Operation Manual

40 CHAPTER 4: STANDARD FEATURES
to specify where you want the call to go, see “Forwarding Incoming
Calls” later in this chapter.
Dialing a Call This section describes standard dialing features. For information on
dialing from an analog telephone, see the NBX Feature Codes Guide in
the NBX NetSet utility.
An Internal Call To dial an internal call:
1 Pick up the handset. You hear the dial tone.
2 Dial the person’s 3-digit or 4-digit extension.
3 When you are finished, hang up the handset.
For details about placing calls to remote or branch offices, see “Dialing a
Call to a Remote Office” in Chapter 6.
An External Call To dial an external call:
1 Pick up the handset. You hear the dial tone. If necessary, dial 9, 8 or
whatever to access an external line.
2 Dial the number.
3 When you finish speaking, hang up the handset.
Redialing a Call On a 3Com Entry Telephone:
■ Pick up the handset and then press Feature + 401 to dial the most
recent number that you dialed.
Forwarding
Incoming Calls
You can choose when and where to forward unanswered incoming calls.
Unanswered calls that come in directly to your extension go to a call
coverage point. You can set different call coverage points for different
conditions: default, no answer, busy, and all calls.
Unanswered calls that come to your telephone through ACD groups,
hunt groups, and calling groups follow the call coverage path that your
administrator sets up for the group. See
“Automatic Call Distribution
Groups, Hunt Groups, and Calling Groups” in Chapter 6.
When you specify call forwarding, you specify the call coverage point and
the condition under which to forward calls.