3Com Network Administrator for HP OpenView.book Page 1 Wednesday, November 12, 2003 2:33 PM 3Com® Network Administrator for HP OpenView | Windows User Guide 3C15400 http://www.3com.com/ Part No.
3Com Network Administrator for HP OpenView.book Page 2 Wednesday, November 12, 2003 2:33 PM 3Com Corporation 350 Campus Drive Marlborough MA USA 01752-3064 Copyright © 2003, 3Com Technologies. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Technologies.
Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 13 Wednesday, November 12, 2003 2:33 PM ABOUT THIS GUIDE This guide is intended for use by those responsible for installing, setting up and managing a network; consequently, it assumes a working knowledge of networks and network management systems. If the Release Notes provided with this 3Com® Network Administrator User Guide contain details that differ from the information in this guide, follow the information in the release notes.
3Com Network Administrator for HP OpenView.book Page 14 Wednesday, November 12, 2003 2:33 PM 14 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions. Caution Information that alerts you to potential loss of data or potential damage to an application, system, or device.
3Com Network Administrator for HP OpenView.book Page 15 Wednesday, November 12, 2003 2:33 PM Feedback about this User Guide Feedback about this User Guide 15 Your suggestions are very important to us. They will help make our documentation more useful to you. Please e-mail comments about this document to 3Com at: pddtechpubs_comments@3com.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 17 Wednesday, November 12, 2003 2:33 PM 1 Introduction What is 3Com Network Administrator GETTING STARTED This chapter contains introductory information about 3Com® Network Administrator for HP OpenView, how to install and activate the application and a brief summary of all its major features. 3Com Network Administrator for HP OpenView is an application that lets you perform administration tasks on a number of your 3Com devices at once.
3Com Network Administrator for HP OpenView.book Page 18 Wednesday, November 12, 2003 2:33 PM 18 CHAPTER 1: GETTING STARTED On the CD The CD contains the following resources: ■ A readme file for 3Com Network Administrator ■ The 3Com Network Administrator installation program ■ This 3Com Network Administrator user guide in PDF format ■ Adobe Acrobat Reader ■ 3Com Switch Manager ■ 3Com Router Manager Use Windows Explorer to browse the CD and access the files.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 20 Wednesday, November 12, 2003 2:33 PM 20 CHAPTER 1: GETTING STARTED Installing the MIBs into HP OpenView is optional. The MIBs give you access to low-level statistics and control of your 3Com devices. However, you may decide not to install the MIB collection to save time during the install, since the MIBs can take up to an hour to install.
3Com Network Administrator for HP OpenView.book Page 21 Wednesday, November 12, 2003 2:33 PM Getting Started Getting Started Creating a New Inventory File 21 This section details the two operations you need to perform before you can start using 3Com Network Administrator with your 3Com devices. 3Com Network Administrator stores detailed information about your 3Com devices in inventory files.
3Com Network Administrator for HP OpenView.book Page 22 Wednesday, November 12, 2003 2:33 PM 22 CHAPTER 1: GETTING STARTED Figure 5 Select Subnets Dialog 3 Select the subnets you want to import 3Com devices from and click OK. An Import Progress dialog is displayed while 3Com Network Administrator contacts the HP OpenView database and retrieves device information for the 3Com devices in the subnets you have specified. Once the import has taken place, the Refresh Progress dialog is displayed.
3Com Network Administrator for HP OpenView.book Page 23 Wednesday, November 12, 2003 2:33 PM Main Features 23 Figure 6 Summary Dialog 4 Click OK to close the Summary dialog and return to the Device Window. You are now ready to start using the administration functions of 3Com Network Administrator. Main Features Device Window This section outlines the main features in 3Com Network Administrator, with references to the relevant chapters where each feature is described in more detail.
3Com Network Administrator for HP OpenView.book Page 24 Wednesday, November 12, 2003 2:33 PM 24 CHAPTER 1: GETTING STARTED Device Administration Whilst 3Com Network Administrator provides administration functions that apply to a range of your 3Com devices, you may want specific control of the details on a single device.
3Com Network Administrator for HP OpenView.book Page 25 Wednesday, November 12, 2003 2:33 PM Main Features Backup, Restore and Setup 25 The Backup facility allows you to store the configuration of your devices. You can back up large numbers of devices and 3Com Network Administrator will store them on your computer. The Restore facility allows you to select which configuration to restore to the device. You must have previously saved this configuration for the device.
3Com Network Administrator for HP OpenView.book Page 26 Wednesday, November 12, 2003 2:33 PM 26 CHAPTER 1: GETTING STARTED HP OpenView Integration 3Com Network Administrator customizes your copy of HP OpenView with map icons and MIBs to enhance the management of your 3Com devices. It also integrates with the HP OpenView Event Browser to send you alarms for backup, restore, setup and agent update operations.
3Com Network Administrator for HP OpenView.book Page 27 Wednesday, November 12, 2003 2:33 PM 2 Introduction PRODUCT ACTIVATION 3Com Network Administrator uses an activation system which allows you to use your copy of the software beyond the grace period. This chapter describes how to activate 3Com Network Administrator. Once you have installed 3Com Network Administrator, you can use it for a grace period of up to 60 days without activating it.
3Com Network Administrator for HP OpenView.book Page 28 Wednesday, November 12, 2003 2:33 PM 28 CHAPTER 2: PRODUCT ACTIVATION Key Concepts 3Com Network Administrator uses the following information in the activation process: ■ The Serial Number — 3Com Network Administrator automatically generates this number when it is first installed. ■ The License Key — identifies the physical copy of the software you have. Each 3Com Network Administrator CD has a unique license key.
3Com Network Administrator for HP OpenView.book Page 29 Wednesday, November 12, 2003 2:33 PM Components 29 Figure 7 About Dialog Before Registration When the grace period has expired, most menu options are disabled. However, you can still activate the product using the Activate Now menu option or by clicking Activate Now in the About dialog. You can close the dialog without activating the product by clicking OK.
3Com Network Administrator for HP OpenView.book Page 30 Wednesday, November 12, 2003 2:33 PM 30 CHAPTER 2: PRODUCT ACTIVATION Figure 8 Activation Wizard - License Key 3Com Network Administrator checks that you have a valid license key before allowing you to continue. 2 Obtaining the activation key — the activation key step allows you to do two things: ■ Connect to the 3Com registration web site by clicking Get Activation Key.
3Com Network Administrator for HP OpenView.book Page 31 Wednesday, November 12, 2003 2:33 PM Examples 31 The wizard already knows the product number and serial number so you do not have to type them in. To obtain the activation key for this copy of 3Com Network Administrator, click Get Activation Key. This launches your default web browser, which displays the 3Com registration web site. 3Com Network Administrator sends the serial number, product number and license key for you.
3Com Network Administrator for HP OpenView.book Page 32 Wednesday, November 12, 2003 2:33 PM 32 CHAPTER 2: PRODUCT ACTIVATION 6 Enter the activation key in the Activation Key text box to activate the product. Useful Information and References The following section provides useful information and references when activating 3Com Network Administrator.
3Com Network Administrator for HP OpenView.book Page 33 Wednesday, November 12, 2003 2:33 PM Key Considerations 33 How do I move my copy of 3Com Network Administrator to another workstation? If you need to move 3Com Network Administrator to another computer, you must contact 3Com Customer Support to revoke the existing activation key.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 35 Wednesday, November 12, 2003 2:33 PM 3 Overview DEVICE WINDOW This chapter describes the 3Com Network Administrator device window. The device window provides a view of the 3Com devices on your network, and arranges them into groups. These groups are displayed in a tree on the left side of the window. Devices in the selected group are displayed in a list on the right side of the window.
3Com Network Administrator for HP OpenView.book Page 36 Wednesday, November 12, 2003 2:33 PM 36 CHAPTER 3: DEVICE WINDOW Key Concepts Inventory Files This section describes the 3Com Network Administrator key concepts relating to the device window. 3Com Network Administrator stores device information in inventory files. Inventory files have the file extension ‘.inv'. They are exclusive to 3Com Network Administrator and are not related to HP OpenView. Only one inventory file may be open at any one time.
3Com Network Administrator for HP OpenView.book Page 37 Wednesday, November 12, 2003 2:33 PM Key Concepts 37 The purpose of these groups is explained as follows: All 3Com Devices Group This group displays all 3Com devices present within the currently open inventory file. You should use this when you want to perform operations on all the devices in the current inventory file. Standard Groups This group contains sub-groups based on the type of devices present in your inventory file.
3Com Network Administrator for HP OpenView.book Page 38 Wednesday, November 12, 2003 2:33 PM 38 CHAPTER 3: DEVICE WINDOW ■ Subnets Group — this group contains sub-groups based on the IP address and subnet mask of the devices present in your inventory file. Each Subnets group is named using the network address of the subnet, followed by the subnet mask. For example, if the devices in your inventory file are on the following networks: 192.168.1.0 (255.255.255.0) and 192.168.2.0 (255.255.255.
3Com Network Administrator for HP OpenView.book Page 39 Wednesday, November 12, 2003 2:33 PM Key Concepts 39 A VLAN sub-group is considered unique if it has a unique VLAN ID and a unique name. The name is case sensitive, so a VLAN named 'marketing', with a lowercase 'm', is considered different to a VLAN named 'Marketing', with an uppercase 'M'. VLANs with the same ID and name on either side of a router are considered to be the same VLAN for the purposes of the VLANs group.
3Com Network Administrator for HP OpenView.book Page 40 Wednesday, November 12, 2003 2:33 PM 40 CHAPTER 3: DEVICE WINDOW Components The Device Group Tree The following section describes the features of the Device Window and describes the operations you can perform from this window. The device group tree is located on the left side of the 3Com Network Administrator device window.
3Com Network Administrator for HP OpenView.book Page 41 Wednesday, November 12, 2003 2:33 PM Components The Device List 41 The device list shows the devices contained within a device group. Selecting a device group in the device group tree displays the devices within the group in the device list. Multiple selection is allowed in the device list and is achieved through either of the following: Device List Columns ■ Holding down a mouse button and dragging over a selection of devices in the list.
3Com Network Administrator for HP OpenView.book Page 42 Wednesday, November 12, 2003 2:33 PM 42 CHAPTER 3: DEVICE WINDOW You can sort the entire list using the information in a given column by clicking on its column header. Initially the list is sorted by the left-most column. You can add or remove columns from the device list using the Show Columns dialog. Please refer to “View > Show Columns” on page 52 for more information.
3Com Network Administrator for HP OpenView.book Page 43 Wednesday, November 12, 2003 2:33 PM Components Toolbar 43 The toolbar provides access to the most commonly used administration tools. Some items in the toolbar are not applicable to multiple or group selection. When this is the case, the toolbar button is grayed out. Hovering the mouse cursor over a button in the toolbar causes a 'tooltip' for that button to be displayed. The tooltip describes the operation associated with the button.
3Com Network Administrator for HP OpenView.book Page 44 Wednesday, November 12, 2003 2:33 PM 44 CHAPTER 3: DEVICE WINDOW Menus Table 4 lists each menu item for a given main menu and the associated operation invoked by selecting it. Table 4 File Menu Menu Item Hot Key Operation New Ctrl+N Creates a new empty inventory file. Prompts for a save if the current inventory has changed. See “File > Open” on page 48 for more information. Open Ctrl+O Opens an existing inventory file.
3Com Network Administrator for HP OpenView.book Page 45 Wednesday, November 12, 2003 2:33 PM Components 45 Table 5 Edit Menu Menu Item Hot Key Add Device… Operation Launches the Add Device dialog. This dialog allows you to add a new device to the inventory file. See “Edit > Add Device” on page 49 for more information. Delete Ctrl+Delete Deletes the selected device. See “Edit > Delete” on page 50 for more information. Find… Ctrl+F Launches the Find dialog.
3Com Network Administrator for HP OpenView.book Page 46 Wednesday, November 12, 2003 2:33 PM 46 CHAPTER 3: DEVICE WINDOW Table 7 Device Menu Menu Item Hot Key Operation Web Management… Launches the web interface for the selected device. Telnet Management… Launches the Telnet management interface for the selected device. Backup… Launches the Backup wizard for the selected devices. See “Device Backup Wizard” on page 109 for more information.
3Com Network Administrator for HP OpenView.book Page 47 Wednesday, November 12, 2003 2:33 PM Components 47 Table 8 Tools Menu Menu Item Hot Key Operation Reports… Launches the Reports dialog. See “Reports Dialog” on page 197 for more information. Prioritize Network Traffic… Launches the Prioritize Network Traffic wizard. See “Prioritize Network Traffic Wizard” on page 161 for more information. Device Warranty… Ctrl+W Launches the Device Warranty wizard.
3Com Network Administrator for HP OpenView.book Page 48 Wednesday, November 12, 2003 2:33 PM 48 CHAPTER 3: DEVICE WINDOW File > Open The File > Open option is used to open an inventory (.inv) file for use within 3Com Network Administrator. The default directory for opening inventory files is: <3Com Network Administrator install dir>\inventory_files The default directory may be changed using the Options dialog, for more information see “Tools > Options” on page 55.
3Com Network Administrator for HP OpenView.book Page 49 Wednesday, November 12, 2003 2:33 PM Components 49 Click Cancel if you wish to abort the Save operation. This returns you to the Device Window. Most Recently Used Files In the File menu, between the Import and Exit menu items, is a list of the last four inventory files that you have been using. This list is called the Most Recently Used (MRU) file list, and is updated every time you open or save an inventory file.
3Com Network Administrator for HP OpenView.book Page 50 Wednesday, November 12, 2003 2:33 PM 50 CHAPTER 3: DEVICE WINDOW Compulsory fields are the IP Address and the Read Community String. If you do not enter information into these fields, a warning message is displayed when OK is clicked. You are returned to the Add Device dialog to enter the required information. If a device is added successfully to the current inventory, a message dialog informs you that the operation was successful.
3Com Network Administrator for HP OpenView.book Page 51 Wednesday, November 12, 2003 2:33 PM Components Edit > Find 51 The Find dialog is used to search for devices within your inventory according to the criteria listed in Table 10. To change the search criteria simply select the appropriate item in the 'Search By' list. Table 10 Search criteria for finding devices within an inventory Search Criteria Description Name Enter the name of the device to search for in the supplied 'Name' text field.
3Com Network Administrator for HP OpenView.book Page 52 Wednesday, November 12, 2003 2:33 PM 52 CHAPTER 3: DEVICE WINDOW For more information on these menu items refer to “Menus” on page 44. Edit > Select All View > Show Toolbar View > Show Columns This option selects all of the devices in the currently selected group. For a device list containing no devices, the Select All option is grayed out. This menu item toggles between a visible or hidden toolbar.
3Com Network Administrator for HP OpenView.book Page 53 Wednesday, November 12, 2003 2:33 PM Components View > Update Window Tools > Scheduled Tasks 53 This menu item is enabled when there is some pending information to be added to the inventory. This occurs after a scheduled refresh has completed. Selecting this option adds the newly refreshed information to the inventory file.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 55 Wednesday, November 12, 2003 2:33 PM Components Tools > Options 55 This menu item launches the Options dialog, which is used to configure the default behavior of 3Com Network Administrator. The Options dialog consists of four tabs: ■ General — default file locations and how the application should behave. ■ Device Management — options for managing devices in your inventory.
3Com Network Administrator for HP OpenView.book Page 56 Wednesday, November 12, 2003 2:33 PM 56 CHAPTER 3: DEVICE WINDOW ■ MAC Addresses — for any MAC address displayed, you can append the manufacturers name to the start. For example, 00-c0-00-xx-xx-xx becomes 3Com-xx-xx-xx. This option is disabled by default. ■ Show the Live Update Setup Wizard next time — this option is enabled by default (see “Live Update Setup Wizard” on page 223 for more information).
3Com Network Administrator for HP OpenView.book Page 57 Wednesday, November 12, 2003 2:33 PM Components 57 Internet This tab (as shown in Figure 21) allows you to select one of the following options: ■ Use Web browser settings — this is the default option. If your web browser uses a proxy server to access the internet, 3Com Network Administrator will use the same system.
3Com Network Administrator for HP OpenView.book Page 58 Wednesday, November 12, 2003 2:33 PM 58 CHAPTER 3: DEVICE WINDOW Refresh This tab (as shown in Figure 22) allows you to schedule refresh operations to repeat at specified times. Select from repeating every x hours or at a specific time every day, weekday, or week. For further information on the Refresh tab see “Delaying Refreshing Existing Devices” on page 100.
3Com Network Administrator for HP OpenView.book Page 59 Wednesday, November 12, 2003 2:33 PM Examples 59 Examples The following section contains useful examples on using the Device Window. Finding the IP address of a Device You have discovered that a particular MAC address is causing problems on your network. You want to know the name and IP address of the device causing the problem, given its MAC address: 1 Launch the Find dialog, using Edit > Find or CTRL+F.
3Com Network Administrator for HP OpenView.book Page 60 Wednesday, November 12, 2003 2:33 PM 60 CHAPTER 3: DEVICE WINDOW To add this device to the current inventory file, use the Add Device dialog as follows: 1 Launch the Add Device dialog using the Edit > Add Device menu option. 2 Enter the name of the device into the Name field as b1r2-192.168.1.1. 3 Enter the IP address of the device into IP Address field as 192.168.1.1 4 Enter the read community string into the Read text field as netman2003r.
3Com Network Administrator for HP OpenView.book Page 61 Wednesday, November 12, 2003 2:33 PM 4 Overview DEVICE ADMINISTRATION This chapter describes the following device administration functions: ■ Web Management — launches your default web browser against a device selected in the device list. ■ Telnet Management — launches your computer’s Telnet application against a device selected in the device list. ■ Administration Menu — contains integrated add-on 3Com device management applications.
3Com Network Administrator for HP OpenView.book Page 62 Wednesday, November 12, 2003 2:33 PM 62 CHAPTER 4: DEVICE ADMINISTRATION Key Concepts The following section describes the key concepts for administering devices using 3Com Network Administrator. Web Management Many 3Com devices provide a web interface that enables you to manage a single device or stack of devices at one time. Your default web browser is used to display the web interface.
3Com Network Administrator for HP OpenView.book Page 63 Wednesday, November 12, 2003 2:33 PM Key Concepts 63 3Com Device View Using Device View, along with the Device Configuration Tool, you can view and modify the configuration of a single device or multiple devices at the same time. For further information see Appendix B on page 251. For information on devices supported by Device View, see Appendix A on page 241. 3Com Switch Manager Switch Manager is the element manager of the Switch 7700.
3Com Network Administrator for HP OpenView.book Page 64 Wednesday, November 12, 2003 2:33 PM 64 CHAPTER 4: DEVICE ADMINISTRATION Figure 23 IP Ping Console Dialog The dialog pre-fills the command line text box with the command ‘ping’ followed by the IP address of the device you have selected. The command line is provided so that you can specify additional command line options to the ping command. When you click Start, the ping command is run and its output is displayed in the Output window.
3Com Network Administrator for HP OpenView.book Page 65 Wednesday, November 12, 2003 2:33 PM Key Concepts 65 Figure 24 Trace Route Console Dialog The dialog pre-fills the command line text box with the command ‘tracert’ and the IP address of the device you have selected. The command line is provided so that you can specify additional command line options to the trace route command. When you click Start, the trace route command is run and it’s output is displayed in the Output window.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 67 Wednesday, November 12, 2003 2:33 PM Key Concepts 67 Figure 26 Properties - Security Tab The following two radio buttons are provided: ■ Defaults — select this option to use the community strings 3Com Network Administrator is using by default on all other devices. If this community string does not work, 3Com Network Administrator will resort to using the factory defaults for devices of that device type.
3Com Network Administrator for HP OpenView.book Page 68 Wednesday, November 12, 2003 2:33 PM 68 CHAPTER 4: DEVICE ADMINISTRATION Unit Information The Unit Information tab lists the various units in a stack. The individual device types, with hardware and software revision are shown in the table in Figure 27: Figure 27 Properties - Unit Information Tab You can resize the columns in the unit information table by dragging the edges of the table headings.
3Com Network Administrator for HP OpenView.book Page 69 Wednesday, November 12, 2003 2:33 PM Key Concepts 69 VLANs The VLANs tab contains detailed VLAN information for the selected device as shown in Figure 28: Figure 28 Properties - VLANs Tab Clicking on the drop-down list will list all VLANs associated with the device. Each time you select a VLAN, the table under the drop-down list changes to show the ports that are members of that VLAN.
3Com Network Administrator for HP OpenView.book Page 70 Wednesday, November 12, 2003 2:33 PM 70 CHAPTER 4: DEVICE ADMINISTRATION If a VLAN is being used for routing, click VLAN Routing to launch a separate dialog listing the subnets and routers that use that VLAN for routing as shown in Figure 29: Figure 29 Properties - VLANs Tab - VLAN Routing If a VLAN is being used to constrain certain protocols the Protocol Details button is available.
3Com Network Administrator for HP OpenView.book Page 71 Wednesday, November 12, 2003 2:33 PM Components Registering Devices for Warranty 71 You can register the 3Com devices on your network for any applicable warranty. 3Com Network Administrator checks for devices on your network that have not yet been registered and sends this information to 3Com. See “What Data is Sent to the 3Com server” on page 78 for more details.
3Com Network Administrator for HP OpenView.book Page 72 Wednesday, November 12, 2003 2:33 PM 72 CHAPTER 4: DEVICE ADMINISTRATION Figure 32 Options - General Device Warranty Wizard The Device Warranty wizard allows you to enter registration information and to select the devices you want to register for any applicable warranty. To launch the wizard: ■ Click Yes from the Device Warranty dialog, as shown in Figure 31.
3Com Network Administrator for HP OpenView.book Page 73 Wednesday, November 12, 2003 2:33 PM Components 73 Figure 33 Introduction Step Click on the hyperlink to view the 3Com Privacy Statement in your default web browser. By clicking Next, you consent to the collection, processing and use of the data submitted in the Device Warranty Wizard, in accordance with the 3Com Privacy Statement. Contact Details Step The Contact Details step allows you to enter your contact information as shown in Figure 34.
3Com Network Administrator for HP OpenView.book Page 74 Wednesday, November 12, 2003 2:33 PM 74 CHAPTER 4: DEVICE ADMINISTRATION Figure 34 Contact Details Step All fields are compulsory (marked with a ‘*’), except the second line of the Address and the Phone Extension number 3Com Network Administrator retains these details for the next time you run the Device Warranty Wizard. This way, you only have to enter your contact details once.
3Com Network Administrator for HP OpenView.book Page 75 Wednesday, November 12, 2003 2:33 PM Components 75 Figure 35 Partner/Reseller Details Step The Partner/Reseller Details step displays the following fields: ■ I have no preferred 3Com Partner/Reseller — select this option if you do not order 3Com equipment from an approved 3Com Partner/Reseller. ■ My preferred 3Com Partner/Reseller is — select this option if you order 3Com equipment from an approved 3Com Partner/Reseller.
3Com Network Administrator for HP OpenView.book Page 76 Wednesday, November 12, 2003 2:33 PM 76 CHAPTER 4: DEVICE ADMINISTRATION Device Selection Step The Device Selection step lists the 3Com devices on your network that have not yet been registered as shown in Figure 36. Figure 36 Device Selection Step Each row in the list corresponds to a 3Com product. If the device in the inventory file is a stack, the list will contain one row per unit.
3Com Network Administrator for HP OpenView.book Page 77 Wednesday, November 12, 2003 2:33 PM Components 77 If you de-select some devices and complete the wizard, the next time you run the Device Warranty wizard, these devices will be listed and de-selected by default. Summary Step At the Summary step you can review the contact details you specified in the previous steps of the wizard as shown in Figure 37.
3Com Network Administrator for HP OpenView.book Page 78 Wednesday, November 12, 2003 2:33 PM 78 CHAPTER 4: DEVICE ADMINISTRATION Connection to the 3Com Server While 3Com Network Administrator is connecting to the 3Com server, a message, as shown in Figure 38, is displayed: Figure 38 Connecting to the 3Com Server Click Cancel if you wish to interrupt the connection and abort the registration of your 3Com devices.
3Com Network Administrator for HP OpenView.book Page 79 Wednesday, November 12, 2003 2:33 PM Components 79 For security reasons, 3Com Network Administrator does not send the IP address of your devices. This information is then processed so that the devices are registered for their applicable warranty. Reports The following reports are produced when administering devices.
3Com Network Administrator for HP OpenView.book Page 80 Wednesday, November 12, 2003 2:33 PM 80 CHAPTER 4: DEVICE ADMINISTRATION 6 Click OK to close the Custom Report Types dialog. 7 In the Report Types table, click the name of the report you created and click on Generate Report to launch the report as shown in Figure 40. Figure 40 Device Warranty When you view the report you have generated the Registered column shows: ■ Yes — if 3Com Network Administrator registered the product.
3Com Network Administrator for HP OpenView.book Page 81 Wednesday, November 12, 2003 2:33 PM Examples Examples Renaming a Switch 4007 using Telnet 81 The following section provides some examples of how to administer the devices on your network. You have a Switch 4007 on your network and you wish to rename it using the Telnet Management Interface. To do this: 1 Find the Switch 4007 device in the 3Com Network Administrator device list. This can be done using Edit > Find if needed.
3Com Network Administrator for HP OpenView.book Page 82 Wednesday, November 12, 2003 2:33 PM 82 CHAPTER 4: DEVICE ADMINISTRATION Viewing Connected Ports using Device View You have a Switch 3300 on your network and you wish to view connected ports on it using Device View: 1 Find the appropriate Switch 3300 device in the 3Com Network Administrator device list. This can be done using the Find dialog if needed. 2 Select the device and right-click on it to launch the menu.
3Com Network Administrator for HP OpenView.book Page 83 Wednesday, November 12, 2003 2:33 PM Examples 83 4 Click OK to launch the Device Warranty wizard. 5 In the Introduction step, make sure you have read the 3Com Privacy Statement and click Next. 6 In the Contact Details step ensure: ■ If this is the first time you have used the wizard, that you enter your contact details and click Next.
3Com Network Administrator for HP OpenView.book Page 84 Wednesday, November 12, 2003 2:33 PM 84 CHAPTER 4: DEVICE ADMINISTRATION Key Considerations Troubleshooting The following section provides assistance when administering devices. Some advice on errors are outlined as follows: The Device Warranty dialog is not displayed after a refresh One possible explanations for this is that the Device Warranty dialog is disabled. To check this: 1 Launch the Options dialog by selecting the Tools > Options menu.
3Com Network Administrator for HP OpenView.book Page 85 Wednesday, November 12, 2003 2:33 PM Key Considerations Frequently Asked Questions 85 Below are some frequently asked questions about the device warranty confirmation email. Why are some registered devices missing from the email? If the device selection includes devices that have already been registered (for instance, if you registered them on the 3Com website), these devices will not be listed in the confirmation email.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 87 Wednesday, November 12, 2003 2:33 PM 5 Overview IMPORTING AND REFRESHING DEVICES This chapter describes how to populate the inventory with a list of devices so that they appear in the device list. You must do this before you can perform administrative operations on your devices, such as agent update and device backup.
3Com Network Administrator for HP OpenView.book Page 88 Wednesday, November 12, 2003 2:33 PM 88 CHAPTER 5: IMPORTING AND REFRESHING DEVICES Key Concepts Importing This section outlines the key concepts of importing and refreshing. 3Com Network Administrator provides two methods for importing devices from an external source into its inventory. It enables you to import a list of devices from a text file or, alternatively, from HP OpenView.
3Com Network Administrator for HP OpenView.book Page 89 Wednesday, November 12, 2003 2:33 PM Key Concepts 89 Importing from CSV Files CSV files are simple text files used to specify a set of data. The data is made up of a number of records, with each record corresponding to a line in the file. Each record is made up of a number of fields, where each field is separated by a comma.
3Com Network Administrator for HP OpenView.book Page 90 Wednesday, November 12, 2003 2:33 PM 90 CHAPTER 5: IMPORTING AND REFRESHING DEVICES CSV File Format 3Com Network Administrator expects the content of the CSV file to obey certain rules as follows: ■ Each record (device) should be on a separate line. ■ White space at the start and end of a field is ignored. ■ If an optional field is omitted within the middle of a line, the commas surrounding it must be present.
3Com Network Administrator for HP OpenView.book Page 91 Wednesday, November 12, 2003 2:33 PM Key Concepts 91 hardware configuration. This is the information that the refresh operation retrieves for each device in the inventory file. Information Retrieved by Refresh The refresh operation retrieves detailed information about a device, some of which is required by other tools within 3Com Network Administrator. This includes: ■ Pinging the device to verify that the device still exists on the network.
3Com Network Administrator for HP OpenView.book Page 92 Wednesday, November 12, 2003 2:33 PM 92 CHAPTER 5: IMPORTING AND REFRESHING DEVICES Components Import Dialog The following section describes how to import and refresh device information using 3Com Network Administrator.
3Com Network Administrator for HP OpenView.book Page 93 Wednesday, November 12, 2003 2:33 PM Components 93 The report cannot be viewed at this point. It can only be viewed when the Summary dialog is displayed after the refresh operation has completed.
3Com Network Administrator for HP OpenView.book Page 94 Wednesday, November 12, 2003 2:33 PM 94 CHAPTER 5: IMPORTING AND REFRESHING DEVICES ■ Minimized — the dialog itself is not visible but the progress bar is shown on the right hand part of the status bar. There are buttons to the right to cancel the refresh operation or restore the dialog to its visible state. You can minimize the Refresh Progress dialog by clicking Minimize in the bottom left hand corner of the dialog.
3Com Network Administrator for HP OpenView.book Page 95 Wednesday, November 12, 2003 2:33 PM Components Refresh Summary Dialog 95 The Refresh Summary dialog displays either after the Refresh Progress dialog completes or if you select Update after an automated refresh completes as shown in Figure 46.
3Com Network Administrator for HP OpenView.book Page 96 Wednesday, November 12, 2003 2:33 PM 96 CHAPTER 5: IMPORTING AND REFRESHING DEVICES Import and Refresh Reports The following reports are produced through the Importing and Refreshing feature: Import Report The Import Report lists all devices that were successfully imported and passed onto the refresh operation. It also includes any problems encountered, such as invalid CSV record entries or problems connecting to the HP OpenView database.
3Com Network Administrator for HP OpenView.book Page 97 Wednesday, November 12, 2003 2:33 PM Examples Examples Importing Newly Discovered Devices from HP OpenView 97 The following section provides examples of how you might use the import and refresh operations. One of your sites has expanded and requires some new users to be connected to the network. As a result, you have added some new 3Com switches to the appropriate subnet in order to handle the extra connections.
3Com Network Administrator for HP OpenView.book Page 98 Wednesday, November 12, 2003 2:33 PM 98 CHAPTER 5: IMPORTING AND REFRESHING DEVICES Importing Devices from a Spreadsheet You maintain the list of devices on your network in a Microsoft Excel spreadsheet. You wish to configure the devices using the tools provided by 3Com Network Administrator.
3Com Network Administrator for HP OpenView.book Page 99 Wednesday, November 12, 2003 2:33 PM Examples 99 You are now ready to import the devices into 3Com Network Administrator: 12 Launch 3Com Network Administrator if it is not already running. 13 Select File > Import. 14 Select the Import From CSV File radio button and enter C:\MyDevices.csv into the edit field. 15 Select OK. The Import Progress step is displayed indicating that 3Com Network Administrator is importing the devices from your CSV file.
3Com Network Administrator for HP OpenView.book Page 100 Wednesday, November 12, 2003 2:33 PM 100 CHAPTER 5: IMPORTING AND REFRESHING DEVICES 1 Select the All 3Com devices folder in the tree. 2 In the device list, select the devices that you have changed. 3 From the right-click menu, select Refresh Information to display the Refresh Progress step. The devices you have selected will appear in the list box each time one is successfully refreshed.
3Com Network Administrator for HP OpenView.book Page 101 Wednesday, November 12, 2003 2:33 PM Examples 101 Figure 47 Refreshing 3 Ensure that 3Com Network Administrator is left running on your PC before you leave the office. 4 When you return the next day the Update button is enabled. Select Update and the Summary step displays. You can review the changes on the devices by examining the Changes report which is available from the Summary dialog.
3Com Network Administrator for HP OpenView.book Page 102 Wednesday, November 12, 2003 2:33 PM 102 CHAPTER 5: IMPORTING AND REFRESHING DEVICES Key Considerations Import Problems The following section provides assistance with Importing and Refreshing. Any problems that are encountered during importing are listed in the Import report. These will either relate to problems met when parsing the CSV file or problems met when attempting to read information from the HP OpenView database.
3Com Network Administrator for HP OpenView.book Page 103 Wednesday, November 12, 2003 2:33 PM Key Considerations 103 Problems Importing from HP OpenView If you encounter problems importing from HP OpenView, ensure that you have HP OpenView services running so that 3Com Network Administrator can connect to the HP OpenView database. If the import operation encounters this problem it will be reported in the Import report.
3Com Network Administrator for HP OpenView.book Page 104 Wednesday, November 12, 2003 2:33 PM 104 CHAPTER 5: IMPORTING AND REFRESHING DEVICES ■ Failed to verify the write community string — 3Com Network Administrator attempts to validate the write community string supplied to the refresh operation. As a last resort, if the refresh operation fails to verify the supplied write community, it will try to use the factory defaults for the given device.
3Com Network Administrator for HP OpenView.book Page 105 Wednesday, November 12, 2003 2:33 PM Key Considerations Updating the Inventory 105 When the refresh operation completes the Summary dialog is displayed. The Summary dialog is not displayed if the operation was run as a scheduled refresh and it completed with the Progress dialog in its minimized form. Instead the Update button becomes enabled and when it is clicked will display the Summary dialog.
3Com Network Administrator for HP OpenView.book Page 106 Wednesday, November 12, 2003 2:33 PM 106 CHAPTER 5: IMPORTING AND REFRESHING DEVICES If you only include the first address in the CSV file then only the 192.168.1.0 subnet will be created in the inventory. However, if you include the second address or the address of another device on the 192.168.2.0 subnet, then both subnets will be created in the inventory and the router will appear in both subnet groups.
3Com Network Administrator for HP OpenView.book Page 107 Wednesday, November 12, 2003 2:33 PM 6 Overview BACKUP, RESTORE AND SETUP This chapter describes how 3Com Network Administrator can be used to manage the software configuration of the 3Com devices on your network. You can use Backup, Restore and Setup to: ■ Save the software configuration of your 3Com devices.
3Com Network Administrator for HP OpenView.book Page 108 Wednesday, November 12, 2003 2:33 PM 108 CHAPTER 6: BACKUP, RESTORE AND SETUP Key Concepts The Backup feature is designed to help you store the software configuration of your 3Com devices. The Backup feature associates each saved backup with the source device from which the backup was taken, by generating a unique physical identification for the source device.
3Com Network Administrator for HP OpenView.book Page 109 Wednesday, November 12, 2003 2:33 PM Backup Components Backup Components Device Backup Wizard 109 This section describes how to use the Backup feature of 3Com Network Administrator. You can create and manage backup files for any of the supported 3Com devices on your network. Select Device > Backup to open the Device Backup Wizard.
3Com Network Administrator for HP OpenView.book Page 110 Wednesday, November 12, 2003 2:33 PM 110 CHAPTER 6: BACKUP, RESTORE AND SETUP The options are: ■ Backup all 3Com devices — backs up all of the supported 3Com devices in the current inventory file. 3Com recommends that you use this backup type on the first occasion that you use the Device Backup Wizard. By choosing this backup type you will ensure that you have a saved configuration for all your supported devices.
3Com Network Administrator for HP OpenView.book Page 111 Wednesday, November 12, 2003 2:33 PM Backup Components 111 You must provide a label, using a maximum of 20 characters, to be associated with all backups created by the current backup operation. You can, if you wish, provide a longer description of the backups in the comments field in this step. The label and comments you provide will be used during future Restore and Setup operations to help you identify the backups.
3Com Network Administrator for HP OpenView.book Page 112 Wednesday, November 12, 2003 2:33 PM 112 CHAPTER 6: BACKUP, RESTORE AND SETUP You can review or cancel a scheduled Device Backup operation from the Scheduled Tasks dialog which can be launched from Tools > Scheduled Tasks. Summary Step and Progress Unless you have chosen to schedule the Device Backup operation for a future date, the operation begins once you have selected Finish on the Summary step.
3Com Network Administrator for HP OpenView.book Page 113 Wednesday, November 12, 2003 2:33 PM Backup Components 113 The Backup Summary report details the following: ■ The label and description applied to all of the successful backups created by the Device Backup operation. ■ The devices for which a backup was successfully created. A hyperlink to the saved backup file for each device is created. See “Backup Files” on page 114 for more details. ■ The devices that could not be backed up.
3Com Network Administrator for HP OpenView.book Page 114 Wednesday, November 12, 2003 2:33 PM 114 CHAPTER 6: BACKUP, RESTORE AND SETUP Backup Files The Device Backup operation creates a new backup file each time it successfully saves the configuration of a device. You can view the contents of a backup file by: ■ Clicking Label in the Backup Audit report to view the most recent backup file for any device in the current inventory file.
3Com Network Administrator for HP OpenView.book Page 115 Wednesday, November 12, 2003 2:33 PM Restore Components 115 No Backups Found Step When you launch the Device Restore Wizard against a target device that has no backup files associated with it, the wizard shows the No Backups Found step as shown in Figure 51. The wizard will ask you whether the target device is a replacement for another device.
3Com Network Administrator for HP OpenView.book Page 116 Wednesday, November 12, 2003 2:33 PM 116 CHAPTER 6: BACKUP, RESTORE AND SETUP You must select the device that has been replaced by your target device from the table, as shown in Figure 52. Figure 52 Device Restore Wizard - Specify Device Being Replaced The table shows the name of all devices that have one or more existing backups and have the same physical configuration as your target device.
3Com Network Administrator for HP OpenView.book Page 117 Wednesday, November 12, 2003 2:33 PM Restore Components 117 Figure 53 Device Restore Wizard - Specify Backup To Use The table provides the following information about each backup to help you identify the one to apply to the target device: ■ Date — the date on which the backup was created. ■ Label — the label you gave this backup in the Device Backup Wizard. ■ Comments — the comments that you gave this backup in the Device Backup Wizard.
3Com Network Administrator for HP OpenView.book Page 118 Wednesday, November 12, 2003 2:33 PM 118 CHAPTER 6: BACKUP, RESTORE AND SETUP The Device Restore Progress dialog can be ‘minimized’ to the status bar of the application by clicking Minimize in the bottom left hand corner of the Progress dialog. You can cancel the Device Restore operation at any time. If you do cancel the operation then the configuration of the target device may be left in an inconsistent state.
3Com Network Administrator for HP OpenView.book Page 119 Wednesday, November 12, 2003 2:33 PM Setup Components Setup Components Device Setup Wizard 119 The following section describes how to use the Device Setup feature of 3Com Network Administrator. You can apply a software configuration to one or more target devices.
3Com Network Administrator for HP OpenView.book Page 120 Wednesday, November 12, 2003 2:33 PM 120 CHAPTER 6: BACKUP, RESTORE AND SETUP Figure 55 Device Setup Wizard - Specify Source Device From this step you can select any one of the supported devices in the current inventory file. The device you select here will be used as the source of the software configuration applied to your target devices.
3Com Network Administrator for HP OpenView.book Page 121 Wednesday, November 12, 2003 2:33 PM Setup Components 121 From this step you can select any one of the backups you have created using the Device Backup operation. The backup you select here will be applied to your target devices.
3Com Network Administrator for HP OpenView.book Page 122 Wednesday, November 12, 2003 2:33 PM 122 CHAPTER 6: BACKUP, RESTORE AND SETUP Figure 58 Device Setup Wizard - Summary Before any configuration takes place, the Device Setup operation displays a warning dialog. The dialog advises you to ensure that the target devices are isolated from your network before proceeding. You must acknowledge this warning before continuing. See “Key Considerations” on page 133 for further information.
3Com Network Administrator for HP OpenView.book Page 123 Wednesday, November 12, 2003 2:33 PM Setup Components Device Setup Event 123 An alarm will be generated in HP OpenView for each device that 3Com Network Administrator attempts to configure as part of the Device Setup operation. The alarm source is the IP address of the device and both the alarm severity and the alarm message indicate whether the attempt to apply the source software configuration to the device was successful.
3Com Network Administrator for HP OpenView.book Page 124 Wednesday, November 12, 2003 2:33 PM 124 CHAPTER 6: BACKUP, RESTORE AND SETUP Examples Scheduling a Device Backup Operation This section provides some examples of how to use Backup, Restore and Setup. As part of your disaster recovery plan, you have decided that you need a backup of the software configuration of all devices on your network.
3Com Network Administrator for HP OpenView.book Page 125 Wednesday, November 12, 2003 2:33 PM Examples 125 5 Select Next to display the Scheduling step, then select the Later radio button to schedule the Device Setup operation to begin after you leave in the evening. Enter the time using the 12 hour clock (bearing in mind the setting for a.m./p.m.
3Com Network Administrator for HP OpenView.book Page 126 Wednesday, November 12, 2003 2:33 PM 126 CHAPTER 6: BACKUP, RESTORE AND SETUP To do this: 1 If possible, keep the replacement device isolated from your network in a ‘staging area’. Configure the replacement device with an IP address on the same subnet as your management PC. For further information on configuring a device with an IP address, refer to the user documentation that is supplied with your device.
3Com Network Administrator for HP OpenView.book Page 127 Wednesday, November 12, 2003 2:33 PM Examples 127 6 Choose the name of the device that has suffered the hardware failure from the list of devices shown.
3Com Network Administrator for HP OpenView.book Page 128 Wednesday, November 12, 2003 2:33 PM 128 CHAPTER 6: BACKUP, RESTORE AND SETUP Deploying a Group of Devices You have decided to upgrade a large number of legacy switches at the edge of your network to Fast Ethernet devices. All of the new devices require the same port security and VLAN configuration and you would like to automate the process of configuring them.
3Com Network Administrator for HP OpenView.book Page 129 Wednesday, November 12, 2003 2:33 PM Examples 129 Figure 63 Specify Source Device Example 7 Select Next to display the Specify Devices to Setup step and select all of the devices listed so that the configuration of the source device is applied to all the remaining new switches. 8 Select Next to display the Summary step and select Finish to start the Device Setup operation. You must wait until the operation has completed successfully.
3Com Network Administrator for HP OpenView.book Page 130 Wednesday, November 12, 2003 2:33 PM 130 CHAPTER 6: BACKUP, RESTORE AND SETUP Useful Information and References The following section provides useful details related to Backup, Restore and Setup. The devices and agents supported by Backup, Restore and Setup are shown in Appendix A on page 241. Supported 3Com Devices The Device Backup, Restore and Setup Wizards determine which of the devices in your inventory file are supported.
3Com Network Administrator for HP OpenView.book Page 131 Wednesday, November 12, 2003 2:33 PM Useful Information and References 131 The Layer 3 module that is available for use with the Switch 1100 and Switch 3300 family of devices will not be configured by the Device Restore or Setup operations. The presence of these modules is recorded as part of the physical configuration stored in the backup file for a device, but the software configuration of the module is not saved.
3Com Network Administrator for HP OpenView.book Page 132 Wednesday, November 12, 2003 2:33 PM 132 CHAPTER 6: BACKUP, RESTORE AND SETUP Understanding Backup Files Backup files are saved in a readable format called eXtensible Markup Language (XML). Every backup file is divided into two main sections, the head and the body. The head section describes the physical configuration of the device, at the time it was backed up. However, the content of the body section depends on the type of the source device.
3Com Network Administrator for HP OpenView.book Page 133 Wednesday, November 12, 2003 2:33 PM Key Considerations 133 To locate a backup file you will need to know: ■ The IP address of the source device at the time the backup was made. ■ The date and time of the Device Backup operation that created the backup file All backup files have the file extension .
3Com Network Administrator for HP OpenView.book Page 134 Wednesday, November 12, 2003 2:33 PM 134 CHAPTER 6: BACKUP, RESTORE AND SETUP ■ There are no existing backups associated with the physical identification of the current device but there are existing backups associated with two or more other physical identifications that partially match the physical identification of the current device. This can happen if you combine units from two or more existing devices to form a new device.
3Com Network Administrator for HP OpenView.book Page 135 Wednesday, November 12, 2003 2:33 PM 7 Overview AGENT UPDATE This chapter describes how 3Com Network Administrator can be used to manage the agent software on 3Com devices across your network and to ensure that the 3Com devices on your network are running the latest agent software available to you. You can use the Agent Update feature to: ■ Upgrade all supported 3Com devices on your network to the latest agent software you have available.
3Com Network Administrator for HP OpenView.book Page 136 Wednesday, November 12, 2003 2:33 PM 136 CHAPTER 7: AGENT UPDATE Key Concepts Agent Image Files This section describes the key concepts associated with the Agent Update feature. You can use the Agent Update Wizard to import agents that you have obtained from elsewhere, for example downloaded from the web. This allows you to import older agents, to create a comprehensive database of agent versions.
3Com Network Administrator for HP OpenView.book Page 137 Wednesday, November 12, 2003 2:33 PM Components 137 Components The following section describes the principles of updating agents using 3Com Network Administrator. Agent Update Wizard The Agent Update Wizard guides you through the process of upgrading devices in the network. This section describes the function of each step or dialog used in the wizard.
3Com Network Administrator for HP OpenView.book Page 138 Wednesday, November 12, 2003 2:33 PM 138 CHAPTER 7: AGENT UPDATE Update Type Step The Update Type step of the wizard offers you three options as shown in Figure 66. Figure 66 Agent Update Wizard - Update Type Each option determines the type of update being performed.
3Com Network Administrator for HP OpenView.book Page 139 Wednesday, November 12, 2003 2:33 PM Components 139 Even though the Switch 1100s and 3300s share the same agent, they are listed separately in the Update by type to latest list box. The Switch 610s and 630s are not listed separately, but will appear when you select all by type for 1100 and 3300 respectively. 3Com Network Administrator does not distinguish between the 610/1100 and 630/3300.
3Com Network Administrator for HP OpenView.book Page 140 Wednesday, November 12, 2003 2:33 PM 140 CHAPTER 7: AGENT UPDATE The table lists any devices that you have chosen for the Agent Update operation. If any devices were selected from the device list prior to launching the Agent Update wizard, these will be present in this list by default. To add devices to the table, click Add to display the Find Device dialog which enables you to search the application for any device.
3Com Network Administrator for HP OpenView.book Page 141 Wednesday, November 12, 2003 2:33 PM Components 141 Change Agent Version Step Click Change Version on the Specify Devices and Agent Versions wizard step to launch the dialog shown in Figure 68. The dialog will list all agent versions that Agent Update has imported for the selected device using the Agent Import tool.
3Com Network Administrator for HP OpenView.book Page 142 Wednesday, November 12, 2003 2:33 PM 142 CHAPTER 7: AGENT UPDATE Scheduling Step You can specify a time to carry out the operation. The default option in this step is Now which will perform the Agent Update operation as soon as the wizard has finished as shown in Figure 69. Figure 69 Agent Update Wizard - Scheduling If Later is selected, the time selection is enabled and you can choose any time in the next week to schedule the operation.
3Com Network Administrator for HP OpenView.book Page 143 Wednesday, November 12, 2003 2:33 PM Components 143 Summary Step The Summary step presents you with the choices made during the wizard as shown in Figure 70: Figure 70 Agent Update Wizard - Summary The table contains a row for each device that Agent Update will attempt to upgrade should you proceed. This list will depend on the choices you made through the wizard.
3Com Network Administrator for HP OpenView.book Page 144 Wednesday, November 12, 2003 2:33 PM 144 CHAPTER 7: AGENT UPDATE The Progress Dialog The Progress dialog displays when an Agent Update operation is due to start.
3Com Network Administrator for HP OpenView.book Page 145 Wednesday, November 12, 2003 2:33 PM Components 145 During the verifying device properties stage, Agent Update will examine the properties of the device to ensure that it is the expected device. If the device is not what Agent Update was expecting, then the update for that device is skipped.
3Com Network Administrator for HP OpenView.book Page 146 Wednesday, November 12, 2003 2:33 PM 146 CHAPTER 7: AGENT UPDATE Agent Audit Report You can use the Agent Audit report to determine which of the devices on your network are running the latest available agent software, and which devices are running out-of-date software. You can generate an Agent Audit report at any time from the Generate Reports tab of the Reports dialog, launched from Tools > Reports.
3Com Network Administrator for HP OpenView.book Page 147 Wednesday, November 12, 2003 2:33 PM Examples 147 6 Click Next to display the Summary step and check that the details are all correct before clicking Finish to start the operation. 7 View the scheduled tasks list to ensure the new task is present by clicking Tools > Scheduled Tasks. 8 Leave the application running and next morning, check that there is a Summary dialog indicating that the Agent Update operation was successful.
3Com Network Administrator for HP OpenView.book Page 148 Wednesday, November 12, 2003 2:33 PM 148 CHAPTER 7: AGENT UPDATE Useful Information and References Supported Devices The following section provides assistance when using Agent Update on your network. Some types of devices are supported only from a minimum agent version onwards. If you want to upgrade the agent of a device that is currently running an unsupported agent version, you must use another means to upgrade the agent for the first time.
3Com Network Administrator for HP OpenView.book Page 149 Wednesday, November 12, 2003 2:33 PM Key Considerations Device Family Agent Filename Format Wireless LAN Access Point 8000 opXXxxxx.bin (operational code) 149 fsXXxxxx.bin (file system) fsXXxxxx.bin (combined operational code and file system) Webcache series s3b_XX_xx.bin ‘XX’ represents the major version number and ‘xx’ the minor version number of the agent software contained in the file.
3Com Network Administrator for HP OpenView.book Page 150 Wednesday, November 12, 2003 2:33 PM 150 CHAPTER 7: AGENT UPDATE Once you are certain that the device is not responding you should physically inspect the device to ensure that all units or modules are operational. It can take several minutes for all of the units or modules in a device to return to an operational state following an update of the agent software.
3Com Network Administrator for HP OpenView.book Page 151 Wednesday, November 12, 2003 2:33 PM Key Considerations 151 To alter the time-out and retry values: 1 Close down 3Com Network Administrator. 2 Open the AUProperties.XML file using Notepad or another text editor. 3 Look for an integer value surrounded by the following tags: , This value controls the timeout, in seconds, for TFTP packets sent by the internal TFTP server. Increment the value to increase the TFTP timeout.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 153 Wednesday, November 12, 2003 2:33 PM 8 Overview PRIORITIZING NETWORK TRAFFIC This chapter describes how 3Com Network Administrator can be used to prioritize network traffic on the 3Com devices on your network. By enabling prioritization, you can specify the importance of certain types of network traffic (such as traffic to and from database servers or NBX phone traffic) over others.
3Com Network Administrator for HP OpenView.book Page 154 Wednesday, November 12, 2003 2:33 PM 154 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Key Concepts Traffic prioritization has three basic aims: ■ To ensure that traffic defined as being more important flows through the network quicker than other types of traffic. ■ To ensure that important traffic is less likely to be dropped if there is congestion on the network. ■ To prevent traffic that has been blocked from flowing on the network.
3Com Network Administrator for HP OpenView.book Page 155 Wednesday, November 12, 2003 2:33 PM Key Concepts 155 Classification is configured on a device as a set of rules. Each rule defines a particular way of identifying the type of traffic. For example, a rule may state that SNMP traffic can be identified as UDP packets that have either the source or the destination UDP port set to the value 161.
3Com Network Administrator for HP OpenView.book Page 156 Wednesday, November 12, 2003 2:33 PM 156 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC As these standards each define a single field in which to store the marking, it means that simple classification devices can still be used as part of a network-wide traffic prioritization solution provided that the following conditions are met: ■ Simple classification devices must be able to classify on the user priority field, the DiffServ field or both.
3Com Network Administrator for HP OpenView.book Page 157 Wednesday, November 12, 2003 2:33 PM Key Concepts 157 The boundary nodes (shown in the Topology example) are complex classification devices and can perform the appropriate marking of packets. This means that any interior nodes that are simple classification devices are still able to determine the correct traffic prioritization to perform.
3Com Network Administrator for HP OpenView.book Page 158 Wednesday, November 12, 2003 2:33 PM 158 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC The example illustrates what happens when a device receives a set of packets of different types that are destined for the same port: ■ The queuing mechanism takes the packets (which are received in no particular order) and, based upon whether they were classified as gold, silver or bronze, places them in the gold, silver or bronze queue.
3Com Network Administrator for HP OpenView.book Page 159 Wednesday, November 12, 2003 2:33 PM Key Concepts 159 Dropping The action of dropping allows the device to prevent blocked traffic from flowing on the network. This is achieved by discarding (dropping) packets that are identified via classification as traffic that should be blocked. Service Levels The overall set of actions that are performed as a result of a particular classification are commonly known as a service level.
3Com Network Administrator for HP OpenView.book Page 160 Wednesday, November 12, 2003 2:33 PM 160 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Service levels enable easy identification of end-to-end treatment of traffic. If the example was to be configured appropriately on the devices throughout the network, it would be possible to say that database traffic is treated as business critical throughout the network.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 162 Wednesday, November 12, 2003 2:33 PM 162 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC The wizard determines which of the devices it configures are capable of the required classification and handles these devices as boundary nodes. These devices are configured by the wizard to classify the traffic and to apply appropriate DiffServ codepoint markings.
3Com Network Administrator for HP OpenView.book Page 163 Wednesday, November 12, 2003 2:33 PM Components 163 ■ Network-wide Configuration — applies the selected configuration to all of the supported 3Com devices in the current inventory file. 3Com recommends that you use this configuration type whenever you intend to make changes to your selection or when you are first configuring traffic prioritization on your network.
3Com Network Administrator for HP OpenView.book Page 164 Wednesday, November 12, 2003 2:33 PM 164 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC 3Com Network Administrator configures devices that are capable of classifying traffic based upon IP addresses to identify traffic going to or from a server selected for prioritization. This is achieved by creating classifier rules that match packets with either the destination or source IP address respectively set to the IP address of the server.
3Com Network Administrator for HP OpenView.book Page 165 Wednesday, November 12, 2003 2:33 PM Components 165 Figure 75 Prioritize Network Traffic Wizard - Applications When a device is configured with the classifier rules for a particular application only one of the rules needs to match a packet in order for the packet to be identified as belonging to that application.
3Com Network Administrator for HP OpenView.book Page 166 Wednesday, November 12, 2003 2:33 PM 166 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC ■ Blocked Applications — selecting an application for blocking causes traffic identified as belonging to that application to be dropped. Not all devices are capable of dropping application traffic. A device must be capable of both complex application classification and of dropping traffic as a result of classification in order to drop application traffic.
3Com Network Administrator for HP OpenView.book Page 167 Wednesday, November 12, 2003 2:33 PM Components 167 You can cancel the configuration at any time. If you do cancel, the wizard will complete the configuration of the devices it was in the process of configuring before aborting. However, the configuration may then result in an inconsistent configuration across your network and so traffic may not receive end-to-end traffic prioritization.
3Com Network Administrator for HP OpenView.book Page 168 Wednesday, November 12, 2003 2:33 PM 168 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Network Prioritization Report The Prioritize Network Traffic Wizard automatically generates a Network Prioritization report after it has completed the configuration of your network for traffic prioritization. The Network Prioritization report details the following: ■ The servers whose traffic has been prioritized.
3Com Network Administrator for HP OpenView.book Page 169 Wednesday, November 12, 2003 2:33 PM Examples 169 Examples The following section details useful examples of traffic prioritization configuration. Applying an Existing Configuration to New Devices You have just upgraded the core of your network to an XRN core and wish to configure the XRN devices to participate in the end-to-end prioritization configuration that you have previously applied to your network.
3Com Network Administrator for HP OpenView.book Page 170 Wednesday, November 12, 2003 2:33 PM 170 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Prioritizing NBX Voice Traffic You have recently installed an NBX phone system in your network and wish to ensure that the phone calls made using the system are of high quality, even when the network is congested. To do this: 1 In the Introduction step, select Next. The wizard will analyze your network and display the Configuration Type step as shown in Figure 77.
3Com Network Administrator for HP OpenView.book Page 171 Wednesday, November 12, 2003 2:33 PM Examples 171 Figure 78 Applications - Prioritizing NBX Voice Traffic Example 4 Select the Voice (NBX) application from the Normal list and then click Set Prioritized. 5 Click Next to show the next step of the wizard. If the Resource Warning dialog is displayed then you may wish to resolve the resource warnings before proceeding. Refer to “Resource Warnings” on page 184 for more information.
3Com Network Administrator for HP OpenView.book Page 172 Wednesday, November 12, 2003 2:33 PM 172 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Figure 79 Servers - Prioritizing Traffic To and From a SAP Server Example 3 To add the SAP server to the list of servers, select Setup Servers from the Servers step to display the Setup Servers dialog as shown in Figure 80.
3Com Network Administrator for HP OpenView.book Page 173 Wednesday, November 12, 2003 2:33 PM Examples 173 Figure 81 Add Server - Prioritizing Traffic To and From a SAP Server Example 5 Type the name of the SAP server (or the function that it performs) into the Name: field and type either the DNS name or the IP address of the server into the DNS name/IP address: field. Select OK to add the server and return to the Setup Servers step.
3Com Network Administrator for HP OpenView.book Page 174 Wednesday, November 12, 2003 2:33 PM 174 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC 3 To add the streaming audio server to the list of servers, click Setup Servers from the Servers step to display the Setup Servers dialog in Figure 80. 4 In the Setup Servers dialog, click Add to display the Add Server dialog in Figure 81, enabling you to add the streaming audio server.
3Com Network Administrator for HP OpenView.book Page 175 Wednesday, November 12, 2003 2:33 PM Examples 175 4 To add the video conferencing application to the list of applications, select Setup Applications from the Applications step to display the Setup Applications dialog in Figure 82. Figure 82 Setup Applications - Prioritizing a Video Conferencing Application Example 5 Click Add to display the Add Applications step as shown in Figure 83.
3Com Network Administrator for HP OpenView.book Page 176 Wednesday, November 12, 2003 2:33 PM 176 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC 6 To specify the application definition, type the name of the application in the Name field. 7 To add each of the classifiers to the application, click Add to display the Add Classifier dialog as shown in Figure 84.
3Com Network Administrator for HP OpenView.book Page 177 Wednesday, November 12, 2003 2:33 PM Examples Restricting Access to SNMP 177 For security purposes you wish to restrict the use of SNMP in your network to the PCs used by the network managers 1 In the Introduction step, click Next. The wizard will analyze the devices in your inventory file and display the Configuration Type step as shown in Figure 77.
3Com Network Administrator for HP OpenView.book Page 178 Wednesday, November 12, 2003 2:33 PM 178 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Figure 86 Setup Servers - Restricting Access to SNMP Example 4 In the Setup Servers dialog, click Add to display the Add Server dialog in Figure 87, enabling you to add the first network managers’ PC.
3Com Network Administrator for HP OpenView.book Page 179 Wednesday, November 12, 2003 2:33 PM Examples 179 7 Click OK in the Setup Servers step to return to the Servers step where the network managers’ PCs are now listed in the Normal list. 8 Select all of the network managers’ PCs from the Normal list and select Set Prioritized, then select Next to display the Applications step as shown in Figure 88.
3Com Network Administrator for HP OpenView.book Page 180 Wednesday, November 12, 2003 2:33 PM 180 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Useful Information and References User Priority Field The following section provides useful information and references when using the Prioritizing Network Traffic feature of 3Com Network Administrator.
3Com Network Administrator for HP OpenView.book Page 181 Wednesday, November 12, 2003 2:33 PM Useful Information and References DiffServ Codepoint Field 181 The DiffServ Codepoint field, defined in the IETF (Internet Engineering Task Force) RFC 2474, allows information about the quality of service requirements of a packet to be carried with the packet as it traverses the network.
3Com Network Administrator for HP OpenView.book Page 182 Wednesday, November 12, 2003 2:33 PM 182 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Determining Field Values for Applications In order to create a new application definition, it is necessary to know the field values that can be used to identify that application. Many vendors now provide the information about the field values that their applications use either in the application manual or on the vendor’s website to aid firewall configuration.
3Com Network Administrator for HP OpenView.book Page 183 Wednesday, November 12, 2003 2:33 PM Useful Information and References ■ Classifiers created for applications or servers that have been selected for blocking are mapped to the Drop service level. ■ All other traffic is left unclassified and is treated with the Default service level. This service level does not perform any remarking and sends all packets to queue 0 (Low).
3Com Network Administrator for HP OpenView.book Page 184 Wednesday, November 12, 2003 2:33 PM 184 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC If a device is listed as not supporting ‘Classify Servers’ or ‘Classify Applications’ and you select a server or an application for prioritization, the wizard will create a classifier for the Business Critical service level’s DiffServ codepoint value and map it to the Business Critical service level instead.
3Com Network Administrator for HP OpenView.book Page 185 Wednesday, November 12, 2003 2:33 PM Key Considerations 185 Table 21 Resource Warnings Resource Warning Content Explanation (if appropriate) The type of devices that are affected by this problem A description of the problem If the problem is resource related then a percentage indication will be given of the attempted resource usage.
3Com Network Administrator for HP OpenView.book Page 186 Wednesday, November 12, 2003 2:33 PM 186 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Why Errors Can Occur When Adding a Server When you are adding a server it is necessary to enter a unique non-blank name and either a valid DNS name or a valid IP address. If you choose to enter an IP address it must not be a broadcast IP address.
3Com Network Administrator for HP OpenView.book Page 187 Wednesday, November 12, 2003 2:33 PM Key Considerations 187 ■ The IP address of the server that you wish to block does not belong to a server that is critical to your business, such as a database or email server. Blocking IP addresses such as these may have a major impact on your business. ■ The IP address of the server that you wish to block is not an IP address that is served by a DHCP server.
3Com Network Administrator for HP OpenView.book Page 188 Wednesday, November 12, 2003 2:33 PM 188 CHAPTER 8: PRIORITIZING NETWORK TRAFFIC Potential Hazards of Blocking Application Traffic Blocking traffic belonging to applications is a powerful feature for preventing the use of undesired applications on your network. However, if the wrong application definitions are used for blocking an application this can cause severe problems on your network.
3Com Network Administrator for HP OpenView.book Page 189 Wednesday, November 12, 2003 2:33 PM Key Considerations 189 CAUTION: Many TCP and UDP based applications use dynamic port assignment to determine the TCP or UDP port that will be used as the source port. If your application definition contains a classifier for a TCP or UDP port that falls within a range that one or more of your devices may dynamically allocate to an application it could cause intermittent problems on your network.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 191 Wednesday, November 12, 2003 2:33 PM 9 Overview REPORTING This chapter describes the Reporting feature of 3Com Network Administrator. You can use the Reporting feature to obtain on-demand reports describing the 3Com devices on your network, listing attributes such as IP addresses, MAC addresses and agent software versions. You can also obtain specific information you may require by creating custom reports.
3Com Network Administrator for HP OpenView.book Page 192 Wednesday, November 12, 2003 2:33 PM 192 CHAPTER 9: REPORTING Key Concepts Selection-sensitive Feature Reports This following section explains the key concepts of the Reporting feature. Many reports may be launched against the current selection in the inventory, allowing you to generate reports listing only the devices you are interested in. Alternatively, you can choose to generate a report based on the whole inventory.
3Com Network Administrator for HP OpenView.book Page 193 Wednesday, November 12, 2003 2:33 PM Components 193 Custom Reports Custom Reports enable you to select the information you want to report on from all available report columns. Reports History Contains a full history of generated reports maintained by 3Com Network Administrator. You can view old reports and export them to CSV using the Report History feature.
3Com Network Administrator for HP OpenView.book Page 194 Wednesday, November 12, 2003 2:33 PM 194 CHAPTER 9: REPORTING This report is launched from the Reports dialog and is selection-sensitive. If you have a number of devices in a stack (e.g. a Switch 3300 and 1100), all unit types are listed in the Type column. Similarly, if a modular device (e.g. the Switch 4007), has several blades in it, each blade type is listed in this column.
3Com Network Administrator for HP OpenView.book Page 195 Wednesday, November 12, 2003 2:33 PM Components 195 Device Property Changes This table details property changes for devices on the network.
3Com Network Administrator for HP OpenView.book Page 196 Wednesday, November 12, 2003 2:33 PM 196 CHAPTER 9: REPORTING VLAN changed Name: Default VLAN ID:1 Details: Previous Inventory File Name: Default VLAN Layer 3 Details IP: 140.204.232.117/255.255.255.128 Current Inventory File Name: VLAN 5 Layer 3 Details IP: 140.204.232.117/255.255.255.
3Com Network Administrator for HP OpenView.book Page 197 Wednesday, November 12, 2003 2:33 PM Components Reports Dialog 197 The Reports dialog displays all the reports that you can generate using 3Com Network Administrator as shown in Figure 89: Figure 89 Reports Dialog Generate Report Tab From the Generate Report tab you can select any report in the list. Clicking on a report will update the information presented in the text panel, under the label Information included in this report.
3Com Network Administrator for HP OpenView.book Page 198 Wednesday, November 12, 2003 2:33 PM 198 CHAPTER 9: REPORTING Click Generate Report to create the report you have selected in the Reports list. This will produce the report and open it in your default web browser. If you have some items selected, you will be presented with a dialog asking if you wish to produce a report for all items in the current inventory file. The default is ‘Yes’.
3Com Network Administrator for HP OpenView.book Page 199 Wednesday, November 12, 2003 2:33 PM Components ■ 199 Save as CSV — click this button to display a standard file chooser dialog prompting you for a file location to save the current selected report in CSV form. The CSV format used for exported reports is: , , ... , , ... , , ...3Com Network Administrator for HP OpenView.book Page 200 Wednesday, November 12, 2003 2:33 PM 200 CHAPTER 9: REPORTING Custom Report Types Dialog The Custom Report Types dialog enables you to: ■ Create new custom reports ■ Edit existing custom reports ■ Delete custom reports The list shown in Figure 91, displays any custom reports already created. It does not list any of the pre-defined reports.
3Com Network Administrator for HP OpenView.book Page 201 Wednesday, November 12, 2003 2:33 PM Components Add/Edit Report Wizard 201 From the Add/Edit Report Wizard you can add and amend reports that detail information about the 3Com devices on your network. The Add/Edit Report Wizard can be launched from the Custom Report Types dialog.
3Com Network Administrator for HP OpenView.book Page 202 Wednesday, November 12, 2003 2:33 PM 202 CHAPTER 9: REPORTING Once columns are included in a report, you can change the order the columns appear in by selecting an entry in the included columns and clicking Move Up or Move Down to change their position in the table. The first entry in the list appears in the first column of the table and so on.
3Com Network Administrator for HP OpenView.book Page 203 Wednesday, November 12, 2003 2:33 PM Components 203 Name and Description Step You can use this step to specify the name and description of your custom report as shown in Figure 93: Figure 93 Add/Edit Report Wizard - Name and Description Step The name and description appears in the report when it is generated. They also display in the Reports dialog in the Report Information panel when this custom report is selected.
3Com Network Administrator for HP OpenView.book Page 204 Wednesday, November 12, 2003 2:33 PM 204 CHAPTER 9: REPORTING Summary Step The final step shows all the values you have chosen for your custom report as shown in Figure 94: Figure 94 Add/Edit Report Wizard - Summary Step Click Finish, to add the report to the Custom Reports dialog. Click OK to close the Custom Reports dialog. You can now use your custom report in the same way as any of the pre-defined reports.
3Com Network Administrator for HP OpenView.book Page 205 Wednesday, November 12, 2003 2:33 PM Examples 205 You can get an assessment of how much network capacity you have by charting available ports using the Save to CSV facility in Reports, in combination with an external CSV tool such as Microsoft Excel as follows: 1 Launch the Reports dialog from Tools > Reports and select the Capacity Report. 2 Click Generate Report.
3Com Network Administrator for HP OpenView.book Page 206 Wednesday, November 12, 2003 2:33 PM 206 CHAPTER 9: REPORTING Ensuring Stacks are Running the Same Agent Version 3Com recommends that all units in a stack are running the same agent version to avoid performance issues. You can generate a report providing this information using the custom report feature as follows: 1 Launch the Reports dialog from Tools > Reports. 2 Click Custom Type Reports. 3 Click Add to create a new custom report.
3Com Network Administrator for HP OpenView.book Page 207 Wednesday, November 12, 2003 2:33 PM Useful Information and References Useful Information and References VLAN-unaware Devices VLANS and the Switch 4007 Key Considerations Report Information Out-of-Date Disk Usage 207 The following section provides useful information and references when using Reports in 3Com Network Administrator.
3Com Network Administrator for HP OpenView.book Page 208 Wednesday, November 12, 2003 2:33 PM 208 CHAPTER 9: REPORTING If you have more than 500 generated reports stored, 3Com Network Administrator will display a warning when you launch the Reports dialog. This is purely informational and will not affect the operation of 3Com Network Administrator in any way. When you generate a report, the report history is stored in XML format on disk.
3Com Network Administrator for HP OpenView.book Page 209 Wednesday, November 12, 2003 2:33 PM 10 Overview HP OPENVIEW INTEGRATION This chapter describes how 3Com Network Administrator integrates with HP OpenView. Once 3Com Network Administrator has been installed you will find that when you next launch HP OpenView it has been customized for enhanced support of 3Com devices and 3Com management applications.
3Com Network Administrator for HP OpenView.book Page 210 Wednesday, November 12, 2003 2:33 PM 210 CHAPTER 10: HP OPENVIEW INTEGRATION ■ From the main Tools menu, there is an option to launch 3Com Network Administrator. ■ From the Help menu, there is an option to view the 3Com Integration Kit Online manual.
3Com Network Administrator for HP OpenView.book Page 211 Wednesday, November 12, 2003 2:33 PM Key Concepts Key Concepts 211 The following section describes the key concepts of the HP OpenView Integration using 3Com Network Administrator. Alarms 3Com Network Administrator uses the HP OpenView Alarms list to report the results of certain administration operations that it performs.
3Com Network Administrator for HP OpenView.book Page 212 Wednesday, November 12, 2003 2:33 PM 212 CHAPTER 10: HP OPENVIEW INTEGRATION To search for a specific 3Com device type on your HP OpenView map: 1 Select Edit > Find > Object By Symbol Type to launch the Find By Type dialog. 2 Select the Connector type in the first list box and then select the 3Com device type in the second list box. 3 Click Apply to display all the devices of that type.
3Com Network Administrator for HP OpenView.book Page 213 Wednesday, November 12, 2003 2:33 PM Components Components Menu Components 213 This section describes the 3Com-specific features that the HP OpenView Integration Kit adds to your copy of HP OpenView.
3Com Network Administrator for HP OpenView.book Page 214 Wednesday, November 12, 2003 2:33 PM 214 CHAPTER 10: HP OPENVIEW INTEGRATION Figure 96 3Com Web Interface The menu option will only be available if the selected device supports Web management. 3Com Switch Manager Right-click on the device and select Switch Manager to launch the switch management application for the Switch 7700 as shown in Figure 97.
3Com Network Administrator for HP OpenView.book Page 215 Wednesday, November 12, 2003 2:33 PM Components 215 3Com Router Manager Right-click on the device and select Router Manager to launch the router management application for the selected device as shown in Figure 98: Figure 98 3Com Router Manager Tools > 3Com Network Administrator This launches the 3Com Network Administrator application. It has the same effect as launching the application from the Windows Start menu.
3Com Network Administrator for HP OpenView.book Page 216 Wednesday, November 12, 2003 2:33 PM 216 CHAPTER 10: HP OPENVIEW INTEGRATION 3 All the installed 3Com applications will appear, in alphabetical order, in the list box, as shown in Figure 99.
3Com Network Administrator for HP OpenView.book Page 217 Wednesday, November 12, 2003 2:33 PM Examples Alarm Categories 217 The Application Alert Alarms Category (as shown in Figure 100) is used by 3Com Network Administrator to provide the status of any Backup, Restore, Setup and Agent Update operations. Figure 100 HP OpenView Alarm Categories List Examples Launching 3Com Network Administrator from HP OpenView This section describes some configuration examples using the HP OpenView Integration Kit.
3Com Network Administrator for HP OpenView.book Page 218 Wednesday, November 12, 2003 2:33 PM 218 CHAPTER 10: HP OPENVIEW INTEGRATION 3 Ensure that the Import From HP OpenView radio button is selected (it is selected by default) and click OK. 4 A list of subnets displays. Select the subnet you require and click OK. 5 The Import Progress dialog displays indicating that it is importing the devices on your selected subnet.
3Com Network Administrator for HP OpenView.book Page 219 Wednesday, November 12, 2003 2:33 PM Key Considerations Key Considerations Alarms Sent 219 The following section provides useful information and advice on the HP OpenView Integration Kit.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 221 Wednesday, November 12, 2003 2:33 PM 11 Overview LIVE UPDATE This chapter describes how you can use Live Update to download product updates and product news from 3Com over the Internet. Live Update checks the 3Com server for available software updates and filters the updates so that only files that apply will be downloaded. Live Update also manages the download of these files.
3Com Network Administrator for HP OpenView.book Page 222 Wednesday, November 12, 2003 2:33 PM 222 CHAPTER 11: LIVE UPDATE Key Concepts Connection Type Service Packs Live Update Engine This section describes the keys concepts of Live Update. 3Com Network Administrator supports three methods of connecting to the Live Update server: ■ Use Browser Settings — 3Com Network Administrator checks the settings of your default browser and uses the same settings to connect to the Internet.
3Com Network Administrator for HP OpenView.book Page 223 Wednesday, November 12, 2003 2:33 PM Components Components 223 The following section describes the Live Update Components in 3Com Network Administrator. Live Update can be launched by: ■ Clicking Live Update on the toolbar. ■ Selecting the Tools > Live Update menu option. Live Update consists of two main components: Live Update Setup Wizard ■ The Live Update Setup Wizard — this lets you select the type of Internet connection.
3Com Network Administrator for HP OpenView.book Page 224 Wednesday, November 12, 2003 2:33 PM 224 CHAPTER 11: LIVE UPDATE These are as follows: ■ Use Web browser settings — 3Com Network Administrator uses the same settings as your default browser to connect to the Internet. This is the recommended setting if the default browser on your PC is supported by 3Com Network Administrator. ■ Direct connection to the Internet — 3Com Network Administrator connects directly to the Internet through the LAN.
3Com Network Administrator for HP OpenView.book Page 225 Wednesday, November 12, 2003 2:33 PM Components 225 This step enables you to enter the following: ■ Proxy Server — either the DNS name or the IP address of your proxy server. ■ Proxy Port — the port number that 3Com Network Administrator should use to connect to your proxy server. ■ My proxy server requires authentication — select this option if your proxy server requires authentication.
3Com Network Administrator for HP OpenView.book Page 226 Wednesday, November 12, 2003 2:33 PM 226 CHAPTER 11: LIVE UPDATE This step details the following: ■ Connection Type — the type of connection that 3Com Network Administrator will use to connect to the Internet. ■ Proxy Server — the name or IP address of the proxy server that 3Com Network Administrator will use to connect to the Internet.
3Com Network Administrator for HP OpenView.book Page 227 Wednesday, November 12, 2003 2:33 PM Components 227 If your proxy server requires authentication and the username/password you provided have not been accepted, you will be prompted to enter a new username/password. If you no longer wish to connect to the Internet, click Cancel. Live Update Select File Groups Dialog The Live Update - Select File Groups dialog lists the types of updates that are available to download as shown in Figure 104.
3Com Network Administrator for HP OpenView.book Page 228 Wednesday, November 12, 2003 2:33 PM 228 CHAPTER 11: LIVE UPDATE Status This is the current status of the initial transaction between your PC and the Live Update server. The Status field will show one of the following: ■ Searching for available updates — 3Com Network Administrator is connecting to the Live Update server and looking for the updates that are relevant to you.
3Com Network Administrator for HP OpenView.book Page 229 Wednesday, November 12, 2003 2:33 PM Components ■ 229 Size — the total size required to download the selected files in that file group. Click More Details to view which files are selected for download. For more information see “Select File Group - Group Name” on page 229. File Group Details The File Group Details section displays a description of the updates available within the selected group.
3Com Network Administrator for HP OpenView.book Page 230 Wednesday, November 12, 2003 2:33 PM 230 CHAPTER 11: LIVE UPDATE The table in this dialog displays the following columns: ■ Load — when this box is selected, the corresponding update is downloaded. De-select this box if you do not want to download this update. ■ File Description — details of the downloadable file.
3Com Network Administrator for HP OpenView.book Page 231 Wednesday, November 12, 2003 2:33 PM Components 231 This step details the following: ■ Update Progress — this bar indicates the progress of the overall download. ■ Time Remaining — this is an estimate of the time required to download all of the remaining files. ■ Table — this indicates the download status of individual files (one of: Pending..., Downloading...
3Com Network Administrator for HP OpenView.book Page 232 Wednesday, November 12, 2003 2:33 PM 232 CHAPTER 11: LIVE UPDATE Figure 107 Options - Internet This tab contains the following: ■ Use Web browser settings — 3Com Network Administrator uses the same settings as your default browser to connect to the Internet. This is the recommended setting if the default browser on your PC is supported by 3Com Network Administrator.
3Com Network Administrator for HP OpenView.book Page 233 Wednesday, November 12, 2003 2:33 PM Components 233 ■ Proxy Server — the name or IP address that 3Com Network Administrator uses to connect to the Internet. This field is only available when Custom proxy settings is selected. ■ Proxy Port — the port that 3Com Network Administrator uses to connect to the proxy server. This field is only available when Custom proxy settings is selected.
3Com Network Administrator for HP OpenView.book Page 234 Wednesday, November 12, 2003 2:33 PM 234 CHAPTER 11: LIVE UPDATE Figure 108 Options - General Live Update Activity Report The Live Update Activity report can be used to review the download status of all the software updates downloaded using Live Update. To view the report: 1 Select the Tools > Reports menu option. 2 In the Generate Reports tab, select the Live Update Activity report. 3 Click on Generate Report.
3Com Network Administrator for HP OpenView.book Page 235 Wednesday, November 12, 2003 2:33 PM Examples Examples Ensuring 3Com Devices are Supported 235 This section provides some examples of how to use Live Update. You have just bought some new hardware from 3Com and want to update your version of 3Com Network Administrator to ensure it supports these devices. To do this: 1 Click Live Update on the toolbar. 2 In the Live Update Setup Wizard, select Use Browser Settings and click Next. 3 Click Finish.
3Com Network Administrator for HP OpenView.book Page 236 Wednesday, November 12, 2003 2:33 PM 236 CHAPTER 11: LIVE UPDATE Figure 110 File Group Details Example 5 Click More Details... to view the details on that update. This will open the Live Update - Select File Groups - 3Com Network Administrator Update dialog. 6 Click Release Notes to display the readme file in Notepad. You can then check that this update adds support for your new 3Com devices.
3Com Network Administrator for HP OpenView.book Page 237 Wednesday, November 12, 2003 2:33 PM Examples 237 Solution 1 - Automatic Configuration using the Live Update Setup Wizard This is the preferred method if your default browser is supported by 3Com Network Administrator and is configured to use the proxy server. 1 Select the Tools > Options... menu option. 2 Click the General tab. 3 Click Show the Live Update Setup Wizard next time option if it is not already selected.
3Com Network Administrator for HP OpenView.book Page 238 Wednesday, November 12, 2003 2:33 PM 238 CHAPTER 11: LIVE UPDATE Solution 2 - Manual Configuration Using the Options Dialog This is the preferred method if your default browser is not supported by 3Com Network Administrator or if your browser is not configured to use the proxy server. 1 Select the Tools > Options... menu option. 2 Click the Internet tab to display the Internet connections settings. 3 Select the Custom Proxy Settings option.
3Com Network Administrator for HP OpenView.book Page 239 Wednesday, November 12, 2003 2:33 PM Useful Information and References Useful Information and References Proxy Server 239 The following section provides useful details to do with Live Update. A proxy server acts as an intermediary between the PCs on your network and the Internet. The main features of a proxy server are: ■ Centralized access to the Internet for all the PCs on your network.
3Com Network Administrator for HP OpenView.book Page 240 Wednesday, November 12, 2003 2:33 PM 240 CHAPTER 11: LIVE UPDATE 4 Select the Custom Proxy Settings option and enter the proxy server name/IP address and the proxy port. If your proxy server requires authentication, select the My proxy server requires authentication check box and enter the username and password. 5 Click OK to validate the settings.
3Com Network Administrator for HP OpenView.book Page 241 Wednesday, November 12, 2003 2:33 PM A SUPPORTED DEVICES This appendix details the devices supported by the following features: Device View ■ Device View ■ Switch Manager ■ Device Warranty ■ Backup, Restore and Setup ■ Agent Update Devices supported by Device View are listed below.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 245 Wednesday, November 12, 2003 2:33 PM Backup, Restore and Setup 245 Supported Devices 3Com Switch 4007 and modules 3Com Switch 4050 3Com Switch 4060 3Com Wireless LAN Access Point 8000/8200 Backup, Restore and Setup The devices and minimum agent versions supported by Backup, Restore and Setup are shown in Table 29 and are correct at the time of publication.
3Com Network Administrator for HP OpenView.book Page 246 Wednesday, November 12, 2003 2:33 PM 246 APPENDIX A: SUPPORTED DEVICES Device Type Part Number Minimum Agent Version SuperStack 3 Switch 3300 TM 3C16986A 2.6 SuperStack 3 Switch 3300 SM 3C16987A 2.6 SuperStack 3 Switch 3300 MM 3C16988A 2.6 SuperStack 3 Switch 4300 3C17100 1.1 SuperStack 3 Switch 4400 (24 port) 3C17203 3.0 SuperStack 3 Switch 4400 (48 port) 3C17204 3.0 SuperStack 3 Switch 4400 SE 3C17206 3.
3Com Network Administrator for HP OpenView.book Page 247 Wednesday, November 12, 2003 2:33 PM Backup, Restore and Setup 247 Device Type Part Number Minimum Agent Version 1000BASE-T Module 2 port 3C16841 2.0 1000BASE-SX Module 2 port 3C16842 2.0 GBIC Module 2 port 3C16843 2.0 Starter Kit/Chassis (4007) 3C1681x 3C16801 3.0.5 Starter Kit/Chassis (4007R) 3C16804 3.0.5 Management Module 3CB9EME 3.0.5 100BASE-FX Switch Module 3CB9LF20MM 3.0.5 Fast Ethernet Switch Module 3CB9LF36R 3.0.
3Com Network Administrator for HP OpenView.book Page 248 Wednesday, November 12, 2003 2:33 PM 248 APPENDIX A: SUPPORTED DEVICES Agent Update Table 30 shows the devices that are supported by the Agent Update operation.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 250 Wednesday, November 12, 2003 2:33 PM 250 APPENDIX A: SUPPORTED DEVICES Device Type Part Number Minimum Agent Version GBIC Module 3C16826 1.2 1000BASE-T Module 3C16827 1.2 10/100BASE-TX Module 3C16828 1.2 100BASE-FX Module 3C16829 1.2 1000BASE-T Module 2 port 3C16841 1.2 1000BASE-SX Module 2 port 3C16842 1.2 GBIC Module 2 port 3C16843 1.2 Wireless LAN Access Point 8000 3CRWE80096A 1.
3Com Network Administrator for HP OpenView.book Page 251 Wednesday, November 12, 2003 2:33 PM B 3COM DEVICE VIEW This appendix describes how 3Com Device View enables you to monitor and set up the 3Com hubs, switches, bridges/routers and remote access devices on your network.
3Com Network Administrator for HP OpenView.book Page 252 Wednesday, November 12, 2003 2:33 PM 252 APPENDIX B: 3COM DEVICE VIEW About Device View Device View provides an SNMP-based interface for managing the connectivity devices on your network. When you manage a device, Device View creates an accurate graphical representation of the hardware that enables you to view the status of ports and indicators. You can use this to set up device and port parameters and collect detailed statistics.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 255 Wednesday, November 12, 2003 2:33 PM C OBTAINING SUPPORT FOR YOUR PRODUCT Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits, you must first register your product at http://eSupport.3com.com/. 3Com eSupport services are based on accounts that you create or have authorization to access.
3Com Network Administrator for HP OpenView.book Page 256 Wednesday, November 12, 2003 2:33 PM 256 APPENDIX C: OBTAINING SUPPORT FOR YOUR PRODUCT http://www.3com.com/prodforms/software/connection_assistan t/ca_thankyou.html Access Software Downloads Software Updates are the bug fix / maintenance releases for the version of software initially purchased with the product. In order to access these Software Updates you must first register your product on the 3Com web site at http://eSupport.3com.com/.
3Com Network Administrator for HP OpenView.book Page 257 Wednesday, November 12, 2003 2:33 PM Telephone Technical Support and Repair 257 be returned to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/. First time users will need to apply for a user name and password. Telephone numbers are correct at the time of publication.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 259 Wednesday, November 12, 2003 2:33 PM D SYSTEM REQUIREMENTS This appendix details the system requirements needed in order to utilize 3Com Network Administrator. Operating System Web Browser There are two supported platforms for 3Com Network Administrator which are: ■ Windows 2000 Professional SP2 ■ Windows XP Professional SP1 3Com Network Administrator supports the following web browsers: ■ Netscape Navigator 4.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.
3Com Network Administrator for HP OpenView.book Page 265 Wednesday, November 12, 2003 2:33 PM 3COM END USER SOFTWARE LICENSE AGREEMENT YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY 3COM CORPORATION ("3COM") TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE OR INSTALL THE SOFTWARE.
3Com Network Administrator for HP OpenView.book Page 266 Wednesday, November 12, 2003 2:33 PM GOVERNING LAW This License Agreement shall be governed by the laws of England. You agree that the United Nations Convention on Contracts for the International Sale of Goods (1980) is hereby excluded in its entirety from application to this License Agreement. NO WARRANTY THE SOFTWARE AND RELATED DOCUMENTATION ARE PROVIDED ON AN "AS IS" BASIS AND ALL RISK IS WITH YOU.
