Router 3000 Family Installation Guide Router 3012 (3C13612) Router 3013 (3C13613) Router 3015 (3C13615) Router 3016 (3C13616) Router 3018 (3C13618) http://www.3com.com/ Part No.
3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064 Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
CONTENTS ABOUT THIS GUIDE Conventions 5 INTRODUCING THE ROUTER 3000 FAMILY Router 3012 7 Router 3013 and Router 3015 Router 3016 and Router 3018 10 14 INSTALLING THE ROUTER Preparing to Install the Router 19 Mounting the Router on a Vertical Surface 22 Installing the Router on a Workbench 23 Connecting the Protection Ground Wire 23 Connecting the Power Cable 23 Connecting the Router to the Console Terminal Connecting the Router to the Ethernet 24 Connecting the Router to the WAN 25 Verifying the Instal
OPTIONAL CABLE SPECIFICATIONS Console Cable 51 AUX Cable 51 Ethernet Cable 52 Serial Port Cable 53 T1 Cable 63 ISDN BRI Cables 63 OBTAINING SUPPORT FOR YOUR ROUTER Register Your Product to Gain Service Benefits Purchase Value-Added Services 65 Troubleshoot Online 65 Access Software Downloads 65 Contact Us 66 Telephone Technical Support and Repair 66 65
Conventions 5 ABOUT THIS GUIDE This guide describes the 3Com® Router 3000 Family of routers and how to install hardware, configure and boot software, and maintain software and hardware. This guide also provides troubleshooting and support information for your router. This guide is intended for the system or network administrator who is responsible for configuring, using, and managing the routers.
CHAPTER : ABOUT THIS GUIDE Words in italics Italics are used to: Emphasize a point. Denote a new term at the place where it is defined in the text. Identify menu names, menu commands, and software button names. Examples: From the Help menu, select Contents. Click OK. Words in bold Boldface type is used to highlight command names. For example, “Use the display user-interface command to...
1 INTRODUCING THE ROUTER 3000 FAMILY Routers in the 3Com® Router 3000 Family provides the following types of ports: ■ Ethernet port ■ Synchronous/asynchronous serial port ■ Auxiliary (AUX) port ■ ISDN BRI S/T and U port ■ CT1/PRI port ■ E1/CE1/PRI port These features allow you to combine the various networking technologies, such as PSTN/ISDN, FR (Frame Relay), X.25, leased line, and T1 line.
CHAPTER 1: INTRODUCING THE ROUTER 3000 FAMILY Figure 2 illustrates the back panel of the Router 3012. Figure 2 Back Panel of the Router 3012 Power switch System Specifications Power input socket AUX port Grounding screw Console 100M Ethernet port port SERIAL0 SERIAL1 Table 3 lists system specifications for the Router 3012.
Router 3012 9 Table 4 Router 3012 LEDs (continued) LED Description SERIAL1 Off — The link is not connected. Green — The link is connected. Flashing green — Data is being transmitted over serial port 1. AUX Off — The link is not connected. Green — The link is connected. Flashing green — Data is being transmitted over the AUX port. SYSTEM Flashing green — The system is operating normally. Always green or off — The system is not operating normally.
CHAPTER 1: INTRODUCING THE ROUTER 3000 FAMILY Ethernet Port Table 7 lists attributes of the Ethernet port. Table 7 Attributes of the Fast Ethernet Port Attribute Description Connector RJ-45 Frame format Ethernet_II Ethernet_SNAP IEEE 802.2 IEEE 802.3 Operating mode 10/100 Mbps autosensing Full duplex/half duplex Network protocol IP (Internet Protocol) Novell IPX (Internet Packet Exchange) Synchronous/Asynchronous Serial Port Table 8 lists attributes of the serial port.
Router 3013 and Router 3015 11 Figure 3 Router 3013 and Router 3015 Power LED 100M Ethernet LED Serial LED BRI LED AUX LED System LED Figure 4 illustrates the back panel of the Router 3013 and 3015. Figure 4 Back Panel of the Router 3013 and Router 3015 OFF ON DC12V CON 100M ETH CON port Power switch Power input socket System Specifications AUX AUX port SERIAL BRI Grounding 100M screw Ethernet port SERIAL0 BRI port Table 9 lists system specifications for the Router 3013 and Router 3015.
CHAPTER 1: INTRODUCING THE ROUTER 3000 FAMILY Table 9 System Specifications for the Router 3013 and Router 3015 (continued) LEDs Item Router 3013 Description Operating humidity 5 to 85% (noncondensing) Router 3015 Description Table 10 lists and describes the LEDs on the front panel of the Router 3013 and Router 3015. Table 10 Router 3013 and Router 3015 LEDs LED Description POWER Off — The power is not on. Green — The power is on. 100M ETH Off — The link is not connected.
Router 3013 and Router 3015 13 AUX Port Table 12 lists attributes of the AUX port. Table 12 Attributes of the AUX Port Attribute Description Connector RJ-45 Port standard Asynchronous EIA/TIA-232 Baud rate 300 bps to 115.2 kbps Services Modem dial-up Backup Protocols PPP (Point to Point Protocol) SLIP (Serial Line Internet Protocol) MP (Multilink PPP) Ethernet Port Table 13 lists attributes of the Ethernet port.
CHAPTER 1: INTRODUCING THE ROUTER 3000 FAMILY Table 14 Attributes of the Serial Port (continued) Description Attribute Synchronous Asynchronous Protocols PPP PPP MP SLIP LAPB (Link Access Protocol-Balanced) MP HDLC (High-level Data Link Control) SDLC (Synchronous Data Link Control) X.25 Frame Relay ISDN S/T and ISDN U Ports Table 15 lists attributes of the ISDN S/T and ISDN U ports.
Router 3016 and Router 3018 15 Figure 6 Back Panel of the Router 3016 OFF ON Power switch Power input socket CON AUX 100METH CT1/PRI 100M Ethernet Grounding screw port CT1/PRI port AUX port CON port Figure 7 illustrates the Router 3018. Figure 7 Router 3018 Power LED Ethernet LED E1 Link LED E1 ACT LED AUX LED System LED Figure 8 illustrates the back panel of the Router 3018.
CHAPTER 1: INTRODUCING THE ROUTER 3000 FAMILY Table 16 System Specifications for the Router 3016 and Router 3018 (continued) Item Router 3016 Description Maximum power 20 W Router 3018 Description Power supply (external) Input voltage and frequency: 100 to 240V AC (the actual range can be 80 to 264 V) 50/60 Hz Input current: 0.5A to 1A Output voltage: 12 V Output current: 4 A Dimensions (W X H X D, 251 X 42.5 X 187 mm (9.9 X 1.7 X 7.
Router 3016 and Router 3018 Table 18 Attributes of the Console Port (continued) Attribute Description Baud rate 9.6 to 115.2 kbps (the default is 9.6 kbps) Services Connects with character terminal Connects with serial ports of the local PCs and runs the terminal emulation program on the PCs Command line interface AUX Port Table 19 lists attributes of the AUX port.
CHAPTER 1: INTRODUCING THE ROUTER 3000 FAMILY Table 21 Attributes of the CT1/PRI Port (continued) Attribute CT1/PRI Description E1/CE1/PRI Description Operating mode Channelized T1 E1 Fractional T1 Channelized E1 ISDN PRI Fractional E1 ISDN PRI Services Backup Terminal access ISDN Protocols PPP MP HDLC LAPB X.25 (ITU-T X series Recommendations) Frame Relay Q.921 Q.931 Q.
2 INSTALLING THE ROUTER There are two ways you can install your router: ■ On a vertical surface ■ On a workbench The following sections describe how to prepare and install your router: Preparing to Install the Router Safety Warnings ■ Preparing to Install the Router ■ Mounting the Router on a Vertical Surface ■ Installing the Router on a Workbench ■ Connecting the Protection Ground Wire ■ Connecting the Power Cable ■ Connecting the Router to the Console Terminal ■ Connecting the Router
CHAPTER 2: INSTALLING THE ROUTER ■ During the installation, wear an ESD (Electro-Static Discharge) preventive wrist strap and ESD-preventive gloves. See “Static Electricity” on page 20 for additional information on ESD prevention. 3Com recommends that you use an uninterrupted power supply (UPS) with your router. General Site Requirements The environment of the installation site influences the performance and lifetime of the router.
Preparing to Install the Router 21 ■ The equipment room is dust-proof ■ Adequate temperature and humidity conditions prevail ■ The operator wears the ESD-preventive wrist strap, ESD-preventive gloves and ESD-preventive clothes while handling the circuit board. ■ The dismantled circuit board is placed upward on the ESD preventive workbench, or put into an ESD preventive bag. ■ You avoid direct contact with the elements of the circuit board.
CHAPTER 2: INSTALLING THE ROUTER ■ ■ Ethernet cable ■ Console cable ■ AUX cable ■ Power supply, power cord, and chassis ground wire Equipment A router Ethernet 10/100BASE-T Hub or LAN switch Channel service unit/data service unit (CSU/DSU) or other data communications equipment (DCE) equipment (such as a modem) Configuration terminal, such as a PC The Router 3000 can be mounted onto a vertical surface using two pan-head screws aligned to the brackets on the base of the router.
Installing the Router on a Workbench 23 Figure 10 Mounting the Router on a Vertical Surface Pan-head screw Installing the Router on a Workbench Connecting the Protection Ground Wire You can install any Router 3000 on a workbench. To install the router on a workbench, take the following precautions: ■ Ensure that the workbench is smooth and stable. ■ Leave a heat-dissipation clearance of 10 m (4 in) around the router. ■ Do not put heavy objects on the router.
CHAPTER 2: INSTALLING THE ROUTER If you repeat this procedure several times and the POWER LED remains off, see “The Power LED is Off.” on page 49. Figure 12 illustrates the power supply. Figure 12 Router 3000 Power Supply Connecting the Router to the Console Terminal The Router 3000 provides a console port, through which you can configure the router. The console cable is an 8-core shielded cable. The end that is used to connect to the console port of the router has an RJ-45 connector.
Connecting the Router to the WAN 25 To connect the Ethernet cable: 1 Turn off power to the router. 2 Select the Ethernet cable. When connecting the router with a PC or a router, use the crossover network cable. When connecting the router to a hub or a LAN switch, use the straight-through network cable. 3 Connect one end of the Ethernet cable to the appropriate Ethernet module on the router. 4 Connect the other end of the Ethernet cable to the Ethernet port of the network device.
CHAPTER 2: INSTALLING THE ROUTER Nine types of serial port cables are available. However, these cables are optional and you must select the proper one based on your requirements when you purchase the router. All these types of cables have a DB-50 adapter at the router end. For pinout details of the serial port cables, see Appendix A. At the network end, the connector is different for each type of cable, as described in the following list: ■ V.24 (EIA/TIA-232) DTE cable — DB-25 (male) adapter ■ V.
Verifying the Installation Connecting to the ISDN BRI Port 27 The Router 3013 router has an ISDN S/T port and the Router 3015 router has an ISDN U port. These routers perform data transfer in 2B+D mode and support both ISDN dial-up and leased line. See Table 15 on page 14 for the ISDN port attributes. The ISDN S/T cable is a 4-core twisted pair cable. Both ends of the cable have RJ-45 connectors.
CHAPTER 2: INSTALLING THE ROUTER
3 BOOTING AND CONFIGURING THE ROUTER During the initial configuration of the router, you can use only the console or AUX port. This chapter describes how to connect the router to a local or remote console terminal and how to set parameters at the console terminal.
CHAPTER 3: BOOTING AND CONFIGURING THE ROUTER Figure 14 Connection Description Dialog Box 2 Enter the name of the new connection in the Name field and click OK. The Connect To dialog box, shown in Figure 15 displays. Figure 15 Connect To Dialog Box 3 Select the serial port for the connection from the Connect using dropdown menu and click OK. The Connection Properties dialog box, shown in Figure 16 displays.
Setting the Parameters of the Console Terminal Figure 16 Connection Properties Dialog Box 4 Set the following parameters: Bits per second — 9600 Data bits — 8 Parity — None Stop bits — 1 Flow control — None. 5 Click OK. The HyperTerminal dialog box displays, as shown in Figure 17.
CHAPTER 3: BOOTING AND CONFIGURING THE ROUTER Figure 17 HyperTerminal Window 6 Select Properties. The Properties dialog box for your connection displays. 7 Click the Settings tab, shown in Figure 18. Figure 18 Settings Tab 8 In the Emulation dropdown menu, select VT100 or Auto detect. Click OK.
Powering on the Router Powering on the Router 33 Before you power on the router, verify that: ■ The connection between the power cord and ground wire is secure ■ The voltage of the power supply complies with the requirement of the router ■ The console cable is correctly connected to either the PC or the terminal, and that the parameters are correct, as described in “Setting the Parameters of the Console Terminal” on page 29.
CHAPTER 3: BOOTING AND CONFIGURING THE ROUTER * 3Com Router Boot Rom, V4.60 ******************************************** Copyright(C) 2002-2005 by 3Com Corporation, Inc. Compiled at 20:46:59 , Jul 25 2003. Now testing memory...OK 64M bytes SDRAM 8192k bytes flash memory Hardware Version is MTR 0.1 CPLD Version is CPLD 1.0 Bootrom Version is V1.00 Press Ctrl-B to Enter Boot Menu The contents displayed on the terminal can vary with different versions of Boot ROM.
Configuration Fundamentals of the Router 35 3 Configure the WAN port of the router: ■ Configure the physical operating parameters (the operating mode of the serial port, baud rate, and synchronous clock) of the port according to the transmission medium of the WAN. For the dial-up port, you need to configure DDR parameters. ■ Configure the link layer protocol encapsulated on the port and the related operating parameters according to the type of the WAN.
CHAPTER 3: BOOTING AND CONFIGURING THE ROUTER ■ Provides network diagnostic tools, such as Tracert and Ping, to quickly diagnose the availability of the network. ■ Provides detailed debugging information to diagnose network faults. ■ The command line interpreter adopts fuzzy search for the keywords of the command. A conflict-free keyword if entered, will be interpreted accordingly. For example, for a display command, you can enter dis.
4 Software Maintenance MAINTAINING THE ROUTER The Router 3000 supports three types of software file: ■ BootROM program files ■ Application files ■ Configuration files This chapter describes the configuration methods you can use to upgrade, upload and download configuration files and application files, and manage the BootROM password. Accessing the Boot Menu The Boot menu is used during software maintenance of the router.
CHAPTER 4: MAINTAINING THE ROUTER Enter the Boot ROM password, if there is one, and press Enter.
Software Maintenance 39 7 Select Browse in the Send File dialog box, shown in Figure 20, and select the application you want to download. Figure 20 Send File Dialog Box 8 In the Protocol dropdown menu, select Xmodem. 9 Click Send. The system displays the Xmodem file send dialog box, shown in Figure 21.
CHAPTER 4: MAINTAINING THE ROUTER 10 Restore the baud rate of the console terminal to 9600bps and repeat the disconnection and reconnection of the terminal. Downloading BootROM with the Xmodem Protocol To upgrade the Boot ROM by using Xmodem: 1 Power on the router start the POST, and press Ctrl+B within 5 seconds of the prompt that tells you to do so.
Software Maintenance 41 7 Depending on your TFTP server interface, click on the appropriate icon or button, to set the path for the application on your system. Configuring the Router 1 Enter the TFTP configuration status. 2 Boot the router and press N immediately when Booting displays on the screen. The following information displays on the terminal interface: (M)odify any of router configuration or (C)ontinue? [M] 3 Press Enter.
CHAPTER 4: MAINTAINING THE ROUTER Upgrading the Application To upgrade the application: 1 Boot the system normally. 2 Press Ctrl+B within 5 seconds of the prompt that tells you to do so. 3 Enter the BootROM password, if necessary. 4 Enter 2 at the Boot menu, to select Download the Application Program Through TFTP. The following information displays: Please start TFTP server then press ENTER key to get started 5 If the PC running TFTP Server is ready, press Enter to begin loading the program.
Software Maintenance 43 The IP addresses of the PC network port and of the router’s Ethernet port must be on the same segment. 4 Copy the application program files to a path, the default is C:\version.
CHAPTER 4: MAINTAINING THE ROUTER 220 FTP server ready on R3000 at User(10.110.10.10:(none)): 3 Use the username and password that have already been set on the router to log on to the FTP server. User(10.110.10.10:(none)): user 331 Password required for ftp Password: 230 User ftp logged in ftp> The appearance of the ftp> prompt indicates that you can begin the upload or download operation. During the upload and download operation, the default name of the router’s application program is SYSTEM.
Software Maintenance In this example, user indicates the user name, 123 indicates the new user password. [R3000] quit [R3000] save 6 Execute the save command after modifying the user password to save the change. [R3000] quit [R3000] save If the Boot ROM password for the router is lost, contact your Service representative.
CHAPTER 4: MAINTAINING THE ROUTER Maintaining Router Hardware In preparation for the maintenance of your router hardware, have the following tools: ■ Phillips screwdriver ■ ESD-preventive wrist strap and ESD-preventive glove ■ Static shielding bag ■ Chip extractor CAUTION: Observe the following precautions when maintaining your router hardware: Opening the Cover of Router Chassis ■ On the Router 3000, there is a seal on one of the screws on the chassis.
Maintaining Router Hardware Replacing the Boot ROM 47 When a Boot ROM is damaged or when data becomes corrupted because of a software failure and cannot be corrected, the Boot ROM should be replaced. Router 3000 Boot ROMs are located at the same position on the mainboard, as shown in Figure 26. Figure 26 Boot ROM Location Boot ROM location CAUTION: Use a chip extractor to replace the Boot ROM.
CHAPTER 4: MAINTAINING THE ROUTER
5 The Power LED is Off. TROUBLESHOOTING If the power LED is off, verify that: ■ The power switch of the router is turned on. ■ The power supply switch is turned on. ■ The power cord of the router is connected properly. ■ The power supply suits the requirement of the router. CAUTION: Do not plug in or unplug the power cord when the power is on. After having checked the conditions in the previous list, if the power LED is still off, contact your Service representative.
CHAPTER 5: TROUBLESHOOTING Illegible Characters Display on the Terminal after Power-On If the system operates normally after the system runs the POST, the start-up information is displayed on the console terminal. If the configuration system has a fault, the terminal may display only illegible characters.
A OPTIONAL CABLE SPECIFICATIONS The tables in this appendix describe the pinouts for the cables that you can use with Router 3000 series routers. Pins that are not described in the following tables are not connected. Console Cable Figure 27 illustrates the console cable. Figure 27 Console Cable Assembly Enlarged A side DB25 Female 8P8C Plug Enlarged B side DB9 Female Enlarged C side Table 25 describes the console cable pinouts.
CHAPTER A: OPTIONAL CABLE SPECIFICATIONS Figure 28 illustrates the AUX cable. Figure 28 AUX Cable Assembly Enlarged A side DB25 Male 8P8C Plug Label Enlarged B side DB9Male Enlarged C side Table 26 describes the AUX cable pinouts.
Serial Port Cable 53 LAN Switch. Straight-through network cables are delivered along with the router. ■ Crossover network cable — The sequences of the wires crimped at the RJ-45 connectors of the two ends are different. The cable is used in the connection between the terminal device, such as a PC or a router, and another terminal device. You can create this cable yourself, if necessary. Table 27 describes straight-through network cable pinouts.
CHAPTER A: OPTIONAL CABLE SPECIFICATIONS Synchronous and Asynchronous mode V.35 and V.24 (EIA/TIA-232) standards support synchronous operating mode, while only V.24 (EIA/TIA-232) standard supports the asynchronous operating mode. The maximum transmission distance and baud rate of the signal vary with the operating mode. See Table 29 for details. Table 29 Transmission Rate and Transmission Distance of V.24 (EIA/TIA-232)/V.35 Cable V.24 (EIA/TIA-232) V.
Serial Port Cable 55 Figure 30 V.24 DTE Cable Assembly DB25 Male Enlarged A side DB50 Male Enlarged B side Label Table 31 describes V.24 (EIA/TIA-232) DTE cable pinouts. Table 31 V.24 (EIA/TIA-232) DTE Cable Pinout DB-50 V.
CHAPTER A: OPTIONAL CABLE SPECIFICATIONS Table 32 V.
Serial Port Cable V.35 DTE Cable Pinouts 57 Figure 32 illustrates the V.35 DTE cable. Figure 32 V.35 DTE Cable Assembly V.35 Male Enlarged A side DB50 Male Label Enlarged B side Table 33 describes V.35 DTE cable pinouts. Table 33 V.35 DTE Cable Pinouts V.
CHAPTER A: OPTIONAL CABLE SPECIFICATIONS Figure 33 V.35 DCE Cable Assembly V.35 Female Enlarged A side DB50 Male Label Enlarged B side Table 34 describes V.35 DCE cable pinouts. Table 34 V.35 DCE cable Pinouts DB-50 X.
Serial Port Cable Figure 34 X.21 DTE Cable Assembly Table 35 describes X.21 DTE cable pinouts. Table 35 X.21 DTE Cable Pinouts X.
CHAPTER A: OPTIONAL CABLE SPECIFICATIONS Table 36 X.21 DCE Cable Pinouts (continued) EIA/TIA-449 DTE Cable Pinouts DB50 Signal Signal Direction Signal DB15 14 CTS/RTS- <- Control- 10 20 RXD/TXD+ <- Transmit+ 2 44 RXD/TXD- <- Transmit- 9 15 TXD/RXD+ -> Receiver+ 4 39 TXD/RXD- -> Receiver- 11 16 RXC/TXCE+ -> Timing+ 6 40 RXC/TXCE- -> Timing- 13 - Shielding sheath <--> Shielding sheath - Figure 36 illustrates the EIA/TIA-449 DTE cable.
Serial Port Cable Table 37 EIA/TIA-449 DTE Cable Pinouts (continued) EIA/TIA-449 DCE Cable Pinouts DB50 Signal Signal Direction Signal DB37 40 TXCE/RXC- -> TT- 35 19 RXC/TXCE+ <- RT+ 8 43 RXC/TXCE- <- RT- 26 18 TXC/NIL+ <- ST+ 5 42 TXC/NIL- <- ST- 23 - Shielding sheath <--> Shielding sheath - Figure 37 illustrates the EIA/TIA-449 DCE cable. Figure 37 EIA/TIA-449 DCE Cable Assembly Table 38 describes EIA/TIA-449 DCE cable pinouts.
CHAPTER A: OPTIONAL CABLE SPECIFICATIONS Table 38 EIA/TIA-449 DCE Cable Pinouts (continued) EIA-530 DTE Cable Pinouts DB50 Signal Signal Direction Signal DB37 41 NIL/TXC- <- ST- 23 - Shielding sheath <--> Shielding sheath - Figure 38 illustrates the EIA-530 DTE cable. Figure 38 EIA-530 DTE Cable Assembly Table 39 describes EIA-530 DTE cable pinouts.
T1 Cable T1 Cable Figure 39 illustrates the T1 cable. Figure 39 T1 Cable RJ-45 RJ-45 Table 40 describes T1 cable pinouts. Table 40 T1 Cable Pinouts ISDN BRI Cables RJ-45 Straight-through Shielded Network Cable Signal Description RJ-45 1 White (Orange) Rx Ring 1 2 Orange Rx Tip 2 3 White (Green) - - 3 4 Blue Tx Ring 4 5 White (Blue) Tx Tip 5 6 Green - - 6 7 White (Brown) - - 7 8 Brown - - 8 Figure 40 illustrates the the ISDN S/T Port cable.
CHAPTER A: OPTIONAL CABLE SPECIFICATIONS Figure 41 ISDN U Port Cable Table 42 describes ISDN U port cable pinouts.
B OBTAINING SUPPORT FOR YOUR ROUTER Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits, you must first register your product at http://eSupport.3com.com/. 3Com eSupport services are based on accounts that you create or have authorization to access. First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registration, Repair Services, and Service Request.
APPENDIX B: OBTAINING SUPPORT FOR YOUR ROUTER Software Upgrades are the software releases that follow the software version included with your original product. In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller. Contact Us 3Com offers telephone, e-mail and internet access to technical support and repair services.
Telephone Technical Support and Repair Country Telephone Number From anywhere in these regions, call: +44 (0)1442 435529 Country Telephone Number Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U.K.
APPENDIX B: OBTAINING SUPPORT FOR YOUR ROUTER
