User guide

102 CHAPTER 5: IMPORTING AND REFRESHING DEVICES
Key Considerations The following section provides assistance with Importing and Refreshing.
Import Problems Any problems that are encountered during importing are listed in the
Import report. These will either relate to problems met when parsing the
CSV file or problems met when attempting to read information from the
HP OpenView database. Typically, there should be few problems
importing from the HP OpenView database.
Problems Importing from CSV
The following is a list of potential problems (and suggested solutions) that
may be encountered when importing from a CSV file. If the import
operation encounters any of these problems they will be listed in the
Import report.
■ The IP address was missing or invalid for a given record — the IP
address must be present and of the correct format for each device
record in the CSV file. The expected format is standard dotted
decimal. For example,
nnn.nnn.nnn.nnn, where nnn is a decimal value
between 0 and 255.
If the IP address is not in the correct format, the whole line will be
rejected and the device will not be added to the inventory.
■ The name field contains invalid characters — 3Com Network
Administrator only supports device names which contain characters
within the ASCII range 32 to 126.
Any name containing characters outside this range will have those
characters converted to question mark (‘?’) characters. The device
record is not rejected but is passed on to the refresh operation for
further validation.
■ The community string field contains invalid characters — 3Com
Network Administrator only supports community strings which
contain characters within the ASCII range 32 to 126.
If a community string is encountered that contains characters outside
of this ASCII range, the characters will be converted to question marks
(‘?’). The device record is not rejected but is passed on to the refresh
operation for further validation. This applies to both the read
community and write community fields.
3Com Network Administrator for HP OpenView.book Page 102 Wednesday, November 12, 2003 2:33 PM