User Guide 3Com® 100 Secure Fiber-FX Network Interface Card 3CR990-FX-97 http://www.3com.com/ http://support.3com.com/registration/frontpg.pl Published December 2001 User guide version 1.0.
3Com Corporation ■ 5400 Bayfront Plaza ■ Santa Clara, California ■ 95052-8145 ■ U.S.A. Copyright © 2001 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
Contents About This Guide Conventions 1 1 Introduction Onboard 3XP Processor 3 Data Encryption 3 3CR990-FX-97 NIC Features 4 Offload Features 5 Remote Wake-Up 5 Remote Wake-Up Requirements 5 Remote Wake-Up and Multiple NIC Installations 5 Integrated Boot ROM with Managed PC Boot Agent (MBA) Desktop Management Interface (DMI) 2.
Contents 3 Installing NIC Drivers and Diagnostics For Windows Software Installation Requirements 17 Getting Help 17 Installing the Network Driver Using the EtherCD 18 Before Installing the Network Driver 18 Windows XP Professional 18 Installing the Driver 18 Verifying the Driver Installation 19 Windows 2000 19 Installing the Driver 19 Verifying the Driver Installation 20 Windows NT 4.
Contents 5 Installing NetWare Drivers Installing and Configuring the NetWare Driver 39 Using the Latest Support Packs 39 Obtaining NetWare Loadable Modules 40 NetWare Driver Installation Requirements 40 Netware Packet Receive Buffers 40 Slot Numbers for Multiple NICs 41 Obtaining Slot Numbers 41 Installing the NetWare Driver 41 Installing the NetWare Driver Using INETCFG 42 Installing Multiple NICs 43 Verifying the PCI Slot Number 43 Verifying the Installation and Configuration 44 Changing NetWare Driver
Contents 8 Running NIC Diagnostics Running the 3Com DOS Diagnostics Program 62 Running the NIC Diagnostics Tests 62 Running the Network Test 63 Running the NIC Test 64 Viewing the NIC LEDs in the 3Com Diagnostics Program Viewing Network Statistics 64 Using the 3Com Icon in the Windows System Tray 65 Enabling the Icon 65 Displaying Network Statistics 65 Removing the 3Com NIC Diagnostics Program 65 A Specifications and Cabling Requirements 3CR990-FX-97 NIC Specifications Cabling Requirements 68 B 67 In
Contents Index Regulatory Compliance Information FCC Class B Statement 85 FCC Declaration of Conformity 86 Industry Canada Class B Emission Compliance Statement 86 Avis de Conformité à la Réglementation d’Industrie Canada 86 VCCI Class B Statement 86 MIC Notice (Republic of Korea only) B Class Device 86
About This Guide This guide describes how to install, configure, and troubleshoot the 3Com® 100 Secure Fiber-FX-97 network interface card (NIC). This guide is intended for those who install and configure Ethernet NICs. Some familiarity with Ethernet networks and NICs is assumed. NOTE: If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.
About This Guide Convention Description Screen displays This typeface represents information as it appears on the screen. Commands The word “command” means that you must enter the command exactly as shown and then press Return or Enter. Commands appear in bold. Example: To launch the DOS diagnostics program, enter the following command: a: install The words “enter” and “type” When you see the word “enter” in this guide, you must type something, and then press Return or Enter.
1 Introduction This chapter describes the following 3Com® 100 Mbps PCI network interface card (NIC) model from the 3CR990-FX-97 NIC family. Product Name/Description Model Number 3Com 100 Secure Fiber-FX Network Interface Card 3CR990-FX-97 Client NIC for 3DES (168-bit) and DES (56-bit) encryption The 3Com 100 Secure Fiber-FX (3CR990-FX-97) NIC connects your PCI-compliant computer to a 100 Mbps Ethernet network. It provides advanced features for high performance and secure transactions.
1 Introduction 3CR990-FX-97 NIC Features The 3CR990-FX-97 NIC and accompanying software provide features that relieve network congestion and ensure high performance and maximum bandwidth availability. Portcover TX D A C ATA TL 10 N 0 K 3C R990-FX-97 The 3CR990-FX-97 NIC provides these features for supported IP and IPX environments: Supported NIC Feature Description Support for Offload Features Offloads key TCP/IP networking and security tasks from the Windows 2000 and Windows XP operating systems.
3CR990-FX-97 NIC Features Offload Features The 3CR990-FX-97 NIC supports Windows 2000 and Windows XP offload features in an IP environment. The Windows offload features are designed to enhance the operating system capabilities by off-loading key TCP/IP networking and security tasks from the operating system: NIC Offload Features Description IPSec Offload Reduces CPU utilization by allowing the 3XP processor and a crypto chip on the NIC to perform data encryption operations.
1 Introduction Integrated Boot ROM with Managed PC Boot Agent (MBA) The Managed PC Boot Agent (MBA) software adds management capabilities to the NIC by enabling the computer to boot from a network server, rather than from the computer’s local drive. MBA is compliant with the Preboot Execution Environment (PXE) specification. This preboot support allows you to use management applications to perform various tasks remotely.
3CR990-FX-97 NIC Features Remote Control The 3CR990-FX-97 NIC can also receive commands via Remote Control and Management Protocol (RMCP). This feature is also specified in the ASF specification and lets network administrators troubleshoot and resolve system issues across the network.
1 Introduction Link Negotiation Related to flow control is the auto negotiation capability, in which linked devices advertise their flow control capabilities and automatically select the best common mode of communication. Rare cases (for example, linking to a device that does not support auto-negotiation) may require that auto-negotiation be disabled on a port, thereby enabling forced link on that port. When forced link is enabled, linked devices must have matching flow control capabilities.
2 Installing and Connecting the NIC This chapter describes how to install the NIC in your PC and connect it to a Fast Ethernet network. Before starting the installation procedure, you can gain some familiarity with the directory structure and various files on the EtherCD supplied with the 3CR990-FX-97 NIC by reading Appendix C, "EtherCD Content and Navigation.
2 Installing and Connecting the NIC Installation Requirements The following items are required for hardware and software installation. ■ Network Interface Card (NIC) — At least one 3Com 100 Secure Fiber-FX (Model 3CR990-FX-97) NIC (included) ■ Processor: ■ Intel Pentium-class (or later) processor ■ RAM: ■ 64 MB RAM recommended ■ PCI slot— For each NIC, one bus master slot that conforms to PCI 32-bit specifications, revision 2.
Installing From Diskette Upgrading Windows 98 to Windows Me If you are upgrading a computer from Windows 98 to Windows Me and the computer already has a 3CR990-FX-97 NIC installed, follow the instructions in the WINME.TXT file located in the HELP directory on the EtherCD. Updating the Network Driver and NIC Software If you already have a 3CR990-FX-97 NIC installed and want to update the network driver, follow the instructions in “Updating the Network Driver and NIC Software” on page 28.
2 Installing and Connecting the NIC 7 Insert a blank, formatted diskette labeled Disk 1 in the PC, and then click Next. Files are copied. Disk 1 contains the installation files and driver files for Windows 2000, Windows NT, and Windows 95/98. 8 Remove the disk and insert the disk labeled Disk 2 when prompted, and then click OK. Files are copied. Disk 2 contains the diagnostic and firmware images. 9 Remove the disk and insert the disk labeled Disk 3 when prompted, and then click OK. Files are copied.
Preparing the NIC and the Computer Preparing the NIC and the Computer Observe the precautions listed in “Safety Precautions” on page 9. If the computer complies with PCI 2.2, Remote Wake-Up is automatically enabled through the PCI bus. Follow these preparation steps: 1 Verify that cable requirements are met. The SC port provides a 100 Mbps connection automatically, depending on the speed of the connected hub or switch.
2 Installing and Connecting the NIC Installing and Connecting the NIC Observe the safety precautions listed in “Safety Precautions” on page 9. Prepare the NIC and the computer as described in “Preparing the NIC and the Computer” on page 13. The following instructions apply to installing the NIC in most computers. If these instructions are not appropriate for your computer, refer to the documentation that accompanied the computer.
Installing and Connecting the NIC 5 Insert the network cable SC connector into the NIC port, as shown in the next figure. TX DA AC TA TL 10 N 0 K 6 Connect the other end of the network cable to a 100BASE-FX Fast Ethernet hub or switch that is connected to the network. 7 Turn on the power to the computer. 8 Check the 100 LNK (link) LED.
2 Installing and Connecting the NIC If the LED indicates a problem, ensure: ■ Your network hub or switch and the network cable connected to your NIC comply with the 100BASE-FX specifications. See “Preparing the NIC and the Computer” on page 13. ■ The network hub or switch is powered on. The next step is to install the software, as described in “Installing Software” on page 16.
3 Installing NIC Drivers and Diagnostics For Windows This chapter explains the following tasks on a computer running Windows XP Professional Edition, Windows 2000, Windows NT, Windows Millennium Edition (Windows Me), Windows 98, or Windows 95: ■ Install the network driver and NIC software using EtherCD ■ Update the network driver or NIC diagnostics program ■ Install multiple NICs To obtain the latest version of a driver: 1 Go to: http://www.3com.com/ 2 Click Downloads. 3 Search for “3CR990” and “drivers.
3 Installing NIC Drivers and Diagnostics For Windows Installing the Network Driver Using the EtherCD To install the network driver using the EtherCD, follow the steps in the section that is specific to your Windows operating system. Before Installing the Network Driver Before installing the network driver, make sure: ■ The NIC is installed in the PC and connected to the network. For instructions, see “Installing and Connecting the NIC” on page 14. ■ All software installation requirements are met.
Installing the Network Driver Using the EtherCD Verifying the Driver Installation 1 Right-click the My Computer icon, and then click Properties. 2 Select the Hardware tab. 3 Click Device Manager. 4 Double-click Network adapters and make sure the name of the 3Com 3CR990-FX-97 NIC appears. If a red X or a yellow exclamation point (!) appears by the name of the NIC, the installation was not successful. See “Troubleshooting the NIC Installation” on page 57 for troubleshooting help.
3 Installing NIC Drivers and Diagnostics For Windows Verifying the Driver Installation 1 Right-click the My Computer icon, and then click Properties. 2 Select the Hardware tab, and then click Device Manager in the middle panel. 3 Double click Network Adapters and make sure the name of the 3Com 10/100 PCI NIC appears. If a red X or a yellow exclamation point (!) appears by the name of the NIC, the installation was not successful. See Chapter 7, “Troubleshooting the NIC” for problem-solving help.
Installing the Network Driver Using the EtherCD 11 Click Close. If the Microsoft TCP/IP Properties screen appears, enter the requested information for your network environment. Refer to your system administrator or the Windows NT documentation for assistance. After entering the appropriate TCP/IP information and clicking OK, the Network Settings Change window appears. If the Microsoft TCP/IP Properties screen does not appear, the installation is complete. The Network Settings Change window appears.
3 Installing NIC Drivers and Diagnostics For Windows Windows Me This section describes how to install the network driver and NIC software in a PC client or server running Windows Me. Installing the Driver 1 Turn the PC power on. Windows detects the NIC. The Add New Hardware Wizard starts and displays the following message: Windows has found the following new hardware: PCI Ethernet Controller Windows can automatically search for and install software that supports your hardware.
Installing the Network Driver Using the EtherCD Windows 98 This section describes how to install the network driver and NIC software in a PC client or server running Windows 98. Installing the Driver 1 Turn the PC power on. Windows detects the NIC. The Add New Hardware Wizard starts. 2 Click Next. The Add New Hardware Wizard screen prompts you to select an option. 3 Select the Search for the best driver for your device (Recommended) option, and then click Next.
3 Installing NIC Drivers and Diagnostics For Windows Windows 95 This section describes how to install the network driver and NIC software in a PC client or server running Windows 95. CAUTION: Do not install a 3CR990-FX-97 NIC while installing Windows 95 OSR2 using the “Custom” option. Install Windows 95 OSR2 first, then install the 3CR990-FX-97 NIC. Before installing the NIC software: ■ Make sure the NIC is installed in the PC and connected to the network.
Installing the Network Driver Using the EtherCD 5 Do either of the following: ■ If the Windows 95 files were not copied to your hard drive, remove the EtherCD from the CD-ROM drive, insert the Windows 95 CD, enter the path to the CD-ROM drive, and then click OK. ■ If the Windows 95 files were copied to your hard drive, enter the path to the directory containing these files, and then click OK. Files are copied. The Systems Settings Change screen appears, prompting you to restart your computer. 6 Click Yes.
3 Installing NIC Drivers and Diagnostics For Windows 7 Do either of the following: ■ If the Windows 95 files were not copied to your hard drive, remove the EtherCD from the CD-ROM drive, insert the Windows 95 CD, enter the path to the CD-ROM drive, and then click OK. ■ If the Windows 95 files were copied to your hard drive, enter the path to the directory containing these files, and then click OK. Files are copied. The Systems Settings Change screen appears, prompting you to restart your computer.
Starting the 3Com NIC Diagnostics Program To install the 3Com NIC Diagnostics program: 1 Turn on the power to the PC and start Windows. 2 Insert the EtherCD in the CD-ROM drive. The EtherCD Welcome screen appears. NOTE: If the EtherCD Welcome screen does not appear, auto insert is probably not enabled for your CD-ROM drive. See “Enabling Auto Insert” on page 74 for instructions. 3 Click NIC Software. 4 Click NIC Drivers and Diagnostics. 5 Click Update NIC Driver.
3 Installing NIC Drivers and Diagnostics For Windows Updating the Network Driver and NIC Software To obtain the latest version of a driver: 1 Go to: http://www.3com.com/ 2 Click Downloads. 3 Search for “3CR990” and “drivers.” The network driver can be used in both Microsoft and NetWare network environments. To update the network driver and NIC diagnostic software: 1 Turn on the power to the PC and start Windows.
Installing Multiple NICs 3 Insert the EtherCD when prompted, and then click OK. 4 Follow the prompts on the screen to install the network driver. See “Windows XP Professional” on page 18, “Windows 2000” on page 19, “Windows NT 4.0” on page 20, “Windows Me” on page 22, “Windows 98” on page 23, or “Windows 95” on page 24 earlier in this chapter for driver installation instructions. 5 After the network driver is installed, restart the PC. 6 After the PC restarts, exit Windows and turn the power off.
3 Installing NIC Drivers and Diagnostics For Windows 13 When Windows NT starts, repeat step 3 through step 11 for each newly installed NIC. NOTE: You are not prompted for the EtherCD when you install the network driver for the second NIC.
4 Using Windows Offload Features This chapter provides instructions for enabling offloads in a Windows 2000 environment. It also describes configuring IPSec offloads in a Windows 2000 environment. The 3CR990-FX-97 NIC supports offload features for Windows 2000 and Windows XP in an IP environment.
4 Using Windows Offload Features The following table describes values for the offload functions: Value Offload Function Enabled All Offloads Disabled No offloads cksum TCP Checksum cksum-ipsec TCP Checksum and IPSec cksum-tcpseg TCP Checksum and TCP Segmentation cksum-tcpseg-ipsec TCP Checksum and TCP Segmentation and IPSec ipsec IPSec tcpseg TCP Segmentation tcpseg-ipsec TCP Segmentation and IPSec Configuring Offloads for a Group of Different NICs Your computer may contain a combination
Configuring IPSec Offloads Offloading Encryption Processing You can configure any two (or more) computers running Windows 2000 or Windows XP to perform IPSec encryption by changing the Local Security Setting in the operating system. With most non-3CR990-FX-97 NICs, all the IPSec processing is done by the host central processing unit (CPU), which significantly diminishes CPU performance.
4 Using Windows Offload Features The following table shows the available levels of encryption: Encryption Type Encryption Level Description AH Medium Authentication only ESP High Authentication and encryption Custom Varies Provides encryption and an extra authentication that includes the IP header. Custom allows you to select options for both AH and ESP, such as MD%/SHA-1 and DES/3DES. And you can select the rate at which new keys are negotiated.
Configuring IPSec Offloads Creating the Policy This sequence creates and names the new security policy. The Console1 and Console Root screen appears with IP Security Policies on Local Machine displayed in the list. 1 In the left pane, click IP Security Policies on Local Machine. 2 Right-click inside the right pane below the list items. 3 From the pop-up menu, select Create IP Security Policy. The IP Security Policy Wizard Starts. 4 Click Next. The IP Security Policy Name screen appears.
4 Using Windows Offload Features 7 Accept the default, and then click Next. 8 Click Finish to close the IP Filter Wizard. 9 Click Close to close the IP Filter List screen. Binding the Filter This sequence attaches the new filter to the policy. The IP Filter List screen appears. 1 Enable the option for the new filter name and make sure the new filter name is selected. 2 Click Next. Creating the Filter Action This sequence defines how the filter acts on the policy. The Filter Action screen appears.
Configuring IPSec Offloads Enabling Encryption An encryption policy must exist in the Console Root\IP Security Policies on the Local Machine screen before you can enable encryption on the 3CR990-FX-97 NIC. To enable encryption: 1 Right-click the desired policy icon in the right pane of the screen. 2 Select Assign. 3 A green plus (+) symbol appears on the policy icon to indicate that encryption is toggled on.
5 Installing NetWare Drivers This chapter describes how to install drivers for Novell NetWare versions 4.x, 5.x and 6.x. To obtain the latest version of a driver: 1 Go to: http://www.3com.com/ 2 Click Downloads. 3 Search for “3CR990” and “drivers.” Installing and Configuring the NetWare Driver This section describes how to install the NetWare driver on a Novell server running NetWare 4.x, 5.x, or 6.x. The NWSERVER directory contains the network driver file (3C99X.LAN).
5 Installing NetWare Drivers Obtaining NetWare Loadable Modules You can obtain current NLMs for the NetWare versions listed in the table below from the NWSERVER directory on the EtherCD, or from the Novell Web site: http://www.support.novell.com NetWare Version NLM Name NetWare 4.x, 5.x, 6.x ETHERTSM.NLM TCPIP.NLM NBI.NLM MSM.NLM NOTE: To upgrade the NetWare driver, you must create installation diskettes from the EtherCD that accompanied this product. Use these diskettes to install the Netware driver.
Installing and Configuring the NetWare Driver Slot Numbers for Multiple NICs If you are installing more than one NIC on a server, you must know which NIC corresponds to a given PCI slot to connect a cable from the NIC to the appropriate port on the hub or switch. You can correlate slots with physical NICs by the NIC MAC addresses. (The MAC address is written on a bar code label on the top component side of the NIC.
5 Installing NetWare Drivers Installing the NetWare Driver Using INETCFG To install the NetWare driver: 1 Copy the MSM.NLM, ETHERTSM.NLM, and NBI.NLM files from the NWSERVER directory on the EtherCD to the system directory; or use the latest service pack from Novell. NOTE: Copy the NLM files only if the versions existing on the server are older than the versions supplied on the EtherCD. The NLM file location is typically in the SYS:SYSTEM directory.
Installing and Configuring the NetWare Driver 16 Press Esc. You are prompted to save the changes. 17 Press Enter to save the changes. The configured Protocol to Network Interface Bindings screen appears. 18 Press Esc to Exit. The Main menu appears. 19 Restart the server. 20 Press Esc to exit from the program. Installing Multiple NICs To support more than one NIC in a PC running NetWare, change the AUTOEXEC.NCF file to the following format: load 3C99X.
5 Installing NetWare Drivers 3 NetWare lists the valid slot number(s) for the NIC, depending on how many NICs are installed. The values appearing in the list are the slot values you should use. Example: After you issue the command, a message appears. At the end of the message, additional text similar to the following appears: Total of 2 3C99x PCI adapter card(s) found. Supported slot values are 2,3.
Changing NetWare Driver Configuration Parameters Changing NetWare Driver Configuration Parameters You can change server configuration parameters using the NetWare installation program Configuration screen. The following table lists the parameters shown on the Configuration screen. Default values are shown in uppercase text. Parameter Range of Values Description Slot Number All PCI slot numbers valid to the system Represents the PCI slot number of the physical NIC to be configured.
6 Configuring the NIC This chapter describes how to configure the 3CR990-FX-97 NIC. NOTE: Before you change the NIC configuration settings, consult your system administrator. Default NIC Settings The table below lists the configuration settings for the NIC. The default setting is shown in uppercase text in the Settings column. Option Description NetBoot ROM Provides the ability to boot a PC over the network. Enables or disables the Netboot ROM (if a boot ROM is installed on the NIC).
6 Configuring the NIC Option Description Settings Alert Type Enabled alert types are reported to the Windows System Events monitor. The default setting is ALL alert types: - Information - Warning - Error Flow Control When enabled, the NIC throttles the incoming data packet stream to prevent the input buffers from overflowing and losing packets.
Changing General NIC Configuration Settings Changing General NIC Configuration Settings This section describes two NIC configuration methods. Depending on your PC operating system, you can use one of the following configuration programs: ■ 3Com NIC Diagnostics Program—for PCs running Windows XP, Windows 2000, Windows NT 4.0, Windows XP Professional Edition, Windows Me, Windows 98, or Windows 95. ■ 3Com Configuration and Diagnostics Program for DOS—for PCs running DOS and NetWare.
6 Configuring the NIC Using the 3Com DOS Configuration Program This section describes NIC configuration for computers running DOS or NetWare. To run the DOS diagnostic program: 1 Copy 3c99xcfg.exe from the EtherCD to the root directory of a DOS-bootable diskette. NOTE: If you do not have a DOS-bootable diskette, see “Making a DOS-Bootable Diskette” on page 11 for instructions. 2 Boot to DOS using the DOS-bootable diskette. 3 Enter the following at the DOS prompt: a:\3c99xcfg.
Configuring the Managed PC Boot Agent (MBA) Configuring the Managed PC Boot Agent (MBA) This section explains how to configure the Managed PC Boot Agent (MBA) boot ROM to boot from the network. NOTE: For detailed information on using, configuring, and troubleshooting the MBA boot ROM, refer to the 3Com Managed PC Boot Agent User Guide, located with the MBA software on the EtherCD. Enabling or Disabling the Boot ROM Setting The default NIC boot ROM setting is Disabled.
6 Configuring the NIC BBS BIOS-Compatible PCs To enable a BBS BIOS-compatible PC to boot from the network using the MBA boot ROM: 1 Make sure the NIC boot ROM setting is Enabled. See the previous section, “Enabling or Disabling the Boot ROM Setting,” for instructions. 2 Set a MBA manually as the first boot device in the PC BIOS. Refer to your PC documentation for instructions on accessing and configuring the PC BIOS. 3 Reboot the PC.
Disabling the 3Com Logo Disabling the 3Com Logo NOTE: This procedure is applicable only for Windows environments. To disable the 3Com logo that appears during startup: 1 Make sure the NIC, the network driver, and the 3Com NIC Diagnostics program are installed. 2 Open the Windows Start menu. 3 Select Programs, and then 3Com NIC Utilities. 4 Click 3Com NIC Doctor. The 3Com NIC Diagnostics General screen appears.
7 Troubleshooting the NIC This chapter describes procedures for locating problems you might have with the 3Com 100 Secure Fiber-FX (3CR990-FX-97) NIC. It explains how to: ■ Interpret the NIC LEDs. ■ Access 3Com support databases. ■ Troubleshoot NIC installation problems. ■ Troubleshoot NIC and network connection problems. ■ Troubleshoot Remote Wake-Up. ■ Remove the network driver.
7 Troubleshooting the NIC Troubleshooting Problems with the LEDs If a Link LED indicates a problem, check the following to ensure: 1 Your network hub or switch and the cable connecting to your NIC comply with the specifications appropriate for your network connection. 2 The hub or switch is powered on. Accessing 3Com Support Databases In addition to the 3Com support databases listed in this section, check the README.
Troubleshooting the NIC Installation Troubleshooting the NIC Installation This section interprets error messages or problem indicators that you might see during NIC installation. It also describes what you should do if the NIC installation fails for any reason. Problems/Error Messages If you encounter any of the following problems or error messages, follow the steps in “Cleaning Up a Broken Installation” below to resolve the problem.
7 Troubleshooting the NIC If you are prompted for 3Com files when Windows restarts, open the drop-down box and select the following path: \options\cabs See Chapter 3, “Installing NIC Drivers and Diagnostics For Windows,” for information about confirming that the NIC and driver are properly installed. After the driver has been reinstalled, reinstall the 3Com NIC Diagnostics program. See “Installing the 3Com NIC Diagnostics Program” on page 26 for instructions.
Troubleshooting Remote Wake-Up Troubleshooting Remote Wake-Up If your computer does not boot in response to a Remote Wake-Up event, perform these troubleshooting steps: 1 Make sure the computer meets the “Remote Wake-Up Requirements” on page 5. NOTE: Wake-On-Error is enabled by default. 2 Make sure you are using the latest driver for the NIC. This driver is shipped with the NIC on the EtherCD. It can also be downloaded from the 3Com Software Library.
7 Troubleshooting the NIC 9 Exit the Device Manager and shut down Windows. To reinstall the NIC driver and software, restart the computer. To physically remove the NIC from the computer, shut down the system, turn the power off, and remove the NIC from the computer. Windows NT 4.0 To remove the network driver: 1 Double-click the My Computer icon, then the Control Panel icon, and then the Network icon. The Network screen appears. 2 Click the Adapters tab.
8 Running NIC Diagnostics The 3Com 100 Secure Fiber-FX (3CR990-FX-97) NIC uses two types of NIC diagnostics programs: a Windows-based diagnostics program and a DOS-based diagnostics program. NOTE: Before starting any diagnostics program, close all running applications. Use the Windows-based 3Com NIC Diagnostics program if you are running any of the following operating systems: ■ Windows XP ■ Windows 2000 ■ Windows NT 4.
8 Running NIC Diagnostics Running the 3Com DOS Diagnostics Program To start the 3Com DOS diagnostics program for DOS and NetWare installations: 1 Copy 3c99xcfg.exe from the EtherCD to the root directory of a DOS-bootable diskette. CAUTION: If you are running Japanese DOS, you must switch to U.S.-mode DOS before running the 3Com DOS diagnostics program. NOTE: If you do not have a DOS-bootable diskette, see “Making a DOS-Bootable Diskette” on page 11 for instructions.
Running the NIC Diagnostics Tests The following tabs are available for viewing NIC data: Tab Description General Select the General tab to display the node address, I/O address, and device ID for the installed NIC. Configuration Select the Configuration tab to view and modify configuration settings for the installed NIC. Statistics Select the Statistics tab to view network traffic statistics about the installed NIC.
8 Running NIC Diagnostics Running the NIC Test Run the NIC Test to check the physical components, connectors, and circuitry on the NIC. 1 On the Diagnostics screen, click Run NIC Test. The NIC Test screen appears. 2 Click Perform NIC Test. While the test is running, a progress bar indicates test progress. If the test passes, the NIC is functioning correctly. If the test fails, a message indicates the error type. Click Help in the error message screen to obtain more information. 3 Click Close.
Using the 3Com Icon in the Windows System Tray Using the 3Com Icon in the Windows System Tray The 3Com icon, which can be enabled to appear in the Windows system tray, allows you to start the 3Com NIC Diagnostics program. It also allows you to view the NIC’s link speed and number of frames sent and received. Enabling the Icon To display the 3Com icon in the Windows system tray: 1 Make sure the NIC, the network driver, and the 3Com NIC Diagnostics program are installed. 2 Open the Windows Start menu.
A Specifications and Cabling Requirements This appendix lists the specifications, standards conformance, and cable requirements for the 3Com 100 Secure Fiber-FX (3CR990-FX-97) NIC. 3CR990-FX-97 NIC Specifications The following table provides environmental, interface, and standards information for the 3Com 100 Secure Fiber-FX (3CR990-FX-97) NIC. Hardware Memory 128 KB external RAM Bus interface PCI Local Bus Specification, Revision 2.2 32-bit bus PCI master Supports bus master scatter-gather DMAs.
A Specifications and Cabling Requirements Standards Conformance Microsoft PC97 Microsoft PC98 Microsoft PC99 PCI 2.1 and 2.2 DMI 1.0 and 2.0 ACPI 1.0 SMBus 2.2 WBEM Cabling Requirements The cable, quality, distance, and connectors must comply with the Electronic Industries Association/Telecommunications Industries Association (EIA/TIA) 568 Commercial Building Wiring Standard and the Technical Services Bulletin TSB38 standards.
B Installing the 3Com DMI Agent This appendix explains how to install the 3Com Desktop Management Interface (DMI) Agent on your PC. The 3Com DMI Agent allows any DMI-compatible browser or network management application that supports DMI 2.0 to remotely manage and configure advanced features of a 3CR990-FX-97 NIC. NOTE: For detailed information about the 3Com DMI Agent, refer to the 3Com DMI Agent User Guide included with the DMI Agent software on the EtherCD.
B Installing the 3Com DMI Agent System Requirements This section lists the client PC and network management requirements for installing and using the 3Com DMI Agent. Client PC Requirements Your PC requires the following items to use the 3Com DMI Agent: ■ DMI Service Provider 2.0 or greater (such as Smart Technologies Service Provider 2.0) ■ NDIS 3, 4, or 5 driver ■ Windows XP, Windows 2000, Windows NT 4.
Installing the 3Com DMI Agent 5 Click Install 3Com DMI Agent Now. The 3Com DMI Agent setup program prepares the InstallShield Wizard, which allows you to: ■ View the latest README.TXT file ■ Copy the 3Com DMI Agent User Guide to your computer hard drive. NOTE: The 3Com DMI Agent User Guide is in Microsoft Word format. If you do not currently have access to Microsoft Word, you can download a free version of the Microsoft Word reader from the Microsoft Web site.
C EtherCD Content and Navigation This appendix provides information about EtherCD content and navigation. If auto insert is enabled for your CD-ROM drive, the 3Com Welcome screen is displayed when you insert the EtherCD in your CD-ROM drive.
C EtherCD Content and Navigation Root Subdirectories List The following table lists and describes the root subdirectories included on the EtherCD that shipped with this product. Subdirectory Contains English Files specific to the English language. Other language subdirectories contain files specific to those languages. This subdirectory contains copies of Adobe Acrobat Reader (4.0 or 3.
Text Files List Text Files List The following table lists the text files included in the Help directory on the 3Com EtherCD. File Name File Description client32.txt Contains NetWare 4.x on Windows 95/98 client driver installation notes. license.txt Includes the 3CR990-FX-97 NIC software license agreement. netware.txt Explains how to install the ODI driver for NetWare 4.x, 5.x, and 6.x.
D Installing a 3Com NIC While Installing the NOS Follow these instructions to install 3Com software while you are installing the network operating system. (This procedure is often called “performing a fresh installation.”) Windows Fresh Installation For installation requirements, see “Installation Requirements” on page 10. To display the Help system during the driver installation, click Help on any 3Com window. Windows NT For instructions, see the WINNT.TXT file in the HELP directory on the EtherCD.
D Installing a 3Com NIC While Installing the NOS 10 Enter the location of the driver on the 3Com EtherCD. For example: D:\nwserver 11 In the Driver Summary screen, select 3C99X.LAN and press Enter. Edit parameters as necessary. 12 From the Additional Driver Options menu, select Return to Driver Summary. 13 Remove the EtherCD from the CD-ROM drive. 14 Insert the NetWare CD in the CD-ROM drive. 15 From the Options menu, select Continue. The installation continues. In NetWare 5.x and 6.
E Technical Support 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the most recent information, 3Com recommends that you access the 3Com Corporation World Wide Web site.
E Technical Support Support from Your Network Supplier If you require additional assistance, consult your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.
Index Numerics B D 100 LNK LED, viewing 55, 64 3C99X.
Index E EIA/TIA 568 standards 68 ENABLE_CHKSUM 45 encryption (3CR990-FX-97 NIC) overview 32 encryption (Windows 2000) binding a filter 36 binding a filter action 36 creating a policy 34 defining a Console 34 disabling 37 enabling 37 filter action, creating a 36 filter, creating a 35 error messages, sending to NetWare console 45 Error Tolerance 47 exclamation point (!) (yellow) in Windows Device Manager 57 F FAQs 56 flow control 7, 48 forced link 8 frames, sent and received, viewing 65 frequently asked que
Index NIC installation, hot plug 4 Node Address 45 Novell, see NetWare O offline diagnostics 4 offloading 802.
Index Windows NT 4.
Regulatory Compliance Information FCC Class B Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interference received, including interference that may cause undesired operation.
Regulatory Compliance Information FCC Declaration of Conformity We declare under our sole responsibility that the Model: Description: 3CR990-FX-97 3Com 100 Secure Fiber-FX Network Interface Card Client PCI NIC for 3DES (168-bit) encryption and DES (56-bit) encryption to which this declaration relates, is in conformity with the following standards or other normative documents: ■ ANSI C63.4-1992 Methods of Measurement ■ Federal Communications Commission 47 CFR Part 15, subpart B 15.
