
Network Administrator although it draws attention to a potential
problem with the device itself.
3Com Network Administrator for HP OpenView.book Page 104 Wednesday, November 12, 2003 2:33 PM