3101 Basic Telephone Guide for 3Com® Asterisk® Part Number 900-0470-01 Rev AB Published January 2008 http://www.3com.
3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064 Copyright © 2007-2008, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
CONTENTS ABOUT THIS GUIDE Conventions 8 Comments 8 1 GETTING STARTED Configuration Overview 10 Telephone Overview 10 Configuration Options 11 2 BASIC TELEPHONES MODELS 3101 AND 3101SP Buttons and Controls 14 Access Buttons 16 Status Lights for System Appearance Buttons Access Button Label 18 3 BASIC TELEPHONE OPERATION Logging In to Your Telephone 20 Changing Your Password 21 Answering a Call 21 Answering a Second Call 21 Making Calls 21 Making Internal Calls 22 Redialing a Call 22 Making External Cal
Using the Hands Free Feature 26 Putting a Call on Hold 26 Music on Hold 27 Dialing a New Call While on a Call 27 Answering a New Call While on a Call 27 Transferring a Call 27 Unattended Transfer 27 Attended Transfer 27 Muting Calls 28 Mute Ringer 28 Activating Do Not Disturb 29 Accessing Voice Mail 30 4 FEATURE CODES Feature Code Overview 32 Using Feature Codes 32 Feature Codes 33 5 STANDARD FEATURES Viewing the Call Logs 36 Setting up a Conference Call 37 Setting up an Unannounced Conference 37 Set
A TELEPHONE INSTALLATION AND MAINTENANCE Connecting the Telephone 46 Connecting the Telephone to the 3Com Asterisk Appliance Manually Configuring Telephone Connectivity 48 Attaching and Adjusting the Support Bracket 49 Moving Your Telephone 51 Swapping Telephones 51 Cleaning Your Telephone 51 Troubleshooting Problems 51 INDEX 47
ABOUT THIS GUIDE This guide describes how to set up and use a 3Com® 3101 Basic Telephone with a 3Com Asterisk Appliance. CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a traditional telephone connection. Your telephone is connected to the 3Com Asterisk Appliance through an RJ45 Ethernet connector instead of through an RJ11 telephone connection. Your telephone will not work unless it is connected correctly.
ABOUT THIS GUIDE Conventions Table 1 lists conventions that are used throughout this guide. Table 1 Icons Icon Comments Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network. Warning Alerts you to potential personal injury. Send e-mail comments about this guide or about any Voice product documentation to: Voice_Techcomm_comments@3com.
1 GETTING STARTED This chapter describes the steps you must complete to use your telephone and provides a general description of your telephone. For information about installing your telephone and connecting to the LAN and to the 3Com Asterisk Appliance, see Telephone Installation and Maintenance.
CHAPTER 1: GETTING STARTED Configuration Overview This guide includes instructions about how to configure the IP settings manually on your telephone. (See Telephone Installation and Maintenance.) For information about how to use a DHCP server to configure telephones, see the 3Com Asterisk Appliance Administrator’s Guide. Before you install your telephone, your administrator must assign an Asterisk account to you. This account includes a telephone extension and a voice mailbox.
Configuration Options Configuration Options 11 Simple telephone operations (for example, making a call, transferring a call, and putting a call on hold) require no configuration. These operations are described in Chapter 3. Many features, however, do require configuration (for example, call forwarding). In general, you can configure these features using the Telephone User Interface (TUI).
CHAPTER 1: GETTING STARTED
2 BASIC TELEPHONES MODELS 3101 AND 3101SP This chapter describes the buttons, controls, and features on the 3Com® Model 3101 and Model 3101SP Basic Telephones. The chapter includes the following topics: ■ Buttons and Controls ■ Access Buttons ■ Status Lights for System Appearance Buttons ■ Access Button Label To verify the model number of your telephone, refer to the label under the phone.
CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP Buttons and Controls Figure 1 shows the buttons and controls on the Model 3101SP Basic Telephone. The Model 3101 Basic Telephone does not include a microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones.
Buttons and Controls 15 2 Message Waiting Indicator (MWI) — When lit, indicates that you have at least one unreviewed message in your mailbox. Also, this indicator flashes when your telephone rings. 3 Display Panel — Displays the current date and time, telephone status messages, Caller ID information (if enabled), and the number of new messages that you have in your mailbox (see Using the Telephone Display Panel for more information about how message status determines the message list).
CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP The Model 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The Model 3101 Basic Telephone does not support speaker phone operation and it does not have a button. 12 Telephone key pad — Use these buttons to dial telephone numbers and to access additional features. 13 Volume down — Lowers the volume of the ringer, the speaker, or the handset. See Controlling the Volume.
Access Buttons 17 -ODEL 1 The first button controls a line for incoming and outgoing calls (System Appearance button; SA1). 2 The second button controls a line for incoming and outgoing calls (System Appearance button; SA2). 3 Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. For example, you can use the Feature button to enable and disable Do Not Disturb. For more information about feature codes, see Chapter 4.
CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status. See Table 2.
3 BASIC TELEPHONE OPERATION This chapter includes the following topics: ■ Logging In to Your Telephone ■ Answering a Call ■ Answering a Second Call ■ Making Calls ■ Terminating Calls ■ Using the Telephone Display Panel ■ Controlling the Volume ■ Changing Ringing Tones ■ Putting a Call on Hold ■ Transferring a Call ■ Muting Calls ■ Mute Ringer ■ Activating Do Not Disturb ■ Accessing Voice Mail
CHAPTER 3: BASIC TELEPHONE OPERATION Logging In to Your Telephone Your administrator assigns an extension (telephone number) and initial password to your telephone. To log in to your telephone: 1 Press Program+ 5 + 6 or press Feature + 410 + 5 + 6. The Display Panel shows: Enter Password: 2 Enter your password and press #.
Answering a Call Changing Your Password 21 You must use the Telephone User Interface (TUI) and change the local password to match the password stored on the call processor by following these steps: 1 Press Program + 5 + 5 or press Feature 410 + 5 + 5. The Display Panel shows: Enter Password: 2 Enter your new password and press #. The first digit of the password cannot be zero (0). The minimum password length is 4 digits; the maximum password length is 9 digits.
CHAPTER 3: BASIC TELEPHONE OPERATION Making Internal Calls To dial an internal call: 1 Pick up the handset. Alternatively, you can press the button, if your telephone is a Model 3101SP telephone. You hear the dial tone. 2 Dial the extension. Alternatively, you can use the Display Panel to find and dial the name of the person whom you want to call in the call logs. 3 When you complete the call, hang up the handset. If you pressed the Speaker button, press it again to end the call.
Terminating Calls 23 To activate the one-call-only Class of Service Override from any telephone: 1 Pick up the handset. 2 Press Feature + 433. The Display Panel prompts you for the required input. 3 Enter your telephone extension. 4 Enter your password and press #. 5 Enter the destination number as you would from your own telephone. Terminating Calls You can terminate a call (hang up) by replacing the handset. Alternatively, if the call is on Speaker, turn the Speaker off by pressing the button.
CHAPTER 3: BASIC TELEPHONE OPERATION following (and MWI is lit): 2 Msgs 1 New. The 2 Msgs include the just received new, unreviewed message and the other message that is new but reviewed. The 1 New indicates the just received new, unreviewed message. The Display Panel also shows the number of missed calls. Missed calls include unreviewed messages in your mailbox and any other calls that you did not answer. For example, you can configure your default call coverage point to be no coverage.
Changing Ringing Tones 25 Adjusting the volume control of one device DOES NOT affect the volume control of the other devices. For example, lowering the volume of the speaker has no effect on the handset volume. Changes you make to any device remain in effect if you reset the telephone to its default settings. ■ Ringer Volume — To raise or lower the volume of the ring, press the up or down Volume Control button repeatedly while your telephone is ringing, until the volume is at the level that you prefer.
CHAPTER 3: BASIC TELEPHONE OPERATION To change the ringing tone: 1 Log out of the telephone; press Program + 5 + 6. 2 Press Program + 5 + 9. The Display Panel shows which ringing tone the telephone uses, for example: Alert Tone 1- 10: 7 3 Use the middle soft key under the Display Panel to delete the current ringing tone number. 4 Enter a new tone number between 1 and 10 and then press the # key. 5 Log in to the telephone; press Program + 5 + 6 and then enter the telephone’s password.
Transferring a Call 27 Music on Hold If configured by the administrator, callers on hold hear music while they wait. Dialing a New Call While on a Call You can put a call on hold, dial a new call, and toggle between the two calls: 1 Press the Hold button. 2 Press one of the Access buttons not currently being used. 3 When you hear dial tone, dial the second call.
CHAPTER 3: BASIC TELEPHONE OPERATION To announce a transfer: 1 While on a call, press Transfer. The call is placed on hold, you hear a dial tone, and the system prompts you enter a destination number. 2 Dial the extension number to which you want to transfer the call The call processor dials the call. 3 If the recipient: a Answers, announce the call. Note that, at this point you cannot return to the original caller. ■ If the recipient wants to take the call, press Transfer. Hang up.
Activating Do Not Disturb 29 To mute the telephone ringer: 1 Press Feature + 489. The LCD displays: Ringer is now muted. 2 To clear the display, lift the handset. The next time you receive an incoming call, the ringer is muted. 3 To turn this feature off, press Feature + 489 again. The LCD displays: Ringer is now enabled. 4 To clear the display, lift the handset.
CHAPTER 3: BASIC TELEPHONE OPERATION Accessing Voice Mail To access voice mail directly for a mailbox: 1 Press one of the following: ■ Messages button ■ *600* + + # ■ Feature + 600 2 You are prompted to enter the password, which by default is the same as the mailbox number.
4 FEATURE CODES This chapter describes how to use feature codes on a telephone to enhance the operation of your telephone. A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button.
CHAPTER 4: FEATURE CODES Feature Code Overview Some common telephone features are mapped to buttons (Transfer, for example). However, the number of features exceeds the number of buttons available on any telephone. Feature codes allow the telephone feature set to be available to all telephones, regardless of the number of buttons on the telephone. Each feature is assigned a unique three-digit feature code. You can invoke a feature by entering the numeric code assigned to a particular feature.
Feature Codes 33 want your calls forwarded. The feature code for call forward (Fwd Universal) is 465. To enable this feature: 1 Press Feature + 465. The Display Panel shows the prompt FWD Universal Number. 2 Enter the extension to which you want your calls forwarded, in this case, 1001. If the Display Panel shows a previous entry, use the middle soft key to clear the entry. 3 Press OK or #. Feature Codes Table 3 lists the features that you can control with feature codes.
CHAPTER 4: FEATURE CODES Table 3 Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Mute Feature + 101 See Muting Calls. Mute Ringer Feature + 489 See Mute Ringer. OK Feature + 120 Displays OK in the Display Panel. Used to make a call without waiting for the call completion time-out value to expire. Password Stored Locally Feature + 434, then Stores the password you use to log in to your telephone on the telephone (locally).
5 STANDARD FEATURES This chapter describes the standard telephone features that you can set up and access through the Telephone User Interface (TUI) on your telephone.
CHAPTER 5: STANDARD FEATURES Viewing the Call Logs You can use the Call History feature to display your call logs. These are the logs of the 10 most recent placed calls, received calls, missed calls and unreviewed calls to and from your telephone. From the call logs you can select calls and the telephone automatically dials them. To access and use the Call History feature: 1 Do one of the following: ■ Press Feature + 462. ■ Press the Program button and scroll down to Call History.
Setting up a Conference Call Setting up a Conference Call 37 The conference feature enables you to have up to six parties, including the conference originator, on one conference with the capability to extend a conference through cascading. Conferences can be multi-site capable where any endpoint in a conference can be located anywhere within the system. The following sections describe how to set up an unannounced conference call and an announced conference call.
CHAPTER 5: STANDARD FEATURES Adding a Recipient to an Existing Conference While participating in a conference of three to five people, any recipient in the conference can add a new recipient. While a new recipient is being added, the existing recipients in the conference, including the originator, are still able to communicate, but there is no ring back tone associated with the new recipient. If a party other than the originator adds a new recipient, then a cascaded conference is formed.
Transferring Your Telephone Settings to Another Telephone 39 To drop conference recipients, follow these steps: 1 While on a conference, the conference originator presses the Drop soft (right) button. The Conference Drop window displays in the Display Panel. 2 Scroll to the drop action you want to take, either (1) Last or (2) All, and press the appropriate number on the keypad. The party (Last) or the conference (All) is dropped.
CHAPTER 5: STANDARD FEATURES Local Phone Number: 4 On the alternate telephone, enter your own telephone extension: a Use the delete button to delete the alternate extension’s number. b Enter your own telephone extension number and press #. 5 Log in to the alternate telephone and use your own telephone extension number and password: a If the telephone is a 3Com Basic or Business telephone, press Program + 5 + 6.
Call Waiting ■ 41 If you are a Ring Group member, personal (non-Ring Group) calls go to your voice mailbox. However, Ring Group calls always ring on a member’s telephone, regardless of your personal telephone setting. To forward incoming calls to your voice mailbox for any telephone (including the Basic telephones, which do not have a FWD Mail button): Call Waiting ■ Press Feature + 440. All future calls transfer automatically to your voice mailbox.
CHAPTER 5: STANDARD FEATURES To disable the Call Forward Universal feature so that you can answer calls at your telephone again: 1 Press Feature + 465 or press the Feature Access button, then scroll down to and select Fwd Universal. The Display Panel shows: FWD Universal Number: 2 Use the Delete soft key to erase the call forward extension and leave the field empty. 3 Press the # key.
Ring Groups 43 b When the call is answered, tell the user the Call Park extension number, for example 6018. c Hang up. The user dials the Call Park number and the system connects the call automatically. 3 To retrieve a parked call yourself: a Pick up the handset of any telephone on the system. b Dial the Call Park extension that was assigned to the call. The system connects you to the parked call.
CHAPTER 5: STANDARD FEATURES ■ A ring group call can be put on hold and taken off hold without losing the caller. ■ ■ Emergency Telephone Number Dialing Service If a ring group member puts a call on hold, that member can receive other calls. A ring group caller on hold will hear ring group Music On Hold. ■ If the telephone has Hands Free enabled, an incoming call to a ring group will not be picked up automatically.
A TELEPHONE INSTALLATION AND MAINTENANCE This chapter covers these topics: ■ Connecting the Telephone ■ Connecting the Telephone to the 3Com Asterisk Appliance ■ Attaching and Adjusting the Support Bracket ■ Moving Your Telephone ■ Swapping Telephones ■ Cleaning Your Telephone ■ Troubleshooting Problems
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE Connecting the Telephone Although the connector layout varies between telephones, all telephones use these symbols to identify the connectors: Power connection for an AC power adapter. Network connection. Connects the device to the network. A powered Ethernet cable that conforms to the Power over Ethernet (IEEE 802.3af) standard is acceptable. Switch port for connecting a computer or other network device to the network. Handset connector.
Connecting the Telephone to the 3Com Asterisk Appliance 47 The underside of an telephone includes: 1 AC power adapter connection 2 Ethernet connector for connection to the LAN 3 Ethernet connector for an optional connection to your desktop computer.
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE Manually Configuring Telephone Connectivity To configure the IP configuration settings manually on your telephone, use the Program button (see Buttons and Controls) to enter the User Configuration menu (menu option 6). If your telephone received its IP configuration automatically, follow steps 1 through 3 to set the IP address of the 3Com Asterisk Appliance and your user settings.
Attaching and Adjusting the Support Bracket 49 If your telephone received its IP configuration automatically, follow steps 1 through 5 to set the IP address of the 3Com Asterisk Appliance. If your telephone did not receive its IP configuration automatically from a DHCP server, follow all the steps. Note that these setting may be provided automatically by an address server. See your network administrator for more information.
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE Figure 6 Adjusting the Support Bracket To adjust the support bracket, press to release the lock tab 1, rotate the bracket to the position that you want, and then release the lock tab. 1 Figure 7 Wall Mounting a Telephone When you mount a 3Com telephone on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the telephone, 1. Safe wall mounting requires 3/4-inch drywall and 1.
Moving Your Telephone 51 Moving Your Telephone Each telephone is uniquely identified by an IP address. You can move your telephone to another location within your calling domain, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features and extension number. Swapping Telephones Your administrator assigns a password for your telephone. This password associates your telephone extension (and mailbox) with your account.
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE Table 4 Possible Problems Possible Problem Suggested Solutions My telephone has no dial tone and the display panel is blank. ■ Verify that the power cord is fully inserted in the correct connector on the underside of the telephone. Use the strain relief tab to prevent the cord from becoming unplugged. ■ Verify that the Ethernet cables are connected and that each cable is in the proper connection.
INDEX Numbers 3101 Basic Telephone figure and features 14 line status lights 18 programmable access buttons 16 A access buttons 3101 Basic Telephone 16 alert tone, changing 25 All Ports Busy message 52 answering a call 21 C call history viewing 36 call park 42 call waiting 41 calls answering 21 answering a second call 21, 27 dialing a second call 27 dropping 23 forwarding to voicemail 40 making 21 missed 24 muting 28 parking 42 transferring 27 Class of Service overriding 22 cleaning telephones 51 confere
INDEX MWI see message waiting indicators P parking a call 42 password 20 changing 21 phone settings transferring to another phone 39 problems solving 45 Program button 15 programmable access buttons 3101 Basic Telephones 16 R relocating telephones 51 ringing tone, changing 25 RJ-11 jack caution, avoiding use with telephones 46 RJ-45 jack caution, using instead of RJ11 46 S silent alert tone 25 speaker button 3101SP Basic Telephone 15 speaker phone 3101SP Basic Telephone 15 using 22 status lights 310
