Datasheet

SERVICE AND SUPPORT
3Com Global Services offers the resources and talents
of a major corporation plus more than two decades of
experience in resolving network challenges and
delivering business benefits to enterprises around
the world.
Global support with a personalized focus in the local
language helps drive productivity and minimize expenses.
Because 3Com understands both the technology and
the business, we’re the partner you need to maintain
your competitive edge and remain strong.
Additional Service, Support and Training Offerings
3Com Guardian
SM
Maintenance Service
This service provides comprehensive on-site support and
includes advance hardware replacement, expedited telephone
technical support and software upgrades
3Com Express
SM
Maintenance Service
This service provides speedy access to 3Com shipment of
advance hardware replacements (including a four-hour option),
expedited telephone technical support and software upgrades
Network Health Check
An activity-auditing service focused on improving network
performance and productivity
Includes traffic monitoring, utilization analysis, problem
identification, and asset deployment recommendations
Extensive report provides blueprint for action
Network Installation and Implementation Services
Experts set-up and configure equipment and integrate technologies
to maximize functionality and minimize business disruption
For large and complex sites, implementation services include
personalized configuration, project management, extended
testing and coaching on network administration
Project Management
Provides extra focus and resources that special projects demand
3Com engineers manage entire process from initial
specifications to post-project review
Using structured methodology, requirements are identified,
projects planned and progress of implementation activities tracked
3Com University
Self-paced and instructor-led technology and product
courses, plus certification programs
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