Specifications

2X VirtualDesktopServer Troubleshooting • 254
TROUBLESHOOTING
Introduction
The troubleshooting chapter explains how you should go about resolving
issues you have. The main sources of information available to users are:
• The manual – most issues can be solved by reading the manual.
• The 2X support site – accessible from the 2X website. It includes a
knowledge base with the most frequently asked questions.
• Contacting the 2X support department by email at
[e-mail]
• Contacting our support department by telephone.
Knowledgebase
2X maintains a knowledgebase, which includes answers to most common
problems. If you have a problem, please consult the knowledgebase first. The
knowledgebase always has the most up-to-date listing of support questions
and patches.
The knowledgebase can be found on http://support.2x.com
Request support via e-mail
If, after using the knowledgebase and this manual, you have any problems
that you cannot solve, you can contact the 2X support department. The best
way to do this is via e-mail, since you can include vital information as an
attachment that will enable us to solve the issues you have more quickly.
You may be asked to collect some information and you may be asked a
number of questions. Please take your time to answer these questions
accurately. Without the proper information it will not be possible to diagnose
your problem.
We will answer your inquiry within 24 hours or less, depending on your time
zone.
Request support via phone
You can also contact 2X by phone for technical support. Please check our
support website for the correct numbers to call, depending on where you are
located, and for our opening times.
Support website:
http://support.2x.com