Owner's Manual

Troubleshooting Problems 113
On my VCX Business
Telephone, all incoming
internal calls come over my
speaker
phone.
You have the Hands Free feature enabled. For details,
see
Using the Hands Free Feature.
My telephone is not
forwarding my incoming
calls to my voice
mailbox.
Verify that you have activated the Forward to Voice
Mail feature. For details, see
Forwarding Calls to Voice
Mail.
On my VCX Business
Telephone, I added a
One-Touch speed dial, but
the telephone does not dial
that number.
Verify that you have correctly set up speed dialing. For
details, see
Speed Dialing.
My telephone keeps
ringing after I pick up the
handset.
■ Your telephone may have lost connection to the
system immediately after a call came in. Remove the
Ethernet cord from the jack, then re-insert it into
the wall jack.
■ Wait a few seconds. If the telephone continues to
ring, disconnect the electrical power for your
telephone, and then plug it back in.
The display panel shows
“Wait for NCP.”
Your telephone may be disconnected from the system.
Hang up your telephone and wait a few seconds. Then
pick up the handset. If the message still appears on
your telephone display panel, contact your
administrator.
Table 7 Possible Problems (continued)
Possible Problem Suggested Solutions