User Manual

48 CHAPTER 6: TROUBLESHOOTING THE NIC
Viewing the NIC LEDs in
the Diagnostics Program
To view the LEDs in the 3Com NIC Diagnostics program:
1 Make sure that the NIC, the network driver, and the 3Com NIC Diagnostics
program are installed.
2 Open the Windows Start menu.
3 Select Programs, and then 3Com NIC Utilities.
4 Click 3Com NIC Doctor.
The 3Com NIC Diagnostics General screen appears and displays following LEDs:
Link—lights if there is a valid connection between the NIC and the network.
Transmit—lights if the NIC is transmitting information.
Receive—lights if the NIC is receiving information.
Accessing the 3Com
Knowledgebase
To access a database of technical information that can help you diagnose and
solve NIC installation, configuration, and upgrade problems, go to:
http://knowledgebase.3com.com
Accessing the 3Com
NIC Help System
To access the 3Com NIC Help system:
1 Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are
installed.
2 Open the Windows Start menu.
3 Select Programs, and then 3Com NIC Utilities.
4 Select 3Com NIC Doctor Help.
The main Help screen appears.
5 Click Help Topics to display a list of Help topics or click Find to search for a Help
topic.
Accessing Other
Information
To access release notes and frequently asked questions about the NIC:
1 Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are
installed.
2 Open the Windows Start menu.
3 Select Programs, and then 3Com NIC Utilities.
4 Click 3Com NIC Doctor.
The 3Com NIC Diagnostics General screen appears.
5 Click the Support tab.
The Support screen appears.