ab4kbook Page i Thursday, March 27, 1997 11:51 AM ® http://www.3com.com/ Part No.
ab4kbook Page ii Thursday, March 27, 1997 11:51 AM 3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145 Copyright © 3Com Corporation, 1997. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without permission from 3Com Corporation.
ab4kbook Page iii Thursday, March 27, 1997 11:51 AM ABOUT THIS GUIDE Introduction This guide describes how to install the AccessBuilder 4000. It will also tell you what information you need to obtain in order to prepare for installation, how to perform the hardware installation, and how to install the Transcend AccessBuilder Manager (TABM) configuration utility. Once you have installed TABM, you will then configure your AccessBuilder using the on-line help information available within TABM.
ab4kbook Page iv Thursday, March 27, 1997 11:51 AM iv ABOUT THIS GUIDE Conventions The following tables list conventions that are used throughout this guide. Table 1 Text Conventions Convention Description “Enter” vs. “Type” When the word “enter” is used, it means type your input, then press the Return or Enter key. Do not press the Return or Enter key when an instruction simply says “type.
ab4kbook Page v Thursday, March 27, 1997 11:51 AM CONTENTS ABOUT THIS GUIDE Introduction iii How to Use This Guide Conventions iv Related Documentation 1 iv INTRODUCTION General 1-1 Configuration 1-2 System Description 1-3 Hardware Description Front Panel 1-4 Rear Panel 1-4 2 iii 1-4 GETTING STARTED AccessBuilder Configuration: Windows or Command Line UI Preparation 2-2 Modems/ISDN TAs 2-3 User List 2-4 Network Basics 2-4 AccessBuilder Management 2-5 Unpacking the System 2-5 Hardware Installation 2
ab4kbook Page vi Thursday, March 27, 1997 11:51 AM Console/Modem Configuration (Optional) For Terminal Connection 2-10 For Modem Connection 2-11 Telnet Users 2-11 SNMP Management 2-11 3 2-10 CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) General 3-1 System Requirements 3-2 Hardware 3-2 Software 3-2 TABM Software Installation 3-3 About the TABM Application 3-9 Autodiscovery 3-9 IP Networks 3-9 IPX Networks 3-9 Main Window (All Servers List View) 3-9 AccessBuilder Server External View 3-10 Too
ab4kbook Page vii Thursday, March 27, 1997 11:51 AM 4 TROUBLESHOOTING System Does Not Power On 4-1 TABM Not Communicating with an AccessBuilder 4-1 IP Networks 4-2 IPX Networks 4-2 Attached Terminal or Modem Does Not Operate 4-3 System Does Not Respond to Terminal Commands 4-3 LED Functions 4-4 Error Messages 4-4 A SPECIFICATIONS Hardware Specifications A-1 NOS Support A-2 Internet Protocol Support A-3 B REMOTE SOFTWARE UP/DOWNLOADING PROCEDURES Getting Started B-1 TABM B-2 TABM Procedures B-2 What To
ab4kbook Page viii Thursday, March 27, 1997 11:51 AM Attaching I/O Cables C-6 Asynchronous Cards C-6 Synchronous Card C-7 ISDN Card C-8 D CONFIGURATION WORKSHEETS Instructions D-1 TABM Workstation Worksheets D-1 AccessBuilder Server Worksheets D-1 AccessBuilder Client Worksheets D-1 TABM Workstation on IP Network D-2 TABM Workstation on IPX Network D-3 AccessBuilder Server D-4 General Information D-4 Asynchronous Port Setup D-4 ISDN Information D-5 IP Network Information D-6 IPX Network Information D-6 A
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM 1 INTRODUCTION er 00 ild 40 Bu ess Acc US AT ST EM ST SY r we Po tus Sta ty tivi Ac This chapter provides a brief introduction to the AccessBuilder 4000 system. Unpacking instructions are also provided.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM 1-2 CHAPTER 1: INTRODUCTION The AccessBuilder 4000 is designed for enterprise organizations having remote LAN access requirements. It is well-suited for situations where up to sixteen analog phone lines or up to eight ISDN lines (one line supports two B channels providing up to 16 concurrent ISDN connections) are required to support remote users who may include business travellers or telecommuters.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM System Description 1-3 PC PC PC Individual to LAN Individual to LAN LAN–to–LAN AccessBuilder 4000 AccessBuilder 4000 SYSTEM STATUS Activity Status Power SYSTEM STATUS Remote Access Server Activity Status Power Remote Access Server LAN–to–LAN net 1 net 2 File Server Work Station Figure 1-1 System Description Work Station Work Station AccessBuilder 4000 Configuration Options The AccessBuilder 4000 series servers consists of hardware and
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM 1-4 CHAPTER 1: INTRODUCTION Hardware Description The following sections describe the system hardware components. The AccessBuilder 4000 system consists of a chassis assembly which contains one of two available main processor boards, power supply, indicator lights, and two slots for I/O cards of your choice. The main processor board is available with either an Ethernet, or a Token Ring LAN interface. Figure 1-2 shows the front and back of the system.
ab4kbook Page 5 Thursday, March 27, 1997 11:51 AM System Description 1-5 and unshielded twisted pair (UTP) media connections. Ring speeds of 4Mbps or 16Mbps can also be selected. A built-in RS-232 console port (DCE) is also provided on the main processor boards (pinout information is provided in Appendix A). A terminal or workstation running a terminal emulation program can be connected to the console port for installing, configuring, and monitoring your server.
ab4kbook Page 6 Thursday, March 27, 1997 11:51 AM 1-6 CHAPTER 1: INTRODUCTION Power Switch and Receptacle. The AC power switch is marked according to international 1/0 convention; when the 1 side is pressed, the switch is on; when the 0 side is pressed, the switch is off. The switch and power receptacle are accessible from the right rear of the chassis. The international CEE-22 AC power receptacle is approved for 6-amp operation. The chassis ground is on the middle prong of the connector.
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM 2 GETTING STARTED This section is designed to help you to quickly perform the installation of an AccessBuilder 4000 network remote access server. Once you have planned your installation and set up the hardware, you are then ready to install and launch the Transcend AccessBuilder Manager (TABM) configuration utility. From there, you’ll configure your AccessBuilder using TABM’s on-line help information as required to perform specific configuration items.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM 2-2 CHAPTER 2: GETTING STARTED Should any of these special circumstances apply to your situation, information about performing the software configuration using the command-line interface is provided in the AccessBuilder Command Line Interface Quick Reference, part number 09-0208-000, and the optional AccessBuilder Configuration Guide, part number 09-0962-000, and the AccessBuilder Administrator’s Guide, part number 09-0963-000.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM Preparation 2-3 Configuration worksheets are provided in Appendix D as a convenient means of collecting and organizing this information.
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM 2-4 CHAPTER 2: GETTING STARTED For ARA and non-AppleTalk users to share the same ports, the use of AppleTalk Remote Access version 2.0 or later is recommended. If, however, you plan to support ARA 1.0, you will need to determine which asynchronous serial ports to use, since these ports will be dedicated to ARA 1.0 only.
ab4kbook Page 5 Thursday, March 27, 1997 11:51 AM Unpacking the System 2-5 If you plan to use SNMP functions, such as trap reporting or remote device management, you will also need to know the community names and IP addresses of the management station(s). You may also wish to define the greeting message the remote users will see when they log onto the AccessBuilder. If the AccessBuilder greeting message will be more than one line, use the vertical bar character (|) as a carriage return.
ab4kbook Page 6 Thursday, March 27, 1997 11:51 AM 2-6 CHAPTER 2: GETTING STARTED If the original carton was damaged in shipment, repack the system in a carton that provides equivalent protection before returning it to 3Com. 3 Verify that you have received all items included with the unit.
ab4kbook Page 7 Thursday, March 27, 1997 11:51 AM Hardware Installation Hardware Installation 2-7 The following is a step-by-step procedure for performing the AccessBuilder 4000 hardware installation. Stand Alone Pick a suitable location for the AccessBuilder 4000. Either a desktop or similar level surface may be used. You may also want to locate the modems near the unit. Be sure there are no obstructions on the sides of the AccessBuilder to permit adequate airflow for cooling.
ab4kbook Page 8 Thursday, March 27, 1997 11:51 AM 2-8 CHAPTER 2: GETTING STARTED LAN Connection (Mandatory) This connection is required in either Ethernet or Token Ring environments. Ethernet 1 Connect your Ethernet LAN to the appropriate interface connector for your media type (10BaseT, BNC, or AUI). These connectors are located on the rear panel. If a 10Base5 (thick Ethernet) connection is required, use a third-party AUI to coax transceiver. Move the media selector switch to the appropriate position.
ab4kbook Page 9 Thursday, March 27, 1997 11:51 AM Hardware Installation 2-9 C VA 40 1A 0 -2 z 11 0 H -6 50 OT 1 SL P UT I AU ET RN HE ET NC B E TP UI/ C/A E BN OL NS CO OT 2 SL AUI Connection Figure 2-4 AccessBuilder Ethernet AUI LAN Connection Token Ring 1 Set the Token Ring 4M/16M speed switch to the appropriate ring speed and attach the AccessBuilder to your ring. 2 Install and connect your serial card (or cards) to your modems, CSU/DSU, ISDN line, etc.
ab4kbook Page 10 Thursday, March 27, 1997 11:51 AM 2-10 CHAPTER 2: GETTING STARTED When more than one AccessBuilder is installed on the network (IP or IPX), record the MAC address of each unit (located on the rear panel) so you will know which one you are configuring from TABM. The Power indicator on the front panel will glow when the AccessBuilder has been powered on.
ab4kbook Page 11 Thursday, March 27, 1997 11:51 AM Console/Modem Configuration (Optional) 2-11 For Modem Connection (Remote AccessBuilder Management Only). Connect the modem (a DCE device) to a null modem cable conforming to the VT-100 specification to the AccessBuilder’s console port (also DCE) on the rear panel. The modem should be set to power up with default settings of: 9600 Baudrate, 8 bits, 1 stop bit and no parity.
ab4kbook Page 12 Thursday, March 27, 1997 11:51 AM 2-12 CHAPTER 2: GETTING STARTED
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM 3 General CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) The Transcend AccessBuilder Manager (TABM) application is a Microsoft Windows-based tool for configuring and managing AccessBuilder remote access servers.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM 3-2 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) System Requirements Hardware For best performance, the following system resources are recommended: ■ A 486 or better platform ■ A hard disk with at least 3.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM TABM Software Installation TABM Software Installation 3-3 Version 4.0 of the Transcend AccessBuilder Manager application is provided on CD-ROM. An extraction utility is provided to automatically install the TABM software from the CD-ROM to your local hard drive, a network server hard drive, or onto two diskettes. Once installed, TABM is then used to configure your AccessBuilder remote access servers.
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM 3-4 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) Figure 3-1 Welcome Dialog Box 6 The Registration dialog box appears. Enter your name and company name and then choose the Continue button to proceed with installation. Figure 3-2 Registration Dialog Box 7 The Installation Path dialog box appears (Figure 3-3).
ab4kbook Page 5 Thursday, March 27, 1997 11:51 AM TABM Software Installation Figure 3-3 3-5 Installation Path Dialog Box 8 (IP Only) The TFTP Server Directory box appears (Figure 3-4) and requests the path of the TFTP server, which is used to upload and download AccessBuilder configuration and system files from and to the AccessBuilder server from a computer’s disk file.
ab4kbook Page 6 Thursday, March 27, 1997 11:51 AM 3-6 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) If your TFTP server is installed on a different computer, be sure to copy the following files from the “Transcend AccessBuilder Manager for Windows” installation diskette to the hard disk directory that contains the TFTP server application files: ABUPCFG.HD0, ABUPCFG.HD1, ABUPCFG.HD2, ABDNCFG.HD0, ABDNCFG.HD1, and ABDNCFG.HD2.
ab4kbook Page 7 Thursday, March 27, 1997 11:51 AM TABM Software Installation Table 3-1 3-7 Common TCP/IP Package Path Information Application Manufacturer Path Ping Telnet PCTCP FTP Software Inc. C:\PCTCP wping.exe wtnvt.exe LAN Workplace Novell Inc. C:\NET\BIN ping.exe tnvt220.exe PATHWAY Wollongong C:\PATHWAY winping.exe pwvt340.exe Super TCP Frontier Technologies C:\SUPERTCP wping.exe vtterm.exe Chameleon NetManage C:\NETMANAG ping.exe telnet.
ab4kbook Page 8 Thursday, March 27, 1997 11:51 AM 3-8 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) Figure 3-7 AccessBuilder Manager Program Group (TABMTOOL not in IPX) The AccessBuilder Manager program group contains three icons: ■ TABM Starts the AccessBuilder Manager application. ■ TABMTOOL (IP Only) Starts the AccessBuilder Manager Tool (TABMTOOL) application and identifies newly installed AccessBuilders so they can be given a network identity.
ab4kbook Page 9 Thursday, March 27, 1997 11:51 AM About the TABM Application About the TABM Application Autodiscovery 3-9 The TABM application is an easy-to-use, graphical environment for configuring and monitoring AccessBuilder servers that are reachable from your network. In addition to TABMTOOL listening for new AccessBuilder BootP requests, an autodiscovery facility is included.
ab4kbook Page 10 Thursday, March 27, 1997 11:51 AM 3-10 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) Menu Bar Toolbar Info read from server highlighted in Server List Displays the Single Server External view of the highlighted AccessBuilder Shows specific information about highlighted server Choose to add a server Server List shows all servers that respond to auto discovery Status Bar Choose to delete highlighted server Use to change AccessBuilder info Status Bar describes c
ab4kbook Page 11 Thursday, March 27, 1997 11:51 AM About the TABM Application IP address of server Name of server 3-11 Double-click the logo for info on the current software version Menu Bar Tool Bar Front Panel of the AccessBuilder 2000 Double-click this area to view the LAN statistics dialog box Rear Panel of the AccessBuilder 2000 Double-click this area to view the Asynchronous Port dialog box for the desired port Figure 3-9 External View (Ethernet LAN Adapter shown) Tool Bar Icons The icons
ab4kbook Page 12 Thursday, March 27, 1997 11:51 AM 3-12 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) Download/Upload File . (IP only) Allows (1) AccessBuilder configuration parameters to be uploaded to a specified TFTP server, (2) configuration parameters to be downloaded from a specified TFTP server to a specified AccessBuilder, (3) AccessBuilder server image to be downloaded form a TFTP server to a specified AccessBuilder. System Configuration Parameters.
ab4kbook Page 13 Thursday, March 27, 1997 11:51 AM Starting the TABM Application 3-13 Double-click any asynchronous port in the graphical image to configure asynchronous port parameters for that port. Use the Configuration menu to access other configuration dialog boxes for the displayed server. The single server port status update process is automatically repeated at an interval of n seconds, where n can be set to any value from 0 to 120 (the default time is 16 seconds).
ab4kbook Page 14 Thursday, March 27, 1997 11:51 AM 3-14 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) 3 At this point, you will want to change TABM’s login password from the default to your own. From the Administration menu, choose Change Password [Alt]+[A]+[C]. The Change Password dialog box appears.
ab4kbook Page 15 Thursday, March 27, 1997 11:51 AM Basic Configuration 3-15 Basically, an AccessBuilder only needs to be discovered in an IPX network in order to proceed with it’s configuration. Once this occurs, you are ready to perform either the Basic, or Guided Configuration.
ab4kbook Page 16 Thursday, March 27, 1997 11:51 AM 3-16 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM) Configuring an AccessBuilder Using Guided Configuration Guided Configuration enables a more comprehensive configuration of the AccessBuilder than does the Basic Configuration. When an AccessBuilder server is displayed in the external view window, choose Guided Configuration from the System menu.
ab4kbook Page 17 Thursday, March 27, 1997 11:51 AM Remote Client Configuration PPP/SLIP Clients PC Clients 3-17 The AccessBuilder supports UNIX or PC-based PPP or SLIP clients. Refer to the documentation provided with these packages and the AccessBuilder Server Release Notes for specific types and versions supported. The AccessBuilder Remote Client software is provided for use by PC-based clients requiring remote LAN access.
ab4kbook Page 18 Thursday, March 27, 1997 11:51 AM 3-18 CHAPTER 3: CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER (TABM)
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM 4 TROUBLESHOOTING This chapter provides troubleshooting information which can be used if the AccessBuilder or one of its components fails to operate correctly. If after reviewing the information in this chapter, you cannot correct the problem, contact your AccessBuilder supplier for further assistance. System Does Not Power On If the system fails to operate after you power it on, try the following procedures, one at a time, until the problem is solved.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM 4-2 CHAPTER 4: TROUBLESHOOTING IP Networks 1 Check to be sure you have your third-party TCP/IP stack installed correctly. You should be able to ping a known host such as a router or existing workstation. 2 Be sure the AccessBuilder and the TABM workstation are on the same subnet.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM Attached Terminal or Modem Does Not Operate Attached Terminal or Modem Does Not Operate 4-3 (Only if a local console or modem is attached) If a terminal or modem is attached to the console port and does not seem to be operating properly, follow the troubleshooting procedures recommended by the terminal/modem manufacturer. Also perform the following steps: 1 Make sure that the cable connections at both ends are secure.
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM 4-4 CHAPTER 4: TROUBLESHOOTING LED Functions The following table provides additional troubleshooting information that may be obtained through observation of the front panel LEDs. Table 4-1 LED Functions LED Name Behavior Function Power (green) On Always lit as long as the system is turned on. Status (yellow) Off Off while the system is in self-test or boot mode. If the Power LED is also off, indicates that there is no power to the system.
ab4kbook Page 5 Thursday, March 27, 1997 11:51 AM Error Messages 4-5 ■ Warning level (default) displays only messages that indicate potential problems detected by the software. The system may continue to function, but it is recommended that you take the action specified in the following section to correct the problem. ■ Error level displays messages that indicate a configuration error condition. The system may not function unless the error is corrected by reconfiguring and rebooting the system.
ab4kbook Page 6 Thursday, March 27, 1997 11:51 AM 4-6 CHAPTER 4: TROUBLESHOOTING
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM A SPECIFICATIONS This appendix contains the hardware specifications for the AccessBuilder 4000 system.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM A-2 APPENDIX A: SPECIFICATIONS Table A-4 Console Specifications Type Requirements PC or ASCII VT-100 compatible, ASCII code emulation Data Framing/Rate 8 bit data, no parity, one stop bit, 9600 baud rate Flow control Xon/XOff DCE Configured for direct terminal connection. Console connection to a modem requires null modem cable.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM Internet Protocol Support Internet Protocol Support RFC 791 768 792 793 826 854 855 857 858 894 903 919 922 950 951 1042 1055 1058 1144 1155 1157 1212 1213 1286 1332 1334 1350 1351 1420 1542 1552 1570 1618 1638 1661 1717 A-3 Name Internet Protocol (IP) User Datagram Protocol (UDP) Internet Control Message Protocol (ICMP) Transmission Control Protocol (TCP) Ethernet Address Resolution Protocol (ARP) Telnet Protocol (TELNET) Telnet option specification Te
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM A-4 APPENDIX A: SPECIFICATIONS
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM B REMOTE SOFTWARE UP/DOWNLOADING PROCEDURES This appendix describes the procedures involved in performing remote AccessBuilder software image downloading and configuration file uploads and downloads. These functions can be accomplished using one of three methods: ■ TABM over an IP network (preferred) ■ Telnet over an IP network ■ Using the Windows X-Modem file transfer protocol to up/download into the remote AccessBuilder 2000’s console port.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM B-2 APPENDIX B: REMOTE SOFTWARE UP/DOWNLOADING PROCEDURES TABM This method (preferred) uses TABM to perform the desired upload/download function over an IP network (requires a TFTP server to be available -- normally specified as part of the TABM installation procedure). You must have TABM installed on your workstation and can see the target AccessBuilder on the All Servers View list. You will also need to know the password for the target AccessBuilder.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM TABM B-3 1 Launch TABM and allow the autodiscovery process to occur. Locate the target AccessBuilder in the View All Servers list and double-click on the unit. 2 Enter the superuser password for the selected AccessBuilder. 3 Under the TABM System menu, select the Download/Upload dialog box. 4 Enter the appropriate IP address of the TFTP server on which you have placed the AccessBuilder files.
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM B-4 APPENDIX B: REMOTE SOFTWARE UP/DOWNLOADING PROCEDURES Telnet This method allows you to telnet into the target AccessBuilder’s command line user interface as a superuser and issue the "load" command to perform the desired transfer function. Although you telnet into the AccessBuilder, the load command uses TFTP as the transfer mechanism (requires a TFTP server to be available for either the upload or download functions).
ab4kbook Page 5 Thursday, March 27, 1997 11:51 AM Console Port B-5 2 Verify that the AccessBuilder IP address and default router address have been properly configured (see TABM on-line help or the optional AccessBuilder Software Configuration Guide). 3 If you are updating from software version 5.0 or above, use the Load command followed by the desired filename, followed by the TFTP server’s IP address. For example: \> load absrvr 192.142.72.80 Where 192.142.72.80 is the IP address of the TFTP server.
ab4kbook Page 6 Thursday, March 27, 1997 11:51 AM B-6 APPENDIX B: REMOTE SOFTWARE UP/DOWNLOADING PROCEDURES PC Use null modem cable here Telephone Network AccessBuilder 4000 SYSTEM STATUS Activity Status Power Remote Access Server AccessBuilder 4000 Series PC Use straigth-thru cable here AccessBuilder 4000 SYSTEM STATUS Activity Status Power Remote Access Server Figure B-3 Remote Download/Upload Using The AccessBuilder Console Port At the AccessBuilder 4000 remote site, you must have a mod
ab4kbook Page 7 Thursday, March 27, 1997 11:51 AM Console Port B-7 For the PC (terminal emulator), the setup for either direct or modem connection is the same: ■ 9600 baud ■ 8 data bits, 1 stop bit, no parity ■ hardware flow control ■ X-Modem binary file transfer For the modem connected to the PC, use the following configuration: ■ 9600 baud ■ hardware flow control For the modem to the AccessBuilder console port, use the following configuration: ■ 9600 baud ■ autoanswer ■ disable results
ab4kbook Page 8 Thursday, March 27, 1997 11:51 AM B-8 APPENDIX B: REMOTE SOFTWARE UP/DOWNLOADING PROCEDURES 3 Next, go to the Modem selection and enter the "AT" string required to initialize the modem you have connected to your COM port. 4 Select the Telephone Number selection and enter the phone number of the modem connected to the remote AccessBuilder. 5 At this point this information should be saved in a filename related to the target remote AccessBuilder.
ab4kbook Page 9 Thursday, March 27, 1997 11:51 AM Console Port B-9 If you are doing this via a modem you have to redial to the AccessBuilder unit if the modem on the console port was not set to ignore DTR. 5 After system reset, type the following command to start xmodem downloading in nindy: C> do;start xmodem downloading 6 Insert the “AccessBuilder server software” diskette (to be download) into the PC. Within the Windows Terminal emulator, click the “Send Binary File...
ab4kbook Page 10 Thursday, March 27, 1997 11:51 AM B-10 APPENDIX B: REMOTE SOFTWARE UP/DOWNLOADING PROCEDURES
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM C INSTALLING I/O CARDS This appendix describes how to install the WAN interface I/O cards, the cards should be installed before you install the server on your network. I/O cards provide an interface between outside users and the network. Physically, each of the I/O card ports is connected to a modem or a switched or dedicated digital line for connection to the outside world.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM C-2 APPENDIX C: INSTALLING I/O CARDS Port 4 Port 1 Port 8 Port 1 Figure C-1 Synchronous I/O Card Asynchronous I/O Card Major Components and Ports The synchronous card provides a V.35, RS-449, RS-232, or X.21 synchronous interface that can be used to interconnect the AccessBuilder to a synchronous modem for digital lease line connections. Figure C-2 shows the major components of the synchronous card and the external port on the back panel.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM Descriptions of I/O Cards Figure C-2 ISDN Cards C-3 Synchronous I/O Card Major Components and Port The S/T and U AccessBuilder ISDN adapter cards each have four ports. The U version, with an integrated NT1, is designed for direct connection to ISDN lines in North America, while the S/T version is designed for use in Europe and Japan. The S/T card connects to a network terminator unit, which in turn, connects directly to the ISDN line.
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM C-4 APPENDIX C: INSTALLING I/O CARDS Installation Overview Installation Procedure All of the I/O cards are installed in either Slot 1 or Slot 2, below the main processor board.
ab4kbook Page 5 Thursday, March 27, 1997 11:51 AM Installation Procedure C-5 C VA 40 1A 0 -2 z 11 0 H -6 50 OT 1 SL P UT I AU ET RN HE ET NC B E TP UI/ C/A E BN OL NS CO OT 2 SL Figure C-4 Removing a Face Plate Only remove the face plate from the I/O slot you are planning to use. All unused I/O slots must have the face plate installed to maintain proper cooling of the unit and regulatory compliance. Failure to cover open slots can result in overheating and void the warranty.
ab4kbook Page 6 Thursday, March 27, 1997 11:51 AM C-6 APPENDIX C: INSTALLING I/O CARDS C VA 40 1A 0 -2 z 11 0 H -6 50 OT 1 SL P UT I AU ET RN HE ET NC B E TP UI/ C/A E BN OL NS CO OT 2 SL Figure C-5 Fastening I/O Card Captive Screws A solid connection of the I/O card to the chassis is required for proper operation, but the screws should not be used to force the card into place.
ab4kbook Page 7 Thursday, March 27, 1997 11:51 AM Attaching I/O Cables C-7 1 Connect the RJ-45 end of the cable to the asynchronous port on the I/O card, then attach the DB-25 end of the cable to the modem as shown in Figure C-6. C VA 40 1A 0 -2 z 11 0 H -6 50 OT 1 SL P UT I AU ET RN HE ET NC B E TP UI/ C/A E BN OL NS CO OT 2 SL Figure C-6 Synchronous Card Connecting a Cable to an Asynchronous I/O Card 3Com makes four types of cables to accommodate your network requirements.
ab4kbook Page 8 Thursday, March 27, 1997 11:51 AM C-8 APPENDIX C: INSTALLING I/O CARDS Table C-1 Types of Synchronous Cables Cable Type Description X.21 cable The network connector is a male 15-pin X.21 connector for access to modem or data service unit (CSU/DSU) interfaces. If you have mistakenly received the wrong synchronous cable with your I/O card, contact your supplier for a replacement.
ab4kbook Page 9 Thursday, March 27, 1997 11:51 AM Attaching I/O Cables C VA 40 1A 0 -2 z 11 0 H -6 50 OT SL P UT I AU ET RN HE ET NC B E TP UI/ C/A E OL NS CO OT 2 SL Figure C-8 ISDN Card Connection BN 1 C-9
ab4kbook Page 10 Thursday, March 27, 1997 11:51 AM C-10 APPENDIX C: INSTALLING I/O CARDS
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM D CONFIGURATION WORKSHEETS This Appendix provides sample configuration worksheets as a convenience in assisting you to successfully configure the TABM workstation, the AccessBuilder 4000 servers, and the remote user’s AccessBuilder Remote Access Client software. This information can then be transferred to the screens that appear during the configuration procedure and may be photocopied and filled in for each workstation, server, or remote user.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM D-2 APPENDIX D: CONFIGURATION WORKSHEETS TABM Workstation on IP Network Workstation (PC running TABM) IP Address: What is the TABM password (default = admin)? What are the directory paths on this workstation for the following? Where TABM resides TFTP Server (see Note 1) Ping (or equivalent -- see Note 2) Telnet (or equivalent-- see Note 2) Note 1: If no directory is defined for a TFTP server, press Return to proceed.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM TABM Workstation on IPX Network TABM Workstation on IPX Network Workstation (PC running TABM) IPX Address: What is the TABM password (default = admin)? AccessBuilders to be managed from this TABM PC: IPX Server Name 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Server Location Server SU Password D-3
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM D-4 APPENDIX D: CONFIGURATION WORKSHEETS AccessBuilder Server General Information Server MAC Address Server Physical Location Server Name Super User Password Network Security System Type Sign-on Greeting Message Login Options: Normal Disable Login No Password Asynchronous Port Setup Port Modem Speed Compression Data Type 9600 No N/A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Console
ab4kbook Page 5 Thursday, March 27, 1997 11:51 AM AccessBuilder Server D-5 ISDN Information Interface U S/T Switch Type ATT5ESS NI1 DMS100 INS64 VN3 NET3 Point-to-Point (If yes, no SPIDs or RNs required in North America) Yes No SPID Numbers Directory Number Rotary/Hunt Group Number (if used) Slot 1 Ports Directory Number SPID Router/Auto V.120 or raw Directory Number SPID Router/Auto V.
ab4kbook Page 6 Thursday, March 27, 1997 11:51 AM D-6 APPENDIX D: CONFIGURATION WORKSHEETS IP Network Information Server IP Address Server Net Mask Default Router IP Address Telnet Admin Port (default = 3000) Dial-out Enabled Yes No Remarks IPX Network Information Local IPX Network Address Ethernet Data Link Type 802.3 802.
ab4kbook Page 7 Thursday, March 27, 1997 11:51 AM User Table D-7 User Table Users assign to AccessBuilder Name User Name Password Callback Number* Privilege Remarks Access Type (Auto or ARA 1.0**) 512 users maximum on the AccessBuilder 4000 *Callback is only supported when the remote user is running the AccessBuilder Remote Client software. **ARA 1.0 remote users must be assigned to a dedicated ARA 1.0 port.
ab4kbook Page 8 Thursday, March 27, 1997 11:51 AM D-8 APPENDIX D: CONFIGURATION WORKSHEETS Remote Client Remote User Name Date Location PC Type COM Port UART Type COM Port Used for Remote Access Modem Type and Speed Client NOS Client Telephone Number Callback Number Client Telephone Number Additional Phone Book Numbers Remarks
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM E TECHNICAL SUPPORT 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site as described below.
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM E-2 APPENDIX E: TECHNICAL SUPPORT Country Data Rate Telephone Number Australia up to 14400 bps 61 2 9955 2073 Brazil up to 14400 bps 55 11 547 9666 France up to 14400 bps 33 1 6986 6954 Germany up to 28800 bps 4989 62732 188 Hong Kong up to 14400 bps 852 2537 5608 Italy (fee required) up to 14400 bps 39 2 27300680 Japan up to 14400 bps 81 3 3345 7266 Mexico up to 28800 bps 52 5 520 7853 P. R.
ab4kbook Page 3 Thursday, March 27, 1997 11:51 AM Support from Your Network Supplier 3ComForum on CompuServe® Online Service E-3 Country Telephone Number Country Telephone Number Australia 1 800 123853 Netherlands 06 0228049 Belgium 0800 71279 Norway 800 11062 Denmark 800 17319 Portugal 0505 442 607 Finland 98 001 4444 Russia (Moscow only) 956 0815 France 05 90 81 58 Spain 900 964 445 Germany 0130 81 80 63 Sweden 020 792954 Italy 1678 99085 U.K.
ab4kbook Page 4 Thursday, March 27, 1997 11:51 AM E-4 APPENDIX E: TECHNICAL SUPPORT Support from 3Com If you are unable to receive support from your network supplier, technical support contracts are available from 3Com. Contact your local 3Com sales office to find your authorized service provider using one of these numbers: Regional Sales Office 3Com Corporation U.S.
ab4kbook Page 5 Thursday, March 27, 1997 11:51 AM Returning Products for Repair Returning Products for Repair Before you send a product directly to 3Com for repair, you must first be obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense. To obtain an RMA number, call or fax: 02/06/97 E-5 Country Telephone Number Fax Number U.S.A.
ab4kbook Page 6 Thursday, March 27, 1997 11:51 AM E-6 APPENDIX E: TECHNICAL SUPPORT
ab4kbook Page 1 Thursday, March 27, 1997 11:51 AM 3Com Corporation HARDWARE LIMITED WARRANTY 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: Network adapters Lifetime Other hardware products (unless otherwise specified above) 1 year Spare parts and spares kits 90 days If a product does not operate as warranted above during the appl
ab4kbook Page 2 Thursday, March 27, 1997 11:51 AM 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
